Virtual assistants for property management companies

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, published US virtual assistant pay averages $19.45 an hour (PayScale via Wishup, 2026) and managed offshore assistants are typically quoted at $640 to $2,400 a month full time. A dedicated assistant is priced per person for a block of hours, and the number of doors you manage shapes how many desks you need rather than a per-unit fee.

Yes. Most of our property management assistants have worked in AppFolio, Buildium, Rent Manager or Propertyware, and we set them up under your own user account with the permissions you choose: work orders, leasing and communications for most desks, with accounting functions limited to entry and review unless you want more. Access is logged and can be revoked at any time, and the assistant works on a managed device with MFA.

During onboarding we write a triage sheet with you: what counts as an emergency (no heat in winter, no water, active leak, lockout, gas smell), what is urgent, and what is routine. Emergencies are dispatched from your approved vendor list immediately and you are notified. Urgent and routine work orders are assigned within your target, with the tenant told what to expect. The coordinator chases the vendor for completion and closes the order with the invoice matched.

Yes. Every prospect is given the same script: availability, rent, deposit, screening criteria, pet policy and how to apply. Assistants do not describe neighborhoods, comment on who lives in a building, or answer questions about schools or crime beyond pointing to public sources. Requests for reasonable accommodation are logged and passed to you. The script is reviewed against HUD guidance and your state rules during onboarding.

We collect applications, verify completeness, order screening through your provider with the applicant's authorization, apply your written criteria, and present the result to you or your leasing manager for the decision. If you decline an applicant, we send the adverse action notice with the FCRA disclosures. We do not set criteria or make the decision, which keeps the process consistent and defensible.

Yes. Owner statement questions are answered from the ledger, repair approvals are requested with the vendor quote and photos attached, and new owner onboarding collects the management agreement details, property information, keys, insurance and utility accounts. Owners with questions about strategy, rent pricing or selling are passed to you. Monthly owner updates go out on a schedule you set, in your name and your template.

Add the after-hours desk and emergency calls are answered by a person overnight and on weekends, triaged with your emergency sheet, dispatched to your on-call vendor, and escalated to your on-call manager by your rules. Non-emergencies are logged as work orders for the morning. Every after-hours call appears in the morning handover note with the action taken, the vendor dispatched and who was notified.

Employees of the group, background-checked and under NDA, with a named backup trained on your portfolio and a team lead who runs the weekly review. You are not co-employing anyone. If your assistant is out, the backup covers the tenant line and the work order queue without a gap, and the team lead scores calls monthly on the QA scorecard.