Seller Central handled daily

AssistBPO's Amazon virtual assistant runs your Seller Central every day. Listings and suppressed ASINs, FBA shipments and reconciliation, cases with Seller Support, account health, reviews and buyer messages, and a weekly report, in your hours.

  • E-commerce & ops
  • Employed, screened, managed
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One named assistant who knows your catalog, a trained backup and a team lead, working under a user permission you set in your own account.

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A named person replies within 1 business day

A short call sizes the desk faster than email. We call only if you leave a number.

  • A named assistant proposed within 72 hours
  • A person replies, not a bot
  • Details stored only to reply. Privacy

What is an Amazon virtual assistant?

An Amazon virtual assistant is a remote assistant who handles the daily administration of an Amazon seller account: creating and fixing listings, managing FBA shipments and reimbursements, opening and chasing cases with Seller Support, monitoring account health and policy notices, responding to buyer messages and reviews within policy, and reporting sales and inventory. At AssistBPO the assistant is an employee of the group working inside the client's Seller Central under user permissions the client controls.

· Reviewed by Issabela Masters

  1. Amazon assistant: what we do and how it runs

    An Amazon virtual assistant is a remote assistant who handles the daily administration of an Amazon seller account: creating and fixing listings, managing FBA shipments and reimbursements, opening and chasing cases with Seller Support, monitoring account health and policy notices, responding to buyer messages and reviews within policy, and reporting sales and inventory. At AssistBPO the assistant is an employee of the group working inside the client's Seller Central under user permissions the client controls.

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  2. What it is

    An Amazon virtual assistant is a remote assistant who handles the daily administration of an Amazon seller account: creating and fixing listings, managing FBA shipments and reimbursements, opening and chasing cases with Seller Support, monitoring account health and policy notices, responding to buyer messages and reviews within policy, and reporting sales and inventory. At AssistBPO the assistant is an employee of the group working inside the client's Seller Central under user permissions the client controls.

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  3. What you get

    Seller Central handled daily: listings, FBA, cases, account health and messages

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  4. How it runs

    Works inside your account under your permissions; you keep every login and every dollar

    04 / 06

  5. Match

    A 20-minute discovery call on your marketplaces, catalog size, FBA or FBM mix and the problems you want gone. Within 72 hours we propose a named Amazon assistant with hands-on Seller Central history in your category, plus a trained backup.

    05 / 06

  6. A named assistant, a backup and a team lead

    In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.

    Get a staffing plan 06 / 06
Self-playing walkthrough built from this page's copy, about 36 seconds. Static storyboard under reduced motion; every scene is readable without pressing play.

Who is the Amazon assistant desk for?

Private label brands
Listings kept clean and buyable, A+ Content loaded, FBA stock flowing and every Seller Support case followed to a result.
Resellers and wholesalers
Bulk listing, buy box and pricing checks, inventory reconciliation and case work across hundreds of ASINs.
Brands selling in more than one marketplace
US, UK, Canada and Australia accounts run from one desk, in each marketplace's hours and rules.
Agencies and aggregators
Execution capacity for client accounts: catalog work, FBA admin and case management to your playbook.

What does the Amazon assistant service include?

These 12 tasks are what AssistBPO's Amazon assistant desk handles as standard for an e-commerce operator.

  • Listing creation, variation fixes and suppressed ASIN recovery
  • A+ Content, Brand Story and Brand Registry admin
  • FBA shipment plans, labels, inbound tracking and receiving discrepancies
  • FBA reimbursement claims for lost, damaged and overcharged inventory
  • Seller Support cases opened, escalated and chased to resolution
  • Account health monitoring: policy notices, IP complaints, performance metrics
  • Buyer messages answered within 24 hours and within Amazon's communication rules
  • Review monitoring and policy-compliant review requests
  • Inventory reconciliation between FBA, FBM and your master stock
  • Pricing and buy box checks to rules you set
  • Weekly sales, inventory and metrics report with commentary
  • Monthly QA scorecard on accuracy, response times and case follow-through

Deliverables and KPIs

AssistBPO reports 6 measures on the Amazon assistant desk: what lands on your desk, what we count, and how often you see the number.

DeliverableKPI we reportCadence
Listings buyableSuppressed and stranded ASINs clearedDaily, in the end-of-day report
Cases resolvedOpen cases aged over 7 days, with next actionWeekly
FBA shipmentsShipments created and received without discrepancyPer shipment
Reimbursements recoveredClaims filed and paid, by monthMonthly
Messages answeredBuyer messages within 24 hours, every dayDaily
Account healthMetrics within Amazon's targets, notices actioned same dayDaily check, weekly report

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

How does the Amazon assistant desk work?

  1. Match

    A 20-minute discovery call on your marketplaces, catalog size, FBA or FBM mix and the problems you want gone. Within 72 hours we propose a named Amazon assistant with hands-on Seller Central history in your category, plus a trained backup.

  2. Onboard

    You add the assistant as a user in Seller Central with the permissions you choose and share the master catalog, brand assets and supplier details. We audit listings, account health, open cases, FBA inventory and reimbursement history, and agree the rules for pricing, messaging and case escalation. The first week's changes go to you for approval.

  3. Daily rhythm

    The assistant opens with account health, buyer messages, suppressed listings and case updates, then works the queue: listing fixes, FBA shipments, reimbursement claims and reviews. The end-of-day report shows what was fixed, filed and answered, and anything waiting on your decision.

  4. Weekly review

    Twenty minutes with the team lead over the weekly report: sales, buy box share, stock cover, cases open and closed, reimbursements and metrics. Priorities for next week are agreed on the call. Monthly, the team lead scores a sample of listings, messages and cases on the QA scorecard.

Hours, coverage and models

AssistBPO staffs the Amazon assistant desk on 3 models. US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. Buyer messages are checked every business day, with weekend cover as an add-on.

  • Dedicated Amazon assistant, 80 or 160 hours a month
  • Shared e-commerce pod, 20 or 40 hours a month for smaller catalogs
  • Project block for a catalog clean-up, marketplace expansion or reimbursement sweep

See what is staffed in your zone on the coverage clock.

What are the terms on the Amazon assistant desk?

The card, the contract terms and the Amazon assistant desk's own numbers, in one place.

SpecificationWhat you get
Essential, 10 hours a week$400 a month, 40 hours
Focus, 20 hours a week$800 a month, 80 hours
Dedicated, 40 hours a week$1,600 a month, 160 hours
Managed Pod, three seats or moreFrom $4,800 a month
Evening, weekend or overnight coverTier rate plus 20 percent
DeskE-commerce & operations desk
Standard scheduleDedicated Amazon assistant, 80 or 160 hours a month
CoverageUS Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request.
Tools9 platforms, including Amazon Seller Central, Google Workspace, Airtable
KPIs reported6 measures: daily, weekly, monthly
Setup feeNone
Minimum termMonth to month, no lock-in
Notice30 days, to stop or to change hours
If the fit is wrongTrained backup covers the desk the same day, re-match at no charge
ContinuityOne named assistant, one named backup, one team lead
Who does the workEmployed by SS Support Network LLC, never freelancers or contractors

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.

How much does an Amazon assistant cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

What moves the plan

  1. Hours a week and whether the desk is dedicated or shared
  2. Phones: live answering needs a receptionist profile and a backup
  3. Coverage zone: business hours, after-hours, weekends or 24/7
  4. Tools and access to set up
  5. One person or a pod with a lead

What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

MarketPublished rangeSource
United StatesManaged offshore assistants $7 to $15 an hour typical, or $640 to $2,400 a month full time; Indeed lists US virtual assistants at $27.15 an hourWishup, Cherry Assistant and Zedtreeo cost guides, 2026; Indeed via Wishup 2026
MarketplacesUpwork median around $13 an hour for one-off tasks; managed providers win on continuity and replacementZedtreeo, Catalyst Outsourcing and Nacho, 2026
United KingdomUK-based VAs £25 to £45 an hour; offshore full-time £900 to £2,000 a month against £3,000 to £5,000 UK-basedTime etc, Teambuild Consultancy and Outsource Accelerator, 2026
AustraliaOffshore managed agencies A$8 to A$35 an hour; onshore VAs A$39.90 to A$65 an hourVirtual Coworker, DotVA and Smart Staffing published rates, June to August 2026

Get a staffing plan How we build a plan

Proof

Case study

One engagement on this desk, anonymized. Numbers appear only once the owner has verified them.

All case studies

Peak season handled without a backlog

Case study

E-commerce Brand Survives Peak Season Support

A direct-to-consumer brand selling on Shopify did most of its year in six weeks. The rest of the year two people cleared the queue comfortably. In peak season the same two people were answering chat, email, Instagram messages and returns at once, first response times stretched into days, and shipping-delay questions arrived faster than anyone could answer them. Temporary hires had never worked out, because training finished about the time the season did. AssistBPO built a peak-season pod on the support desk: named agents with a team lead, trained in October, live from the start of November and stood down in January. The pod worked inside the brand's own Gorgias help desk using macros written with the in-house team. Tickets were tagged by reason so the operations team could see which problems were worth fixing at the source.

Consumer e-commerce

Security and compliance

  1. Background-checked, employed assistants under NDA; never freelancers
  2. Access through Seller Central user permissions you set, with two-step verification, revocable any time
  3. Bank, tax and deposit settings are never in scope; the assistant has no access to payout details
  4. Supplier costs, margins and unreleased products stay in your master catalog, never on personal devices
  5. Every case, claim and listing change is logged with date, ASIN and outcome

Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.

Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.

  • Amazon's communication guidelines and review policy: no incentives, no off-platform contact
  • UK, Canada and Australia: VAT and GST settings stay with you; the assistant never changes tax or payout details

Frequently asked questions

How much does an Amazon virtual assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed offshore assistants run $7 to $15 an hour or $640 to $2,400 a month full time, and marketplace freelancers around $13 an hour on Upwork with higher turnover (Wishup and Cherry Assistant cost guides; Zedtreeo, 2026). AssistBPO prices a dedicated assistant per person for a block of hours; Amazon fees and ad spend are yours.

Is AssistBPO an Amazon agency?

No. We are a staffing division that provides employed assistants who work inside your Seller Central under your permissions. We do not hold your account, take a percentage of sales or claim any status with Amazon. Strategy on pricing, launches and advertising stays with you or your agency; the assistant does the daily work to that strategy.

How do you access our account safely?

You add the assistant as a user in Seller Central with only the permissions the work needs, such as inventory, orders and messaging, and leave banking and tax settings out. Two-step verification is on, logins are from managed devices, and you can remove the user in a minute. The assistant never shares credentials and never logs in from a personal device.

Can you handle Seller Support cases and reimbursements?

Yes. Cases are opened with the right evidence the first time, escalated when the reply misses the point and chased until closed. Reimbursement claims for lost, damaged and overcharged FBA inventory are filed within Amazon's windows and tracked to payout. Open cases and claims are listed in the weekly report with the next action.

What about reviews and buyer messages?

Buyer messages are answered within 24 hours, every business day, using templates you approve and the facts in the order. Review requests are sent only through Amazon's Request a Review button or approved tools, within policy. We never offer incentives for reviews, never contact buyers outside Amazon's rules and report any review that breaks policy for you to decide on.

Can you manage our Amazon PPC too?

Daily monitoring, negatives, bid rules and weekly ACoS reports sit with the ads assistant service on the marketing desk, and many sellers combine the two with one lead. Listing quality, stock and account health are handled here so the advertising has something worth sending traffic to.

Do you work across Amazon marketplaces?

Yes: US, Canada, UK, Australia and the EU marketplaces you sell in, from one desk. Each marketplace has its own hours, category rules and VAT or GST notes, which the assistant works to. Listing translations are handled with your approved translator or tool and checked by a person before going live.

How quickly can you take over?

Most accounts are running within a week: two days for access and audit, two days of shadowing your current process, then the assistant takes the daily queue with your approvals on changes. Catalog clean-ups and reimbursement sweeps are scoped as a block alongside the daily rhythm.

What is in the weekly Amazon report?

Sales and units by ASIN, buy box share, sessions and conversion, stock cover and inbound shipments, suppressed listings cleared, open cases and reimbursements, account health metrics and a short list of what we suggest next. It goes out every Monday and is the agenda for the weekly review.

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Next step

Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

Get a staffing plan Book a 20-minute call

Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.

  • A named assistant proposed within 72 hours
  • Employed, screened and managed staff, never freelancers
  • Your hours, your tools, your data
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