Roles
Hire by role
Hire remote assistants by role at AssistBPO: 40 roles from executive assistant and receptionist to appointment setter, transaction coordinator, medical scheduler, dispatcher and help-desk technician.
Every role is an employed, managed member of the group's own team, matched to you within 72 hours, working your hours with a backup and a team lead.
Executive & admin desk
10 roles
Inbox, calendar, travel, documents and research handled by a named assistant in your hours.
See the desk
Front desk & phones
04 roles
Live answering in your name, appointment booking, intake and after-hours coverage.
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Customer support desk
06 roles
Email, chat, ticket and social care from agents who learn your product and your voice.
See the desk
Sales & lead generation desk
04 roles
Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing.
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Marketing & content desk
06 roles
Social, email, content, design, video and reporting run on a weekly calendar.
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E-commerce & operations desk
03 roles
Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day.
See the desk
Data & back-office desk
07 roles
Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately.
See the desk
How it works
How does hiring a role work?
The same four beats as every engagement: match, onboard, daily rhythm, weekly review.
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Step 01
Match
A 20-minute discovery call on what is overloaded, your hours, your tools and your tone. Within 72 hours we propose a named assistant with the right background, plus a trained backup.
- Named assistant, backup and team lead assigned
- Accent and industry match for your callers and clients
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Step 02
Onboard
Access through your own user accounts, scripts and SOPs written with you, test calls and dry runs before the first live day. Most desks are live within a week.
- No shared passwords; MFA and least privilege
- Greeting, call flow and end-of-day report template agreed
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Step 03
Daily rhythm
Start-of-day check-in, the task stream through your hours, an end-of-day report listing what was handled and what is waiting on you.
- Same person every day, backup for leave
- End-of-day report with timestamps
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Step 04
Weekly review
Twenty minutes with the team lead: KPIs, missed-call reasons, script tweaks and next week's priorities. Monthly, a QA scorecard on calls and tickets.
- KPIs you chose, reported weekly
- QA scorecard every month
What should I know before hiring a remote assistant?
What is the difference between hiring a role and buying a service?
A role page describes one person and the function they own: scope, skills, tools and a sample day. A service page describes the outcome and the process. Most clients start from the problem, and the staffing plan maps it to a role or a pod. Either path ends with the same named person.
Are these employees or contractors?
Employees of SS Support Network LLC, working from the company's offices on managed devices under NDA. You never co-employ them, never handle payroll or replacement, and never deal with a marketplace freelancer.
Can I interview the assistant before we start?
Yes. After the discovery call we propose a named assistant within 72 hours with a short profile: background, tools, sample of their written English and, for phone roles, a recorded greeting. You can meet them on a call before onboarding starts.
What if we need a role that is not listed?
Tell us on the staffing plan form. The desks cover more ground than the forty role pages, and a pod can combine two roles with a lead. If we cannot staff it well, we say so and point you to a sister brand or another provider.
Do you publish salaries or rates?
No. Plans depend on hours, desks and coverage, and every role page shows third-party pay and rate benchmarks for orientation. Get a staffing plan within 1 business day for a figure.
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Next step
How long does it take to hire an assistant?
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data