E-commerce & operations desk

Shopify and Shopify Plus, Amazon Seller Central and Vendor Central, Etsy, eBay, Walmart Marketplace, WooCommerce and the apps around them for inventory, shipping, reviews and email. Assistants work through staff accounts and user permissions you control, so every change is logged under a named user and access can be changed at any time. Inventory, shipping and review apps are covered under the same permissions, so the assistant can work end to end.

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed offshore assistants are published at $7 to $15 an hour or $640 to $2,400 a month full-time, against $4,700 to $9,100 a month loaded for an in-house hire in the US (Wishup 2026 Industry Report). We price per assistant for a block of hours, or as a pod for peak seasons.

Yes. The Amazon virtual assistant service covers Seller Central admin: listing fixes, suppressed ASINs, FBA shipments and reconciliations, reimbursement cases, review and feedback management and account health monitoring. We do not promise ranking or review outcomes, and we follow Amazon's policies exactly, because a suspended account is a far bigger cost than a slow case. Case history is logged in a tracker you can see, with the case ID, date and status.

With a pod. The assistant who knows your store leads a small team that has run your SOPs, scaled up for Q4, a launch or a sale, and scaled back afterwards. Because the SOPs and the lead stay the same, quality holds during the peak and you are not training temps in November. Planning starts in the monthly review two months before the peak, with volumes, cutoffs and staffing agreed.

Yes, through the Customer support desk, which handles where-is-my-order, returns questions and pre-sale chat inside Gorgias, Zendesk or your marketplace inbox. Many stores put operations and support under one team lead so the person processing the return and the person answering about it share the same notes. Where-is-my-order questions drop sharply once the operations desk is syncing tracking numbers on time, which is the point of putting both together.

The supplier and logistics service manages purchase orders, confirmations, production updates, shipment tracking, customs documents and freight forwarder emails, with a weekly inbound schedule and exceptions flagged early. For dropshipping, orders are pushed to suppliers daily and tracking synced back to the store. Contract terms and pricing negotiations stay with you. Every open purchase order is listed with its expected date in the weekly report.

Assistants are background-checked employees of the group under NDA, on managed devices with MFA and no local storage, working through staff accounts with the permissions you set. Payment and card data stay inside Shopify, Amazon or your payment provider; we never export it. Supplier pricing and margins are treated as confidential under the NDA. Staff accounts are reviewed monthly and closed the day an engagement ends.

Yes, as a project. We standardize titles, attributes, variants, categories and images across channels, fill gaps from your supplier data, fix errors that suppress listings and set the template for new products. The same assistant then maintains the catalog daily so it does not drift back. A catalog project starts with a sample of 50 products you approve, so the standard is agreed before the rest are touched.