Jobs and drivers dispatched, ETAs confirmed

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed remote staff are published at $640 to $2,400 a month full time and US assistant pay averages $19.45 an hour on PayScale (via Wishup and Cherry Assistant, 2026), against the cost of pulling your best technician off the tools to run the board. AssistBPO prices a named dispatcher for a block of hours, with early-start and after-hours cover added as needed.

The same way a new in-house dispatcher does, but with a written map. Onboarding captures your service area by zone, typical drive times, which crews cover which zones, the customers with special access rules and the jobs that always run long. The dispatcher shadows your current board for a week, then runs it with your rules while you watch. Within a few weeks the dispatcher knows that the Tuesday route across the river needs an extra twenty minutes.

The dispatcher reshuffles by your rules: moves the next job to the nearest available crew, calls the affected customers with a new window before they call you, and slots anything that cannot be covered into tomorrow's first stops with a note. Emergencies take priority over routine work by the order you set. Every change is logged with the time and the reason, so the end-of-day report explains the day rather than hiding it.

Yes, with TransportBPO, the group's ground transportation division. Fleet dispatch, ride scheduling, driver check-ins, ETA calls to receivers or riders and trip paperwork run from the same desk model with staff trained on transport operations. NEMT and home-care dispatch is handled by HIPAA-trained staff under a BAA, with rider details limited to what the trip needs. Trucking and courier fleets can add an overnight desk from the second office in Pakistan.

ServiceTitan, Jobber and Housecall Pro for trades; AxisCare for home care; the NEMT and fleet platforms TransportBPO already runs; plus RingCentral, Dialpad or Twilio for customer calls and texts, and Slack or Teams for crew chatter. The dispatcher works in a seat you create with the permissions you choose. If your board is a whiteboard and a group chat, we can run it that way while you decide on software.

Yes, by call or text in the window you set, with lawful consent and do-not-call scrubbing for any text campaign. The standard pattern is a confirmation the day before, an on-the-way message when the crew leaves the previous stop, and a call if the window slips by more than the margin you allow. Fewer surprise arrivals means fewer wasted trips, and the weekly review tracks both.

For smaller operations, yes: one person answers the phone, books the job and dispatches it, which is how many owner-run companies already work. Once call volume or crew count grows, dispatch needs full attention and a separate receptionist takes the line so neither job suffers. The discovery call sizes it from your call and job counts, and the plan can split later.

Yes. One named dispatcher learns your crews, your customers and your territory, which is what makes dispatch fast. A trained backup covers leave and breaks using the same rules and territory notes, and a team lead runs the weekly review. Crews and customers deal with a voice they know, and the board is run the same way whoever is on shift.