A receptionist who knows your business, not a call queue

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, published US answering plans run from about $235 a month for 50 minutes to $1,095 for 500 minutes with per-minute overage, and an in-house receptionist earns a median $38,010 a year before benefits (BLS, May 2025 data). A dedicated AssistBPO receptionist is priced per person for a block of hours, not per minute, so busy months do not produce surprise bills.

Yes. You get one named receptionist who works your hours, a trained backup who covers leave and breaks, and a team lead who runs the weekly review. We do not route your calls to a pool. Callers hear the same voice and the same greeting, and the receptionist learns your regulars.

Callers hear your company name, your greeting and a person who knows your services, hours and staff. We match accent and pace to your caller base during the 72-hour match, and every receptionist passes a phone and English assessment before joining a client desk.

Yes. We work inside your calendar or practice system: Calendly, Acuity, Google Workspace, Microsoft 365, Dentrix, Open Dental, Clio, ServiceTitan, Jobber, Mindbody and many more. Access is granted through your own user account with the permissions you choose, and you can revoke it at any time.

Your dedicated receptionist covers the hours you agree. For evenings, weekends and holidays, add the after-hours desk or a 24/7 front-desk pod, with an escalation tree for calls that cannot wait until morning.

Yes. We connect a softphone to your existing number through your provider (RingCentral, Dialpad, Aircall, Zoom Phone and others) or forward it to a number we provision. Nothing about your published number changes.

Yes: appointment confirmations, reminder calls, callbacks and follow-ups, always with lawful consent and do-not-call scrubbing under TCPA, PECR, CASL and the Australian Do Not Call Register rules. We never make robocalls and we never do third-party debt collection.

An AI receptionist answers from a script and hands off anything unusual. A human receptionist handles the exception, calms the upset caller, books around a doctor's lunch and notices when a regular sounds worried. Many clients run both: AI for overnight overflow, a person for the hours that matter.

Four things, built with you on the onboarding calls: the greeting exactly as you want it said, the FAQ sheet covering what callers ask most, the transfer tree naming who takes which call, and the booking rules for your calendar or practice system. After that we connect a softphone to your number or forward it to one we provision, and run test calls against every branch before anything goes live. Most front desks are ready within a week of the match.

Often not, and we would rather say so on the discovery call. If you take a handful of calls a day and nothing happens between them, the shared front desk priced per call is the better fit. A dedicated receptionist earns the hours when the calls create work behind them: bookings to make, records to update, voicemails to clear, follow-ups to chase. The question to ask is not how many calls you get. It is how much admin each one leaves behind.

As an add-on to the plan you already have, not as a new engagement. The after-hours desk and the weekend calendar are separate shifts, and the same greeting, call flow and transfer tree carry across so callers hear no change. Terms are month to month, and thirty days notice adds or removes hours in either direction. Practices tend to add weekends first and trades tend to add evenings; the weekly review is where you decide, using the missed-call pattern rather than a guess.

Tell the team lead and it is dealt with that week. Calls are recorded wherever your greeting carries the notice state or country law requires, so the team lead listens to the call you mean rather than to a description of it. A wrong answer becomes a line in the FAQ sheet and a wrong transfer becomes a branch in the tree, and both are checked again in the monthly QA scorecard on greeting, accuracy and tone. If the fit is wrong rather than the script, the backup takes the desk and we re-match you at no charge.