Social media virtual assistant Australia, in local hours
AssistBPO's social media virtual assistant in Australia runs your content calendar, schedules posts, replies to comments and messages and sends a weekly report, inside your accounts and on a staffed AEST shift of 8am to 6pm. You keep the logins and the content, and plans are quoted in AUD.
- 🇦🇺 Australia hours
- Named assistant plus backup
- Employed, screened, managed
How does a social media assistant work in Australia?
Australian audiences spot an imported calendar immediately. A back-to-school campaign timed to the northern hemisphere, a summer post in July, prices without GST, a giveaway with no terms, or a tradie account posting at 3am. Your assistant builds the calendar around the Australian year and your real offers, drafts captions in your voice, edits graphics and short video in Canva from your brand kit, schedules across Instagram, Facebook, LinkedIn, TikTok and Pinterest, and answers comments and direct messages inside the reply window you set. They work the staffed AEST shift of 8am to 6pm, which is when your audience is actually awake, with extended AEST cover available on request. Remote staff hold named seats on your business manager rather than a shared password. Anything that turns social into email follows the Spam Act 2003, competitions follow state trade promotion rules, and claims about products or results come from source material you supply rather than being written to sound good.
· Reviewed by Issabela Masters
What is different about running this desk in Australia?
The same desk, run to the rules, hours and vocabulary of this market.
Trade promotions and competition permits
Games of chance run as trade promotions carry state-based permit and terms requirements, and they differ across the country. The assistant will not launch a competition without written terms from you or your adviser, publishes the terms with the post, records entries as the terms require and leaves the draw and any permit obligations with whoever you nominate rather than handling them themselves.
Spam Act 2003 when social becomes email
Posting and replying to comments sit outside the Spam Act. A lead magnet, a newsletter signup from a bio link or a direct message promoting an offer to someone who never consented does not. The assistant checks the consent basis before anyone joins an email list from a social campaign, keeps the proof of signup, and never exports a follower list into a mailing tool.
Claims, prices and the ACCC
Misleading claims in a caption are still misleading claims. Prices are posted GST inclusive, availability and delivery windows match what your site actually says, and any performance or health claim is taken from source material you provide. Anything the assistant cannot verify is removed rather than softened, and testimonials are used only with the written permission you hold.
What social support costs in Australia
Onshore Australian VAs publish A$39.90 to A$65 an hour, Australian social agencies quote monthly retainers on top of ad spend, and offshore managed agencies publish A$8 to A$35 an hour with retainers commonly A$800 to A$3,000 a month (Virtual Coworker, DotVA, VA Platinum and 2026 roundups).
What does your assistant handle?
- Monthly content calendar mapped to your offers and events
- Caption drafts, human-written with AI assistance and edited to your voice
- Graphics and short video edits in Canva using your brand kit
- Scheduling across Instagram, Facebook, LinkedIn, TikTok, X and Pinterest
- Comment and direct-message replies within your reply window
- Hashtag, tag and location research refreshed monthly
- Community management: follows, saves, shares and mentions handled
- Review and mention monitoring with escalations to you
- User-generated content requests and permission tracking
- Repurposing long-form content into carousels, Reels and quotes
- Weekly performance report: reach, engagement, follows, clicks, leads
- Monthly QA scorecard on brand voice, accuracy and response times
Deliverables and KPIs
| Deliverable | KPI we report |
|---|---|
| Content calendar approved ahead of time | Calendar delivered seven days before the period starts |
| Posts published on schedule | Planned against published, by platform |
| Comments and messages answered | Median reply time inside your window |
| Engagement and audience growth | Engagement rate and follower change month on month |
| Weekly performance report | Reach, engagement, link clicks and inbound messages logged |
How it works
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Match
A 20-minute discovery call on your platforms, posting cadence, voice and who approves what. Within 72 hours we propose a named social media assistant whose portfolio matches your industry and tone, plus a trained backup.
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Onboard
You grant access through Meta Business Suite, LinkedIn Page roles and your scheduler, and share the brand kit. We build a voice guide with ten approved sample captions, a reply playbook for common comments and an escalation list. The first calendar goes to you for sign-off before anything is posted.
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Daily rhythm
Start of day: inbox and comments cleared, scheduled posts checked, trending audio and topics noted. Through the day: replies, moderation, community engagement and next week's drafts. End of day: a report listing posts live, replies sent and anything waiting on your approval.
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Weekly review
Twenty minutes with the team lead on the week's report: which posts moved reach, which replies became leads, what to test next. Next week's calendar is confirmed on the call. Monthly, a sample of captions and replies is scored on the QA scorecard.
Coverage
Staffed now, AEST
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
Australia rules we follow
- Australia
- Privacy Act 1988 with APP 8 cross-border disclosure, Spam Act 2003, Do Not Call Register washing and ACMA telemarketing standard hours.
Outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Plain-language detail on the compliance page. Certifications are listed only when held.
Tools AU clients ask us to work in
Other desks we staff in Australia hours
Frequently asked questions
How much does a social media virtual assistant cost in Australia?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, onshore Australian VAs publish A$39.90 to A$65 an hour, Australian agencies charge a monthly retainer on top of whatever you spend on ads, and offshore managed agencies publish A$8 to A$35 an hour with retainers of A$800 to A$3,000 a month (Virtual Coworker, DotVA, VA Platinum and 2026 roundups). We quote in AUD for a block of hours.
Do you have social media staff in Australia?
No. Assistants are employed by SS Support Network LLC and work from the group's offices in Vancouver, Washington and a second office in Pakistan, on a staffed shift matched to Australian eastern hours. They learn the Australian calendar, state public holidays, GST-inclusive pricing and the tone your audience expects before posting anything live. We have no Australian office and we do not use freelancers. If a follower asks who runs the account, we answer honestly on your behalf.
Will the posts sound like us?
They will after a month of correction. Onboarding captures your voice guide, the words you avoid, the topics that are off limits and three examples of posts that worked. Early captions come to you as drafts and your edits set the standard. From there the assistant posts against an approved calendar, and the team lead scores a sample monthly on voice, accuracy and reply quality so it does not slide once nobody is checking.
Do you use AI to write captions?
As a drafting aid, never as the author. The assistant may use a tool to find an angle or rework a headline, then writes the caption themselves against your voice guide and checks every factual claim against source material you supplied. Nothing is published that the assistant could not explain to you. Claims about products, availability or results that cannot be verified are removed rather than reworded to sound safer.
Can the assistant run a competition or giveaway?
Only with written terms from you or your adviser, because Australian trade promotion rules are state based and getting them wrong is your exposure rather than ours. With terms in hand, the assistant builds the post and creative, publishes the terms alongside it, answers entrant questions, records entries as the terms require and hands the draw to whoever you nominate. Permits and any prize obligations stay with your business.
Who owns the accounts and the content?
You do, throughout and afterwards. The assistant is added as a user on your business manager or page rather than using a shared password, and access is revoked by you in a minute if the engagement ends. Source files, calendars and reports live in your Drive or SharePoint. Nothing sits in our systems, and there is no claim over the content, the followers or the scheduling tool you already pay for.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data