Assistants who work in Shopify

Orders first, always: unfulfilled, on hold, payment pending and anything with a bad address, cleared before anything else starts. Then customer messages about delivery, sizing and returns. Mid-morning is catalog work, new products built to your template, images checked, collections sorted, stock reconciled. Afternoons take the campaign and content jobs: discount codes, banners, landing sections, a flow that needs updating. Before signing off they check app syncs and the dispatch cutoff. The end-of-day report lists orders handled, products published and anything waiting on you.

Every e-commerce assistant is trained on Shopify before they join a client store: products and variants, collections, orders and fulfillment, returns, inventory across locations, discounts, draft orders, theme content editing and the analytics reports. That training is internal to AssistBPO. We do not claim Shopify vendor certification for our staff, and AssistBPO is not a Shopify Partner, reseller or affiliate. The product name on this page identifies the software you use. At match stage we will show you the kind of stores and catalog sizes the proposed assistant has worked on.

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated store assistant is priced per person for a monthly block of hours in your time zone, not per order or per listing, so a launch week or a sale weekend does not change the bill. Your Shopify plan, apps and transaction fees stay on your own account and are billed by those vendors directly. Stores with real seasonality often add a second assistant for peak rather than rebuilding the plan each year.

Only through the process you approve. Content changes inside theme sections and the page editor are routine and happen daily. Anything touching the theme code is done on a duplicated theme, previewed with a link for you to check, and published only after you say so. Apps that inject code are recorded with what they do and when they were added. This keeps a small banner change from becoming an afternoon of everyone guessing why the cart drawer broke at 4pm on a Friday.

They issue refunds and store credit inside the limits you set, which for most stores means the value of a normal order without asking. Above that, or where the customer is disputing something unusual, it comes to you with the order history summarized. For chargebacks they assemble the evidence, order details, tracking, delivery confirmation and the customer conversation, and submit within the deadline. Fraud-flagged and high-value orders are held for your review rather than fulfilled on the assistant's judgment.

Create a staff account in your own Shopify admin with the permissions the job needs: orders, products, customers and content, with payouts, bank details, apps and plan settings excluded unless you choose otherwise. They sign in from a managed company device with two-factor authentication and no shared logins. Shopify logs actions against their staff account, so a weekly review is quick. Remove the staff account in seconds whenever the engagement changes, and we ask for that ourselves when it ends.