· Reviewed by Issabela Masters
What does a remote sales development representative do?
An AssistBPO sales development representative works a standing brief of 9 duties, and anything on it can be added or dropped in the weekly review.
- Build target account lists from your ideal customer profile and verify contacts
- Run multi-touch sequences across phone, email and LinkedIn from templates you approve
- Make outbound calls with lawful consent, do-not-call scrubbing and jurisdiction calling hours
- Qualify prospects against your framework (need, authority, timing, budget) and record it
- Book qualified meetings on your closers' calendars and send briefs before each one
- Respond to inbound demo requests and content downloads within minutes
- Keep the CRM accurate: stages, next steps, contact roles, lost reasons
- Test subject lines and call openers and report what moves reply rates
- Report weekly on activity, conversations, qualified meetings and pipeline created
What skills and tools does a remote sales development representative need?
The 8 skills below are the ones AssistBPO screens for, and the sales development representative works them inside 9 platforms you already run.
- Research instincts: finds the right person and a reason to reach out
- Persuasive, concise writing for cold email and LinkedIn
- Confident phone presence with quick objection handling
- Qualification discipline: asks the hard questions before booking
- Sequencing and CRM tool fluency
- Strict adherence to consent and do-not-call rules
- Coachable, takes feedback from recordings without defensiveness
- Comfort with quotas and daily activity targets
Tools this role works in
A sample day, in your time zone
- 8:00Shift starts in your time zone: inbound demo requests from overnight answered and booked within 20 minutes
- 8:45Twenty new accounts researched, contacts verified, personalization notes added to the sequence
- 9:30Call block one after list scrubbing: 35 dials, 8 conversations, 1 qualified meeting booked
- 11:30Email sequence step sent to 60 contacts; 4 replies handled, 2 moved to a call
- 13:00LinkedIn connection requests and follow-ups for 25 target contacts, all logged in the CRM
- 14:30Call block two: 30 dials, 6 conversations, 1 meeting booked, 3 callbacks set
- 16:00Meeting briefs written for tomorrow's two demos: company snapshot, pain, who else is involved
- 17:00End-of-day report: 65 dials, 14 conversations, 2 qualified meetings, pipeline added, replies pending
Times are illustrative. Your shift is fixed to your opening hours during onboarding.
Hours and models
Models
- Dedicated SDR, 160 hours a month, in your prospects' hours
- SDR pod of 3 to 10 with a lead running one playbook
- Inbound SDR on 80 hours paired with your marketing calendar
Coverage
Fixed shifts in US Eastern through Pacific, UK and Canadian hours from the group's two offices, with calling limited to permitted hours in each prospect's jurisdiction. AEST shifts on request.
What are the terms for a remote sales development representative?
The card, the contract terms and this role's own schedule and screening, in one place.
| Specification | What you get |
|---|---|
| Dedicated, 40 hours a week | $1,600 a month, 160 hours |
| Managed Pod, three seats or more | From $4,800 a month |
| Standard schedule | Dedicated SDR, 160 hours a month, in your prospects' hours |
| Coverage | Fixed shifts in US Eastern through Pacific, UK and Canadian hours from the group's two offices, with calling limited to permitted hours in each prospect's jurisdiction. |
| Screening | 5 gates, named candidate within 72 hours |
| Setup fee | None |
| Minimum term | Month to month, no lock-in |
| Notice | 30 days, to stop or to change hours |
| If the fit is wrong | Trained backup covers the desk the same day, re-match at no charge |
| Continuity | One named assistant, one named backup, one team lead |
| Who does the work | Employed by SS Support Network LLC, never freelancers or contractors |
These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.
How much does it cost to hire a remote sales development representative?
Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.
What moves the plan
- Hours a week and whether the role is dedicated or shared
- Seniority and the tools involved
- Coverage zone: business hours, after-hours or 24/7
- One person or a pod with a lead
What the market publishes
Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.
| Market | Published range | Source |
|---|---|---|
| United States | In-house assistants and coordinators cost $4,700 to $9,100 a month fully loaded; managed offshore staff $640 to $2,400 a month full-time; premium US managed providers publish $65 an hour for dedicated staff | PayScale and Indeed via Wishup; Boldly published pricing via Staffify, 2026 |
| United Kingdom | Offshore full-time remote staff £900 to £2,000 a month versus £3,000 to £5,000 for a UK-based hire; UK agencies at £35 to £40 an hour without a retainer | UK agency comparisons and Pink Spaghetti published pricing, 2026 |
| Canada | Canada-based remote sales and admin support C$25 to C$60 an hour, Toronto and Vancouver up to C$75; managed offshore US$699 to US$899 a month | Virtual Gurus and VantaStaff published pricing, 2026 |
Hire a remote sales development representative How we build a plan
How are remote sales development representatives vetted?
5 gates, in order. A candidate who fails one does not reach the next.
- English and phone assessment
- Typing and tool tests
- Background check
- NDA and security onboarding
- Shadowing and QA scorecard
Candidates who clear all 5 gates are proposed to you by name within 72 hours.
SDR candidates write three cold emails to a fictional account from a one-page brief, then take a recorded call block with a skeptical CFO, a gatekeeper and a prospect who says they use a competitor. We score research quality, brevity, curiosity on the phone and how cleanly they handled a request not to be contacted again.
Typing at 50 words a minute, then a practical in a HubSpot or Salesforce sandbox: enroll contacts in a sequence, log calls with dispositions, update deal stages, book a meeting on a closer's calendar and write a meeting brief. A dialer test in Dialpad or Aircall checks call control and voicemail drops.
A third-party screening provider verifies identity, education, employment history and criminal record where lawful. Two former sales leaders are interviewed about activity honesty, coachability and any complaints from prospects.
Group NDA and your confidentiality terms, then compliance training on TCPA and state mini-TCPAs, CAN-SPAM, PECR and TPS, CASL and the National DNCL, and the Australian Do Not Call Register, plus security onboarding: MFA, managed devices, no list exports, and your rules on what may be said about pricing.
A week shadowing a senior SDR on a live playbook, then a week running your sequences with every email reviewed and a senior on each call. After go-live the team lead scores recorded calls and sent emails monthly for messaging, qualification rigor, consent handling and CRM accuracy, and reviews the QA scorecard with you.
The full pipeline is on the how we hire and manage assistants page. Assistants are employees of the group, never freelancers, and you never co-employ them.
Services this role delivers
Frequently asked questions
How much does it cost to hire a remote sales development representative?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, a full-time in-house assistant-level hire in the US costs $4,700 to $9,100 a month loaded, managed offshore staff are published at $640 to $2,400 a month, and premium US managed providers list $65 an hour for dedicated staff (Wishup and Staffify roundups, 2026). AssistBPO prices a dedicated SDR per person for a monthly block of hours, with pods for teams that need several.
Is it the same person every day?
Yes. One named SDR runs your playbook, learns your market and your objections, and builds relationships with the closers they hand meetings to. A backup SDR trained on your sequences covers leave so cadences do not stall, and a team lead coaches from recordings each week. In a pod, the roster is fixed and named, with one lead accountable for the whole pipeline number.
What hours will the SDR work?
Your prospects' hours. A 160-hour plan covers a full shift in the time zone you sell into, for example 8am to 5pm Eastern for a US mid-market list, with calling kept inside permitted hours for each state or country. Email and LinkedIn steps are scheduled for the times your data shows replies come in. UK and Canadian shifts are standard, and AEST shifts are available on request.
How are SDRs vetted?
Each SDR passes a cold-email writing test and a recorded call block against difficult personas, a typing test with a CRM sequencing practical, a third-party background check with sales-leader references, an NDA plus compliance training across TCPA, CAN-SPAM, PECR, CASL and the Do Not Call Register, and two weeks of shadowing with every email and call reviewed. The team lead then scores calls and emails monthly on the QA scorecard.
Is the SDR an employee or a contractor?
An employee of the group. SDRs are hired, trained, paid and coached by us, under a team lead and our HR and compliance policies. You set the playbook, the targets and the definition of a qualified meeting; you do not co-employ, contract or run payroll. This keeps compliance auditable: consent handling and calling hours are a written company policy the SDR is measured on, not a personal choice.
Is the outbound work compliant in my country?
Every touch is made with lawful consent and do-not-call scrubbing. Lists are washed against the national register and your suppressions before each session, calling hours follow the prospect's jurisdiction, emails carry identification and unsubscribe links, and opt-outs are honored at once and logged. We work to TCPA and state mini-TCPAs and CAN-SPAM in the US, PECR and TPS in the UK, CASL and the National DNCL in Canada, and the Do Not Call Register and Spam Act in Australia.
What counts as a qualified meeting?
Whatever you and the SDR agree in writing during onboarding, usually a version of need, authority, timing and budget with a minimum company size. Every booked meeting carries a brief showing how each criterion was met, and your closers mark meetings as accepted or rejected in the CRM. Rejected meetings are reviewed with the team lead each week, and the definition is tightened until acceptance is high.
Can the SDR use our existing sequences and CRM?
Yes, and we prefer it. The SDR works inside your HubSpot, Salesforce, Pipedrive or Zoho CRM under a user account you control, uses your sequences and templates, and proposes edits in the weekly review rather than rewriting them alone. If you have no sequences yet, we build a first version with you in the first week, test two variants, and keep the one that gets replies.
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