Assistants who work in Dentrix

Mornings are schedule first: confirm tomorrow, fill today's holes from the ASAP list, check that every patient arriving in the next two days has verified benefits. Late morning is recall, working Continuing Care by due month with calls and texts. Afternoons carry insurance: claims out, rejections worked, aged claims chased, payments posted as your office manager directs. Then the unscheduled treatment list, calling patients who said yes to a crown and never booked. The end-of-day report shows appointments booked, recall reached, claims submitted and balances collected.

We train every dental assistant on Dentrix before they touch a live database: the Appointment Book, Continuing Care, Family File, Ledger, Treatment Planner, insurance and the standard reports. That training is internal to AssistBPO. We do not claim Henry Schein One vendor certification for our staff, and AssistBPO holds no Dentrix partner, reseller or affiliate status. On privacy, no vendor or government body certifies a company as HIPAA compliant, so we do not claim it. What we provide is HIPAA-trained staff, a signed BAA and minimum-necessary access.

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated dental admin is priced per person for a monthly block of hours in your time zone, not per call or per claim, so a heavy recall push does not change the bill. Your Dentrix license and support contract stay with the practice and are billed by the vendor directly. Single-location practices often start with part-time hours on recall and insurance, then extend once the schedule starts filling.

We sign a business associate agreement before access is granted. Assistants complete HIPAA training at onboarding and annually, and work from managed company devices with disk encryption, two-factor authentication, locked screens and no local storage of patient information. Access follows the minimum-necessary principle: the modules they need for the tasks you assign, nothing else. Background checks are run before hire, confidentiality agreements are signed, and access is revoked the day an engagement or a person changes. Any suspected incident is reported to you promptly under the BAA terms.

Through whatever secure remote path your IT already uses, most often a remote desktop session or a terminal server login into your practice network, controlled by you. We do not copy the database, install anything on your server or take patient information onto our systems. Your IT provider creates a named Windows and Dentrix user for the assistant with the permissions you choose, and can restrict hours and locations. Sessions are logged on your side, so the practice keeps its own audit trail of who did what.

Yes, if you want that. Balance calls are made politely, from your scripts, offering the payment options you have approved and nothing improvised. Patients who dispute a balance or ask about treatment decisions are routed to your office manager or the doctor. We are not a collection agency and we do not work third-party collection accounts. Outbound reminder, recall and balance calls all run with lawful consent and do-not-call scrubbing, and contact preferences recorded in the patient record are respected.