Virtual receptionist services Canada, in local hours

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For a reference point, Canada-based virtual assistants and receptionists charge C$25 to C$60 an hour, Toronto and Vancouver executive assistants reach C$75, and most Canadian SMBs buying managed offshore staff pay US$699 to US$899 a month (Virtual Gurus, VantaStaff, Wing and 2026 roundups). AssistBPO quotes in CAD for a named receptionist on a shift, backup included, rather than a per-minute plan that climbs in a busy month.

No. Receptionists are employees of the group working from our offices in Vancouver, Washington, in the United States, and a second office in Pakistan, on Eastern and Pacific shifts that match your day. They are trained on Canadian postal codes, area codes, provinces and the way a caller from a clinic or a law office expects to be greeted. We do not claim a Canadian office and we never use freelancers. If your callers must reach someone physically in Canada, we will say so on the first call.

A bilingual French and English receptionist is available on request. Tell us whether you need a bilingual greeting for Quebec and Ottawa callers, full French call handling, or French messages only, and we match accordingly. Where an English-speaking receptionist takes a French call, the script includes a courteous French holding line and a promise of a callback from a French speaker on your team within the window you set. The QA scorecard reviews French calls with the same rigour as English ones.

Yes, and clinics are among the busiest Canadian users of the desk. The receptionist books, confirms and reschedules inside your practice management system, sends reminders by the channel the patient chose, manages the waitlist and takes messages for clinicians. Training covers PHIPA, PIPA and the health privacy act for your province: minimum information, no diagnoses on the phone, and a written rule for anything that sounds urgent. Access is limited to scheduling roles, and no health records leave your system.

Yes. You set a forward on your existing local, 1-800 or 1-888 number, either for every call or after a set number of rings, and calls arrive on the line your receptionist answers. VoIP systems such as RingCentral, Dialpad and Aircall route natively; landlines from Bell, Telus or Rogers forward with a short code. Your number, caller ID and billing stay with your carrier, and when the arrangement changes you remove the forward. Nothing is ported.

Calls can go to voicemail with a summary the next morning, to our after-hours desk with the escalation rules you set, or to an on-call cell for emergencies. Property managers in winter, home service companies and clinics with on-call clinicians usually add the after-hours desk for evenings, weekends and statutory holidays, which differ by province and are planned into the rota. The day and night desks share one greeting, one message channel and one log, so the morning starts with the night already sorted.