Supplier orders placed, tracking sent
AssistBPO's dropshipping virtual assistant places your supplier orders, chases fulfillment, sends tracking, answers where-is-my-order emails and handles refunds and disputes, in your hours, inside your store and supplier accounts. One named assistant who knows your suppliers and your products, a trained backup and a team lead, so orders keep moving on the days you are not at your desk.
- E-commerce & ops
- Employed, screened, managed
What is a dropshipping virtual assistant?
A dropshipping virtual assistant is a remote assistant who runs the daily operations of a dropshipping store: placing orders with suppliers or through apps such as DSers, CJdropshipping and Spocket, checking supplier confirmations and stock, uploading and syncing tracking numbers, answering customer emails about delivery, handling refunds, returns and payment disputes, and monitoring supplier performance. At AssistBPO the assistant is an employee of the group working inside the client's own store and supplier accounts.
· Reviewed by Issabela Masters
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Dropshipping operations: what we do and how it runs
A dropshipping virtual assistant is a remote assistant who runs the daily operations of a dropshipping store: placing orders with suppliers or through apps such as DSers, CJdropshipping and Spocket, checking supplier confirmations and stock, uploading and syncing tracking numbers, answering customer emails about delivery, handling refunds, returns and payment disputes, and monitoring supplier performance. At AssistBPO the assistant is an employee of the group working inside the client's own store and supplier accounts.
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What it is
A dropshipping virtual assistant is a remote assistant who runs the daily operations of a dropshipping store: placing orders with suppliers or through apps such as DSers, CJdropshipping and Spocket, checking supplier confirmations and stock, uploading and syncing tracking numbers, answering customer emails about delivery, handling refunds, returns and payment disputes, and monitoring supplier performance. At AssistBPO the assistant is an employee of the group working inside the client's own store and supplier accounts.
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What you get
Supplier orders placed and tracked daily; tracking sent before customers ask
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How it runs
Customer emails, chargebacks and disputes handled with the evidence attached
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Match
A 20-minute discovery call on your store, suppliers, apps, order volume and where things break today. Within 72 hours we propose a named dropshipping assistant who has run the same apps and supplier types, plus a trained backup.
05 / 06 -
A named assistant, a backup and a team lead
In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.
Get a staffing plan 06 / 06
Who is the dropshipping operations desk for?
- Shopify dropshipping stores
- Orders pushed to suppliers every morning, tracking synced, delivery questions answered and disputes fought with evidence.
- Print-on-demand brands
- Production issues, misprints and replacements handled with Printful, Printify or Gelato, and customers kept informed.
- Multi-supplier and marketplace stores
- Orders routed to the right supplier, eBay and Etsy handling times protected, and supplier stockouts caught before they become cancellations.
- Agencies and store operators
- Operations for a portfolio of client stores run from one playbook with a named assistant per pod.
What does the dropshipping operations service include?
These 12 tasks are what AssistBPO's dropshipping operations desk handles as standard for an e-commerce operator.
- Daily order placement with suppliers or through DSers, CJ, Spocket, Zendrop or your app
- Supplier confirmation and stock checks before the customer is charged where possible
- Tracking numbers uploaded and synced to your store and payment processor
- Where-is-my-order emails answered with tracking and honest timelines
- Delivery delays, lost parcels and wrong items resolved with reships or refunds within limits
- Refunds, cancellations and address changes handled before supplier dispatch
- Chargebacks and PayPal disputes answered with tracking, policies and correspondence
- Supplier performance log: processing time, transit time, defect rate
- Alternative supplier sourcing when a product goes out of stock
- Product page updates: stock status, shipping times, variants and prices
- Marketplace handling times and metrics protected on eBay and Etsy
- Weekly operations report and monthly QA scorecard
Deliverables and KPIs
AssistBPO reports 6 measures on the dropshipping operations desk: what lands on your desk, what we count, and how often you see the number.
| Deliverable | KPI we report | Cadence |
|---|---|---|
| Orders placed | Orders sent to suppliers within your cut-off, every business day | Daily, in the end-of-day report |
| Tracking synced | Share of orders with tracking within 48 hours of placement | Daily |
| Customer replies | Delivery questions answered within your window | Daily |
| Disputes answered | Chargebacks and disputes responded to before the deadline | Per dispute |
| Supplier performance | Processing and transit time by supplier, defect rate | Weekly report |
| Accuracy QA | Team lead audit of a sample of orders and replies | Monthly |
KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.
How does the dropshipping operations desk work?
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Match
A 20-minute discovery call on your store, suppliers, apps, order volume and where things break today. Within 72 hours we propose a named dropshipping assistant who has run the same apps and supplier types, plus a trained backup.
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Onboard
You grant staff access to your store, supplier apps, payment processor and help desk, and share your product list, supplier contacts and refund rules. We document the order flow per supplier, cut-offs, shipping promises and dispute evidence, and write customer templates. The first three days run with your review of every order and reply.
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Daily rhythm
The assistant opens by placing overnight orders and checking supplier confirmations, then syncs tracking, answers delivery emails, handles refunds and disputes and updates product pages for stock and shipping times. The end-of-day report shows orders placed, tracking synced, tickets closed, disputes open and any supplier problem needing your call.
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Weekly review
Twenty minutes with the team lead over the weekly report: fulfillment times, supplier performance, refund and dispute rates and products to pause or re-source. Monthly, the team lead audits a sample of orders and replies on the QA scorecard.
Hours, coverage and models
AssistBPO staffs the dropshipping operations desk on 3 models. US Eastern to Pacific, UK and Canadian business hours from the group's two offices, with early shifts overlapping supplier hours in Asia; Australian Eastern shifts available on request. Weekend order placement as an add-on.
- Dedicated dropshipping assistant, 80 or 160 hours a month
- Shared e-commerce pod, 20 or 40 hours a month for lower order volumes
- Launch block for testing new products or onboarding a new supplier
See what is staffed in your zone on the coverage clock.
What are the terms on the dropshipping operations desk?
The card, the contract terms and the dropshipping operations desk's own numbers, in one place.
| Specification | What you get |
|---|---|
| Essential, 10 hours a week | $400 a month, 40 hours |
| Focus, 20 hours a week | $800 a month, 80 hours |
| Dedicated, 40 hours a week | $1,600 a month, 160 hours |
| Managed Pod, three seats or more | From $4,800 a month |
| Evening, weekend or overnight cover | Tier rate plus 20 percent |
| Desk | E-commerce & operations desk |
| Standard schedule | Dedicated dropshipping assistant, 80 or 160 hours a month |
| Coverage | US Eastern to Pacific, UK and Canadian business hours from the group's two offices, with early shifts overlapping supplier hours in Asia; Australian Eastern shifts available on request. |
| Tools | 9 platforms, including Shopify, WooCommerce, eBay |
| KPIs reported | 6 measures: daily, monthly, per dispute |
| Setup fee | None |
| Minimum term | Month to month, no lock-in |
| Notice | 30 days, to stop or to change hours |
| If the fit is wrong | Trained backup covers the desk the same day, re-match at no charge |
| Continuity | One named assistant, one named backup, one team lead |
| Who does the work | Employed by SS Support Network LLC, never freelancers or contractors |
These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.
How much do dropshipping operations cost?
Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.
What moves the plan
- Hours a week and whether the desk is dedicated or shared
- Phones: live answering needs a receptionist profile and a backup
- Coverage zone: business hours, after-hours, weekends or 24/7
- Tools and access to set up
- One person or a pod with a lead
What the market publishes
Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.
| Market | Published range | Source |
|---|---|---|
| United States | Managed offshore assistants $7 to $15 an hour typical; Philippines $4 to $17, Latin America $8 to $30, South Africa $4 to $15; full-time $640 to $2,400 a month | Wishup, Cherry Assistant, Zedtreeo and VantaStaff cost guides, July to August 2026 |
| Marketplaces | Upwork median around $13 an hour for one-off tasks; turnover of a freelance VA costs 2 to 3 months of salary in lost productivity | Zedtreeo, Catalyst Outsourcing and Nacho, 2026 |
| United Kingdom | Offshore full-time £900 to £2,000 a month against £3,000 to £5,000 UK-based; PayScale employed average £15.33 an hour | PayScale UK, Teambuild Consultancy and Outsource Accelerator, 2026 |
| Australia | Offshore managed agencies A$8 to A$35 an hour; onshore VAs A$39.90 to A$65 an hour | Virtual Coworker, DotVA and Smart Staffing published rates, June to August 2026 |
Dropshipping operations for your industry
Security and compliance
- Background-checked, employed assistants under NDA; never freelancers
- Store, supplier and payment access through staff roles you create, with MFA, revocable any time
- Supplier payment methods stay in your accounts; the assistant places orders but never adds a card or wallet
- Customer names and addresses are passed to suppliers only as needed to ship the order
- Every refund, reship and dispute response is logged with order number, evidence and time
Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.
Country rules for this service
AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.
- US: FTC Mail Order Rule on stated shipping times and delay notices
- UK and Australia: Consumer Contracts Regulations and Australian Consumer Law on delivery, cancellation and refunds
- Customer data shared with suppliers only as needed to fulfill the order, under GDPR, UK GDPR and PIPEDA where they apply
Frequently asked questions
How much does a dropshipping virtual assistant cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed offshore assistants run $7 to $15 an hour or $640 to $2,400 a month full time, and marketplace freelancers around $13 an hour on Upwork with higher turnover (Wishup, Cherry Assistant and Zedtreeo cost guides, 2026). AssistBPO prices a dedicated assistant per person for a block of hours; product and shipping costs are yours.
Which dropshipping apps and suppliers do you work with?
DSers, CJdropshipping, Spocket, Zendrop, AutoDS, Printful, Printify, Gelato, Syncee and direct suppliers on AliExpress, Alibaba and private agents. The assistant works inside your accounts and follows the order flow you already use. If you are moving to a private agent or a new app, we run the switch as a project block.
How fast do you place orders with suppliers?
Every business day before the cut-off you set, usually first thing in the morning your time so suppliers in Asia receive orders in their afternoon. Weekend placement is an add-on for stores that need it. Orders that fail because of stock, address or payment issues are listed in the end-of-day report with the fix.
How do you handle where-is-my-order emails?
With the tracking number, the carrier link and an honest estimate based on the supplier's real transit times, in your voice from approved templates. If a parcel is late beyond the promise, the assistant offers the remedy your rules allow, such as a reship, partial refund or full refund, and logs the outcome for the supplier performance report.
Can you fight chargebacks and PayPal disputes?
Yes. The assistant responds before the deadline with tracking, delivery confirmation, your policies, the customer correspondence and product page screenshots, in the format each processor expects. Win rates are tracked in the weekly report and repeated dispute reasons feed back into product pages and shipping promises.
What if a supplier runs out of stock?
The assistant catches the stockout at order placement or from supplier notices, pauses the product page or updates the shipping time, sources the same product from an alternative supplier you approve, and contacts affected customers with a choice of waiting, switching or refunding. Repeat stockouts are flagged for you to drop the product.
Do you protect our payment processor and marketplace accounts?
Yes. Tracking is uploaded to Shopify Payments, PayPal and Stripe so funds are released and dispute ratios stay low, and eBay and Etsy handling times and metrics are kept inside their thresholds. If a metric slips, the weekly review looks at which supplier or product caused it.
Can the assistant also find and test new products?
Product research, supplier comparison, sample ordering and listing setup can be added as a launch block: the assistant compiles candidates to your criteria, checks supplier ratings and shipping times, orders samples to you and builds the product pages. Advertising for tests sits with the ads assistant on the marketing desk.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data