Virtual assistants for home care & NEMT agencies

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, published US virtual assistant pay averages $19.45 an hour (PayScale via Wishup, 2026), and managed offshore assistants are typically quoted at $640 to $2,400 a month full time. A dedicated HIPAA-trained coordinator is priced per person for a block of hours; agencies often pair a daytime scheduler with the after-hours desk for call-outs.

Yes, and this is usually why agencies call us. When a caregiver calls out, the scheduler checks the client's care plan and any caregiver preferences, offers the shift to qualified, available caregivers by your rules, confirms the replacement, updates the schedule and tells the family who is coming and when. If no one accepts inside your target, the scheduler escalates to your on-call manager. Every call-out and fill is logged with times, which feeds the weekly fill-rate report.

Yes. Our home care coordinators have worked in AxisCare, WellSky Personal Care, AlayaCare, CareVoyant and Generations, with EVV through the built-in modules or state aggregators such as Sandata, HHAeXchange and Tellus. NEMT dispatchers work in RouteGenie, TripMaster and broker portals from ModivCare, MTM and Access2Care. Access runs through your user accounts with the permissions you set, under a BAA, on managed devices with MFA.

Trip requests from members, facilities and broker portals are captured with pickup and drop-off addresses, appointment time, mobility needs, escorts, authorization and any standing order. The dispatcher enters the trip, builds the next day's manifest by vehicle type and driver, confirms pickups, works will-call returns, escalates late runs, and updates the broker portal with status. TransportBPO, our transportation sister brand, supports dispatch for larger fleets and overnight coverage.

Add the after-hours desk and a person answers the agency line overnight and on weekends, fills call-outs from your on-call caregiver list, follows your clinical escalation protocol for falls, missed medications or a change in condition, and pages your on-call nurse or manager by your rules. Non-urgent items wait for the morning handover note, which lists every call and every fill.

Our staff are HIPAA-trained and every engagement runs under a business associate agreement. No HIPAA certification exists, so we do not claim one. What we do: training before any access to client or member records, minimum-necessary permissions in your software, managed devices with MFA and no local storage, access logs your compliance officer can review, and a breach notification process that follows the HHS Office for Civil Rights rules.

Yes. Families get schedule confirmations, replacement caregiver notices and answers to logistics questions in your agency name. Referral sources such as discharge planners and case managers get same-day acknowledgment of a referral, the assessment date and a start-of-care confirmation. Anything about a client's condition, care plan or a complaint about care is routed to your RN supervisor or agency manager rather than answered.

SS Support Network is our sister healthcare brand and has run healthcare phones and NEMT intake since 2020. AssistBPO's home care and NEMT pod is staffed and supervised with that desk, so your coordinator arrives with agency scripts, payer and broker knowledge, and a team lead who has run scheduling desks before. Dispatch for larger fleets is delivered with TransportBPO, and billing support can be added through the same group.