🇨🇦 Canada
Your assistant, in Canadian hours
AssistBPO's virtual assistant in Canada works Canadian business hours and answers in your company name. A named assistant for phones, inbox, calendar, customer support, sales admin and back office on the Eastern or Pacific shift, with a backup and a team lead.
Employed staff, PIPEDA and Law 25 handling, CASL-compliant outreach, plans in CAD, and bilingual French answering available on request.
- New YorkET
- LondonGMT
- SydneyAEST
- Call from a Toronto client Handled by Sara · 09:01
- Booked: Tue 10:30 ET Handled by Ahmed · 09:08
- Inbox triaged, 4 for you Handled by Maya · 09:13
- CASL consent logged Picked up by Bilal
Illustrative stream. Names are examples, not staff records.
· Reviewed by Issabela Masters
Counted, not claimed
- 2020
- Owner-operated since1
- 15
- Service pages written for Canada2
- 17
- Canada locations covered2
- CAD
- Plans quoted in CAD
Figures counted from the pages on this site (22 industries, 80 tools); see how we measure our numbers. Client numbers and results are published only once we have verified them.
Desks
Which desks can we staff in Canadian hours?
Seven functional desks and four coverage desks, each with a named assistant, a backup and a team lead working ET/PT hours.
- Executive & admin desk Inbox, calendar, travel, documents and research handled by a named assistant in your hours. For example Inbox to zero by 5pmCalendar and time-zone jugglingTravel booked and expensed 15 services
- Front desk & phones Live answering in your name, appointment booking, intake and after-hours coverage. For example Every call answered by a personAppointments booked in your calendarWarm transfers, not voicemail 15 services
- Customer support desk Email, chat, ticket and social care from agents who learn your product and your voice. For example Tickets closed within your SLAChats answered in secondsReviews and DMs handled 12 services
- Sales & lead generation desk Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing. For example Meetings booked on your calendarLeads called back in minutesCRM updated every day 12 services
- Marketing & content desk Social, email, content, design, video and reporting run on a weekly calendar. For example Posts scheduled a week aheadNewsletters out on timeWeekly report in your inbox 12 services
- E-commerce & operations desk Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day. For example Orders processed same dayListings updated on every channelReturns approved on time 10 services
- Data & back-office desk Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately. For example Records entered and checkedDuplicates goneFiles where they should be 12 services
- After-hours & weekend desk Evenings, weekends and holidays answered by a person, with escalation trees for what cannot wait. For example Evenings and weekends coveredEscalations pagedMorning handover note See the desk
- Dispatch desk Jobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets. For example Jobs assigned in minutesETAs confirmed by textNo-shows chased See the desk
- Clinic & dental front desk Scheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network. For example Recalls bookedEligibility checked before the visitNo-shows reduced See the desk
- 24/7 support pod Follow-the-sun coverage from a pod of agents and a lead, without hiring three shifts. For example Every hour coveredOne queue, one voiceShift handovers logged See the desk
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Not sure which desk is yours?
Tell us what is overloaded this week and we map it to a desk, the hours and a named assistant.
Get a staffing plan
Coverage
What hours do we staff in Canada?
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
Canada rules
- Canada
- PIPEDA and Quebec Law 25, CASL express consent for every commercial message, CRTC rules and National DNCL subscription.
Outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Plain-language detail on the compliance page. Certifications are listed only when held.
Which services do we run for Canadian businesses?
The fifteen most-requested services, each written with Canada vocabulary, hours, rules and published benchmarks.
- Virtual assistant services Canada, in local hoursA named assistant handling admin, documents, scheduling and data, working your business hours with a backup. Ask about cover in Canada business hours.
- Executive assistant services Canada, in local hoursDedicated remote executive assistants who run your inbox, calendar, travel, meeting prep and follow-ups. Ask about cover in Canada business hours.
- Virtual receptionist services Canada, in local hoursLive receptionists answer in your name, greet, route, take messages and book appointments during your hours or 24/7. Ask about Canada business hours.
- Phone answering service for small business Canada, in local hoursEmployed receptionists run our phone answering service for small business teams in Canada, answering in local hours and passing calls. Ask about cover.
- Appointment scheduling service Canada, in local hoursThis appointment scheduling service for Canada businesses confirms bookings, sends reminders and reschedules inside your own calendar. Request the details.
- Customer support outsourcing Canada, in local hoursCanadian brands use our customer support outsourcing for L1 and L2 tickets, escalation paths and weekly QA scorecards. Start a conversation with our team.
- Live chat outsourcing Canada, in local hoursWebsite and app live chat by trained agents with proactive chat and hand-offs, for Canada businesses, in local hours. Ask about Canada business hours.
- Appointment setting services Canada, in local hoursOutbound appointment setting by phone and email with DNC scrubbing and consent logs, for Canada businesses, in local hours. Ask about cover in Canada.
- Data entry services Canada, in local hoursTeams in Canada use our data entry services for invoices, forms, CRM updates and spreadsheets, with every batch reviewed before hand back. Send a sample.
- Email management virtual assistant Canada, in local hoursAssistants who triage, label, draft, follow up and keep your inbox at zero on a routine you approve, for Canada businesses. Ask about cover in Canada.
- Social media virtual assistant Canada, in local hoursA social media virtual assistant in Canada plans the calendar, schedules posts, answers comments and reports on what performed. Book an introduction call.
- After hours answering service Canada, in local hoursEvenings and weekends covered by an after hours answering service for Canada businesses, with live answering and escalation rules you set. Talk to us.
- CRM virtual assistant Canada, in local hoursData hygiene, pipeline updates, sequences and automation in HubSpot, Salesforce, Zoho, Pipedrive or GoHighLevel. Ask about cover in Canada business hours.
- Ecommerce customer service outsourcing Canada, in local hoursE-commerce support for WISMO, returns, exchanges and refunds inside Gorgias, Zendesk or Shopify Inbox, for Canada businesses. Ask about cover in Canada.
- Bookkeeping virtual assistant Canada, in local hoursAdd a bookkeeping virtual assistant in Canada, delivered with our LedgerBPO team, to handle receipts, ledgers and monthly reconciliation. Speak with us.
Frequently asked questions
Do you cover Canadian time zones?
Yes. The US Eastern shift covers Ontario, Quebec and the Atlantic provinces in their business hours, and the Pacific shift covers British Columbia; Alberta and the Prairies fall between them. The coverage clock on this page shows what is staffed right now in your zone.
Can the assistant answer in French?
Bilingual French and English answering is available on request and confirmed at the match stage rather than promised on a web page. Tell us on the staffing plan form and we say plainly whether we can staff it for your hours.
How do you handle CASL?
Every commercial electronic message needs express or implied consent under CASL, so campaigns run only from lists with recorded consent, with identification and unsubscribe in every message. Outbound calls follow the CRTC Unsolicited Telecommunications Rules and the National DNCL, with lawful consent and do-not-call scrubbing.
What about PIPEDA and Quebec Law 25?
A data processing agreement covers PIPEDA obligations and, for Quebec clients, Law 25 requirements including the person in charge of protecting personal information and cross-border assessment notes. The security page lists the controls.
How do Canadian rates compare?
Canada-based virtual assistants publish C$25 to C$60 an hour, Toronto and Vancouver executive assistants up to C$75, and managed offshore plans US$699 to US$899 a month (Virtual Gurus, VantaStaff, 2026). We do not publish a rate card. Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data