Services
Eleven desks. One dedicated team.
AssistBPO is a virtual assistant company whose services cover 88 roles across eleven desks. Executive and admin, front desk and phones, customer support, sales and lead generation, marketing and content, e-commerce operations, data and back office, plus after-hours, dispatch, clinic front desk and 24/7 pods.
Every desk is staffed by a named, employed assistant in your hours, with a backup and a team lead.
What services do virtual assistants offer?
Seven functional desks own the work. Open a desk for its weekly rhythm, KPIs and FAQ, or go straight to the service page you came for.
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Executive & admin desk
Inbox, calendar, travel, documents and research handled by a named assistant in your hours.
15 services
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Front desk & phones
Live answering in your name, appointment booking, intake and after-hours coverage.
15 services
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Customer support desk
Email, chat, ticket and social care from agents who learn your product and your voice.
12 services
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Sales & lead generation desk
Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing.
12 services
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Marketing & content desk
Social, email, content, design, video and reporting run on a weekly calendar.
12 services
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E-commerce & operations desk
Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day.
10 services
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Data & back-office desk
Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately.
12 services
Four coverage desks
These cover the hours and the jobs the seven desks above do not: evenings and weekends, dispatch, a clinic front desk and a follow-the-sun pod.
- After-hoursEvenings, weekends and holidays answered by a person, with escalation trees for what cannot wait.
- DispatchJobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets.
- Clinic front deskScheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network.
- 24/7 podFollow-the-sun coverage from a pod of agents and a lead, without hiring three shifts.
Five ways to work with us
Dedicated for steady daily work, shared for spiky volumes, a pod for a whole function, a project for a backlog, and 24/7 coverage on top of any of them. Plans depend on hours, desks and coverage.
| Model | How it is counted | What it is | Who it suits |
|---|---|---|---|
| Dedicated assistant | Full-time 160 hours or part-time 80 hours a month | One named person in your hours, plus a trained backup and a team lead. | Founders, executives, front desks and support queues with steady daily work. |
| Shared desk | Per minute, per call or per ticket | A pooled front-desk or support desk for lower or spiky volumes. | Overflow calls, after-hours cover, seasonal ticket peaks. |
| Team pod | 3 to 10 assistants plus a lead | A whole function staffed and managed as one team, with a lead who reports to you. | Support teams, sales desks, e-commerce operations, industry pods. |
| Project | Fixed scope and dates | A defined piece of work such as a CRM migration, a data cleanse or a catalog build. | Backlogs and one-off builds. |
| 24/7 coverage add-on | Follow-the-sun shifts | Evenings, weekends and overnight coverage layered on any model. | Phones and support that cannot close. |
Get a staffing plan Model names are confirmed in your plan.
Coverage
Can an assistant work in your time zone?
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
Frequently asked questions
Which service should I start with?
Start with the desk that costs you the most when it slips: missed calls for a practice or a trade, the inbox for a founder, the ticket queue for a store. The staffing plan form asks what is overloaded first, and the 20-minute call maps it to one or two services before we propose an assistant.
Can one assistant cover several services?
Yes, within a desk. A front-desk receptionist also handles admin between calls; an executive assistant runs inbox, calendar, travel and research. Across desks with different skills, a pod with a lead is usually the better fit, and the plan says which.
Do you offer these services in the UK, Canada and Australia?
Yes. The country hubs list the services with local hours, vocabulary and rules: telephone answering and diary management in the UK, bilingual answering on request in Canada, AEST shifts for Australia. Pages exist for the fifteen most-requested services per country.
What is not on the list?
On-site staff, licensed advice (legal, medical, financial, tax), third-party debt collection, signing or filing where a license is required, and handling card data outside your own payment portal. Bookkeeping and billing are delivered with our sister brand LedgerBPO.
How are services priced?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Dedicated assistants are priced per person for a block of hours; shared desks per call or ticket; pods per team. The pricing page explains what moves a plan and links to sourced market benchmarks.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data