A front desk that never misses a recall

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, an in-house receptionist earns a median $38,010 a year before benefits (BLS, May 2025 data), and per-minute answering plans for practices run from about $235 a month for 50 minutes to $1,095 for 500 (OnceHub and NextPhone, September 2026). AssistBPO prices a HIPAA-trained receptionist for a block of hours, and the same person works recalls and eligibility between calls.

They are HIPAA-trained staff working under a Business Associate Agreement with your practice, with minimum-necessary access to your system and an annual refresher. There is no official certification for HIPAA, so we do not claim one for our people or for the company. What we do is sign the BAA, train the people, limit and log the access, and let your compliance officer review the setup. SS Support Network has run healthcare desks on this basis for years.

Dentrix, Open Dental, Eaglesoft and Curve for dental; athenahealth, eClinicalWorks, Kareo, Tebra and similar for medical practices. The receptionist works in a user account you create with the roles you choose, follows your appointment types, block schedules and provider rules, and never changes clinical records. Phone systems include RingCentral, Dialpad and most VoIP platforms, connected by softphone to your existing practice number.

Each week the receptionist pulls the overdue hygiene and recall list from your system, contacts patients by call and text with lawful consent and do-not-call scrubbing, books them and records the outcome. Patients who have not visited in over a year get a reactivation call with the script you approve. Unscheduled treatment plans are followed up the same way. The weekly review shows recalls contacted, booked and the gaps still open.

Yes. Eligibility and benefits are verified before the visit through payer portals or your clearinghouse, with the result recorded in the patient's record so the clinical team and your financial coordinator see it. Deeper verification, breakdowns of benefits and prior authorizations can be handled by SS Support Network's healthcare desk, which sits behind the receptionist and specializes in that work. Billing itself stays with your office or LedgerBPO.

Patients describing pain, swelling or trauma are booked into the emergency slots you set aside, or escalated to the clinical team by your rule, and told what to do while they wait. The receptionist never gives clinical advice, never suggests medication and never guesses at a diagnosis. Anything that sounds life-threatening is directed to emergency services first. The script for these calls is approved by your dentist or clinical lead.

Patients hear your practice name, your greeting and a calm person who knows your providers and your schedule. The receptionist works from a quiet office with a headset, not from home, and callers are not told anything about location unless you want them to be. During the 72-hour match we listen to your existing calls and propose someone whose manner fits your practice, and you hear test calls before go-live.

For small groups, yes: one person answers for two or three offices with a greeting that identifies each, books into each location's schedule and reports by office. Larger groups and DSOs run a front-desk pod with a lead so call volume never outruns the team. The discovery call sizes it from your call counts per office, and offices can be added as the group grows.

SS Support Network is the group's healthcare division, which runs medical billing, verification and back-office work for practices. AssistBPO runs the front desk: phones, scheduling, recalls and patient communication. On a dental or medical engagement the two work together, so the receptionist can pass a benefits question to a verification specialist without the patient being transferred out of the practice. You contract with one group and get one team.