Compliant outbound that sounds like your team

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, 2026 cost guides put managed remote sales support at $7 to $15 an hour, while Indeed lists the average US virtual assistant at $27.15 an hour and a loaded in-house hire runs $4,700 to $9,100 a month (Wishup, Cherry Assistant). AssistBPO prices per named caller for a block of hours, with the team lead, QA and reporting included.

Yes, for business-to-business calls done properly, and that is the only kind we run. Every list is scrubbed against the relevant registers: the US National Do Not Call Registry with TCPA consent rules and 8am to 9pm local calling hours, TPS and CTPS in the UK under PECR, the National DNCL in Canada under CRTC rules, and the Australian Do Not Call Register under ACMA. We do not robocall, we do not autodial cell phones without consent and we do not do third-party debt collection.

Only with lawful consent: your own customers, people who asked for contact or consented leads with the consent recorded. We do not run consumer campaigns from purchased lists. Most of our outbound work is business-to-business, where the rules allow contact with appropriate screening and the conversations are with people whose job includes buying what you sell.

We write it together in onboarding: a 20-second opener, two or three qualifying questions, the answers to the objections you hear most and clear outcomes such as meeting, callback, nurture, not interested or do not call. The caller records practice calls for your sign-off. After that the script changes weekly based on what the objection log says, and every change is noted so you can see what moved the numbers.

Honest answer: it depends on the list, the offer and the market, which is why we report conversations and meetings by list rather than promising a rate. In the first two weeks the caller is learning the objections and the script is being tuned. By week four you see a steady weekly pattern, and the weekly review tells you whether the segment is worth continuing, adjusting or replacing.

Yes. If a rep is available, the caller does a warm transfer with a whispered introduction so the prospect does not repeat themselves. If nobody is free, the caller books a callback or a meeting in the rep's calendar with notes. Transfer windows and rep availability are set in your calendar or dialer so the caller always knows who can take a call.

The caller thanks them, confirms it and logs a do-not-call flag on the record before the next dial. The flag suppresses the contact across every list and campaign you run with us, and the daily report lists how many such requests were made. Honoring these requests quickly is both the law in all four markets and the fastest way to keep your company name out of complaints.

Appointment setting is a narrower service: the goal is a booked meeting and the list is usually warmer. Outbound calling covers the whole first conversation with people who have not heard from you: introducing the offer, qualifying interest, gathering market feedback, and only then booking a meeting or a callback. Many clients start with an outbound campaign to find the segments that respond, then move the warm ones to appointment setting.

Five things: the target list or the profile to build one against, the offer in plain words, access to your CRM and dialer or permission to provision a number, the calling windows you want in each market, and your reps' availability for warm transfers. From there we write the script and the objection guide with you, scrub the list against the registers and record practice calls for your sign-off. The team lead signs off on compliance before the first live dial, usually in week two.

Yours, wherever possible. On the phone side that is usually Dialpad, Aircall, RingCentral, Zoom Phone or a number provisioned on Twilio; on the record side HubSpot, Salesforce, Pipedrive, Zoho CRM or GoHighLevel. The caller works from a seat you create, so every dial, outcome, recording and do-not-call flag lands in your system and stays there when the campaign ends. Nothing is exported and nothing is kept locally, which also means the consent log is yours to audit without asking us for a copy.

Yes. A campaign block runs four to twelve weeks, which is long enough for the script to settle and for the objection log to tell you something about the segment. Continuous work is the 160-hour desk, or an 80-hour caller taking one campaign at a time, and a pod of three to eight callers with a team lead covers a multi-market push. The engagement stays month to month with thirty days notice either way, so a market test does not quietly become a standing cost.

You find out in the first week, because conversation rate is reported by list rather than as one total. Dials with no connects is usually bad data. Connects with no interest is usually the wrong segment or the wrong offer, and the objection log will say which. The fix is to swap the segment and keep the caller, who by then knows the script and the answers to the objections. Anyone who asked not to be called stays suppressed across every list you run with us, whatever changes around them.