Assistants who work in Amazon Seller Central

The morning check never changes: account health, suppressed and inactive listings, Buy Box status on your top sellers, stock cover, and any overnight buyer messages. Anything broken gets fixed or a case gets opened before lunch. Midday is catalog and shipment work: listing edits, flat file uploads, shipping plans, receiving checks. Afternoons carry the chase list, open cases, missing units, pending reimbursements, and the advertising housekeeping. The end-of-day report lists messages answered, listings fixed, cases moved and anything that needs your decision.

Our marketplace assistants are trained on Seller Central before they work in a client account: listings and flat files, variations, FBA shipping plans, buyer messaging rules, cases and reimbursements, account health and the advertising console. That training is internal to AssistBPO. We do not claim Amazon vendor certification for our staff, and AssistBPO is not an Amazon Service Provider Network member, reseller or affiliate. The name identifies the marketplace you sell on. At match stage we will tell you the categories and account sizes the proposed assistant has handled.

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated marketplace assistant is priced per person for a monthly block of hours in your time zone, not per listing, per case or as a share of sales, so a strong quarter does not raise the fee. Your Amazon selling fees, FBA charges and advertising spend stay on your own account and are billed by Amazon directly. Sellers running several marketplaces usually add hours rather than adding people.

No, and we are direct about where the lines are. No review manipulation, no incentivized feedback, no contacting buyers outside Amazon's messaging rules, no misuse of another seller's brand content, no keyword stuffing that breaches category style guides. Those tactics work until they suspend an account you have spent years building. The assistant works inside Amazon's published policies and escalates anything ambiguous to you rather than guessing. If a tactic you want is against policy, we will say so plainly instead of quietly doing it.

They respond to A-to-z claims with the order evidence attached, tracking, delivery confirmation, the buyer conversation and your policy, inside the deadline. For feedback they check whether it qualifies for removal under Amazon's rules, request removal when it does and draft a public response when it does not. Buyers are never offered anything in exchange for changing a review. Patterns worth knowing, a courier failing in one region, a size chart causing returns, are reported to you weekly rather than fixed one claim at a time.

Add them as a user in your own Seller Central account with only the permissions the job requires, commonly inventory, orders, messaging, cases and advertising at the level you choose, with bank details, tax settings and user management left off. They sign in from a managed company device with two-factor authentication using their own user, never your credentials. Amazon records activity by user, so an audit is straightforward, and you can remove access instantly if anything changes.