Virtual assistants for trades & home services

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, published US virtual assistant pay averages $19.45 an hour (PayScale via Wishup, 2026), and managed offshore assistants are typically quoted at $640 to $2,400 a month full time. A dedicated CSR or dispatcher is priced per person for a block of hours, so the first heat wave does not change your bill, and a shared front desk can be added for overflow only.

Yes. We staff home services desks with people who have booked jobs, built dispatch boards and followed up estimates inside ServiceTitan, Jobber, Housecall Pro and FieldEdge. During onboarding your team lead records your job types, business units, arrival windows, price book rules and membership offers, and the assistant runs the first week with a second check on every booking. Access is through your own user login with the permissions you choose.

Yes, to the rules you set. The dispatcher builds the board by zone and skill, keeps a buffer for emergencies, sends on-my-way texts and reshuffles the afternoon when a job runs long, all inside your field platform. What the dispatcher does not do is decide technical priority on a job the tech has not seen; when a homeowner describes a gas smell or sparking panel, the script tells them to leave the house and call the utility or 911, then pages your on-call lead.

The after-hours desk answers in your name, triages against your emergency list (no heat below a set temperature, active leaks, sewage backup, no power) and pages the on-call tech by text and call under your escalation tree. Everything else is booked for the morning with the customer told the arrival window. Each morning you get a handover note with every call, every page and every booking, so the day starts with the board already full.

Only what you approve. Most companies let the desk quote the diagnostic or dispatch fee, the hourly rate for a service call and the membership price, and nothing else. Repair and install pricing stays with the tech's flat-rate book at the house. If a caller pushes for a number, the CSR explains the diagnostic fee and books the visit. Your price rules live in the assistant's playbook and are reviewed with the team lead when they change.

Hours are fixed per person, so the plan is set before the season. Most HVAC clients add a second CSR or the shared overflow desk from the first forecast heat wave, and plumbers do the same ahead of a hard freeze. The triage script changes for the season: no-cool for members first, then no-cool for everyone, then maintenance moved to the following week with a courtesy text. Your team lead reviews call volume weekly and proposes changes before the desk falls behind.

Yes. After a job is closed in your platform, the assistant sends your review request by text or email to every customer with consent, replies to each Google review within one business day in your voice, and flags anything below three stars to you with the job history attached before replying. Nobody is offered a discount for a review and no review is ever written by us, which keeps you inside the FTC rule and Google's policies.

Employees of the group, background-checked, under NDA, on managed devices with MFA. You are not co-employing anyone and there is no contractor to chase when the phones are busy. If your CSR is out, the trained backup who already knows your job types and price rules steps in, and the team lead remains your single point of contact for the weekly review and the monthly QA scorecard of recorded calls.