Virtual assistants for hospitality, restaurants & travel

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, published US human answering plans start around $235 a month for 50 minutes and reach $1,095 for 500 minutes, with per-minute overage (OnceHub, NextPhone and AIRA pricing roundups, September 2026). A dedicated reservations receptionist is priced per person for a block of hours, so a busy December does not change the bill, and a shared desk can cover service-hour overflow only.

Yes, through your own login and under your booking rules. Our hospitality receptionists have booked in OpenTable, Resy, SevenRooms, Tock, Cloudbeds and Opera-style property systems. During onboarding your team lead records your floor plan, turn times, party-size limits, deposit rules and the notes the kitchen needs, and the receptionist runs the first week with a second check on every large-party booking. You approve any change to availability before it is loaded.

Yes, inside the extranets so the booking record stays complete. The messaging agent answers guest questions, processes modification and cancellation requests to your policy, confirms special requests, and flags anything about rates, overbooking or a dispute to your revenue manager or GM. Rate and availability changes are loaded only after you approve them in writing. Response times are reported weekly because both platforms show guests how quickly a property replies.

Only in your own systems. Large-party deposits, room holds and event deposits are collected through the payment link or card capture in your reservation platform, PMS or POS, and the assistant confirms receipt from the record. Nobody at our desk takes a card number by phone or writes one down, which keeps you inside PCI DSS and keeps card data out of email and chat. If a guest insists on giving a card by phone, the desk sends the link instead.

Yes. Inquiries are answered with availability from your calendar, the proposal goes out from your template, the assistant drafts the BEO or group contract for your approval, chases signatures and deposits, updates rooming lists and headcounts, and passes dietary requirements to the kitchen. Pricing above your published packages, menu changes and anything contractual stay with your events manager; the assistant handles the follow-through so nothing waits on a busy Saturday.

Your hours. Restaurants usually want the desk from late morning through the end of dinner service and all weekend; hotels want the day shift with the after-hours desk taking the night line; travel agencies want business hours plus an emergency line for clients abroad. Coverage is set per desk, and the after-hours desk leaves a morning handover with every call and booking. Bilingual coverage is available on request.

Every Google, TripAdvisor and Yelp review gets a reply within one business day in the voice and sign-off you approve. Positive reviews are thanked specifically; critical ones are acknowledged, moved to a private channel and flagged to the GM with the reservation history before the reply is posted. Nobody is offered a discount for a review and no review is written by us, in line with the FTC rule and each platform's policies.

Employees of the group, background-checked, under NDA, on managed devices with MFA. You are not co-employing anyone and there is no freelancer to chase on a Saturday night. If your receptionist is out, the trained backup who already knows your floor plan and policies steps in, and the team lead remains your single point of contact for the weekly review and the monthly QA scorecard of recorded calls and messages.