🇦🇺 Australia
Your assistant, on AEST hours
AssistBPO's virtual assistant in Australia, or full-time offshore staff, works your AEST hours. A named assistant for admin support, phones, customer support, sales admin and back office on a staffed Australian Eastern shift, with a backup and a team lead.
Employed staff rather than freelancers, Privacy Act and Spam Act handling, Do Not Call Register washing, plans in AUD.
- New YorkET
- LondonGMT
- SydneyAEST
- Call from a Brisbane tradie Handled by Sara · 09:01
- Booked: Wed 9am AEST Handled by Ahmed · 09:08
- Inbox at zero by 5pm Handled by Maya · 09:13
- DNCR washed, campaign ready Picked up by Bilal
Illustrative stream. Names are examples, not staff records.
· Reviewed by Issabela Masters
Counted, not claimed
- 2020
- Owner-operated since1
- 15
- Service pages written for Australia2
- 17
- Australia locations covered2
- AUD
- Plans quoted in AUD
Figures counted from the pages on this site (22 industries, 80 tools); see how we measure our numbers. Client numbers and results are published only once we have verified them.
Desks
Which desks can we staff in Australian hours?
Seven functional desks and four coverage desks, each with a named assistant, a backup and a team lead working AEST hours.
- Executive & admin desk Inbox, calendar, travel, documents and research handled by a named assistant in your hours. For example Inbox to zero by 5pmCalendar and time-zone jugglingTravel booked and expensed 15 services
- Front desk & phones Live answering in your name, appointment booking, intake and after-hours coverage. For example Every call answered by a personAppointments booked in your calendarWarm transfers, not voicemail 15 services
- Customer support desk Email, chat, ticket and social care from agents who learn your product and your voice. For example Tickets closed within your SLAChats answered in secondsReviews and DMs handled 12 services
- Sales & lead generation desk Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing. For example Meetings booked on your calendarLeads called back in minutesCRM updated every day 12 services
- Marketing & content desk Social, email, content, design, video and reporting run on a weekly calendar. For example Posts scheduled a week aheadNewsletters out on timeWeekly report in your inbox 12 services
- E-commerce & operations desk Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day. For example Orders processed same dayListings updated on every channelReturns approved on time 10 services
- Data & back-office desk Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately. For example Records entered and checkedDuplicates goneFiles where they should be 12 services
- After-hours & weekend desk Evenings, weekends and holidays answered by a person, with escalation trees for what cannot wait. For example Evenings and weekends coveredEscalations pagedMorning handover note See the desk
- Dispatch desk Jobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets. For example Jobs assigned in minutesETAs confirmed by textNo-shows chased See the desk
- Clinic & dental front desk Scheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network. For example Recalls bookedEligibility checked before the visitNo-shows reduced See the desk
- 24/7 support pod Follow-the-sun coverage from a pod of agents and a lead, without hiring three shifts. For example Every hour coveredOne queue, one voiceShift handovers logged See the desk
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Not sure which desk is yours?
Tell us what is overloaded this week and we map it to a desk, the hours and a named assistant.
Get a staffing plan
Coverage
What hours do we staff in Australia?
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
Australia rules
- Australia
- Privacy Act 1988 with APP 8 cross-border disclosure, Spam Act 2003, Do Not Call Register washing and ACMA telemarketing standard hours.
Outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Plain-language detail on the compliance page. Certifications are listed only when held.
Which services do we run for Australian businesses?
The fifteen most-requested services, each written with Australia vocabulary, hours, rules and published benchmarks.
- Virtual assistant services Australia, in local hoursA named assistant handling admin, documents, scheduling and data, working your business hours with a backup. Ask about cover in Australia business hours.
- Executive assistant services Australia, in local hoursDedicated remote executive assistants who run your inbox, calendar, travel, meeting prep and follow-ups. Ask about cover in Australia business hours.
- Virtual receptionist services Australia, in local hoursLive receptionists answer in your name, greet, route, take messages and book appointments during your hours or 24/7. Ask about Australia business hours.
- Phone answering service for small business Australia, in local hoursAustralian owners get a phone answering service for small business calls, answered live in local hours by employed receptionists. Ask what cover suits you.
- Appointment scheduling service Australia, in local hoursAppointment booking and reminder desk working inside your calendar or practice management system, for Australia businesses. Ask about cover in Australia.
- Customer support outsourcing Australia, in local hoursOur customer support outsourcing team in Australia works your queue, handles escalations and records QA scores on every ticket. Arrange a call to review.
- Live chat outsourcing Australia, in local hoursWebsite and app live chat by trained agents with proactive chat and hand-offs, for Australia businesses, in local hours. Ask about cover in Australia.
- Appointment setting services Australia, in local hoursOutbound appointment setting by phone and email with DNC scrubbing and consent logs, for Australia businesses. Ask about cover in Australia business hours.
- Data entry services Australia, in local hoursOutsourced data entry services for Australia cover invoices, forms, CRM records and spreadsheet cleanup, with a review pass on each batch. Ask for a scope.
- Email management virtual assistant Australia, in local hoursAssistants who triage, label, draft, follow up and keep your inbox at zero on a routine you approve. Ask about cover in Australia business hours.
- Social media virtual assistant Australia, in local hoursContent calendars, posting, engagement and reporting across platforms, for Australia businesses, in local hours. Ask about Australia business hours.
- After hours answering service Australia, in local hoursAfter-hours and weekend live answering with escalation rules you set, for Australia businesses, in local hours. Ask about Australia business hours.
- CRM virtual assistant Australia, in local hoursData hygiene, pipeline updates, sequences and automation in HubSpot, Salesforce, Zoho, Pipedrive or GoHighLevel. Ask about Australia business hours.
- Ecommerce customer service outsourcing Australia, in local hoursE-commerce support for WISMO, returns, exchanges and refunds inside Gorgias, Zendesk or Shopify Inbox. Ask about cover in Australia business hours.
- Bookkeeping virtual assistant Australia, in local hoursAustralian businesses can add a bookkeeping virtual assistant, delivered with our LedgerBPO team, for receipts, ledgers and reconciliation. Contact us.
Frequently asked questions
Do you really cover AEST hours?
Yes, through a staffed Australian Eastern shift run from the group's second office; extended AEST cover and Western Australian hours are available on request and confirmed in your plan rather than promised here. The coverage clock shows what is staffed right now.
Offshore staff or virtual assistant: which is it?
Both words are used in Australia. Offshore staff usually means a full-time employed person on your hours; virtual assistant often means part-time or task-based. AssistBPO staffs both models with employees of the group, never freelancers, so the difference is hours and scope rather than employment.
How do you handle the Do Not Call Register and the Spam Act?
Outbound campaigns are washed against the Do Not Call Register before calling, follow the ACMA telemarketing standard hours, and only run with lawful consent; commercial emails and texts follow the Spam Act 2003 with consent, identification and unsubscribe.
What about the Privacy Act and cross-border data?
A data processing agreement addresses the Australian Privacy Principles, including APP 8 on cross-border disclosure, and the security page lists the controls: MFA, least privilege through your own accounts, managed devices and no local storage.
How do Australian rates compare?
Offshore managed agencies publish A$8 to A$35 an hour and onshore assistants A$39.90 to A$65 an hour, with agency retainers of A$800 to A$3,000 a month (Virtual Coworker, DotVA, Smart Staffing, 2026). We do not publish a rate card. Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data