No lead goes cold

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For context, 2026 cost guides put managed remote sales support at $7 to $15 an hour and $640 to $2,400 a month full time, with part-time 20-hour arrangements at $350 to $1,300 a month (Wishup, Zedtreeo, VantaStaff). AssistBPO prices per named assistant for a block of hours rather than per touch, so nobody is rewarded for padding a cadence.

Whatever the cadence you approve says, and it varies by lead type. A hot inbound inquiry might get five touches across seven days. An aged list might get three touches across three weeks before moving to nurture. Persistent-misuse rules in the UK and calling-frequency limits in other markets cap repeat attempts, and the assistant stops immediately on an opt-out. Every stop reason is recorded on the record.

Yes, where consent allows it. SMS goes only to numbers with express consent, with your identity and an opt-out in the message, under TCPA in the US, PECR in the UK, CASL in Canada and the Spam Act in Australia. Numbers are scrubbed against do-not-call registers and your suppression list before the first message. If consent is missing, the cadence drops the SMS step rather than sending anyway.

Appointment setting works a prospect list that has never spoken to you. Sales follow-up works people who already raised a hand: an inquiry, a quote, a demo that did not close, a renewal coming up. The consent position is usually stronger, the conversation starts warmer and the measure is decisions reached rather than meetings booked from scratch. Many clients run both desks side by side.

The assistant introduces themselves with your company name, works from a script and objection guide you approved and is matched for accent and pace to your customer base during the 72-hour match. Every assistant passes a phone and English assessment before joining a client desk, and the team lead scores a sample of recordings monthly on script adherence, compliance and tone.

It depends on what you sold. For a booked meeting, the assistant puts it in the rep's calendar with notes on who, why now and what to bring, then sends a confirmation and a reminder. For a job or an order, the booking goes into your system and the handover note goes to the team who deliver it. Either way, the deal record moves stage the same day.

Yes, as a campaign block, with the consent position checked first. Records with no lawful basis for contact are excluded rather than dialed, and everything else is scrubbed against do-not-call registers and your suppression list. Aged lists usually get a shorter cadence with a clear reason for the call. The report shows contacted, reached, revived and permanently closed, so you know what the list was actually worth.

Frequency caps per contact across all channels, one owner per record so two people never chase the same person, an immediate stop on any opt-out, permitted calling hours enforced per market in the dialer, and a suppression list applied before every campaign. Complaints go straight to the team lead and onto the weekly review. Follow-up should feel attentive, and the cadence is edited when the replies say otherwise.

Discovery to a named proposal is 72 hours. Cadence design, script sign-off, consent rules and dialer setup take the first week, with practice calls scored by the team lead. Live follow-up starts in week two and the first decisions usually land within days, because most of the backlog is people waiting to be asked. A steady rate settles by week four after two weekly reviews.