Data entry services for hospitality, restaurants & travel

AssistBPO's data entry services for hospitality, restaurant and travel businesses cover the records that keep rooms, tables and trips accurate. Rooming lists and group blocks entered in the PMS, rates and availability loaded in the Booking.com and Expedia extranets from your approved rate sheet, menu and price changes entered in the POS and online ordering, gift cards reconciled against sales, guest profiles cleaned and merged, and travel bookings entered with passenger names exactly as they appear on travel documents.

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This page Hospitality, restaurants & travel Data entry services

How does data entry work for hospitality?

Your data entry assistant works from your source documents in your hours and enters them with a second check on every batch. Rooming list entry means each name, arrival, departure, room type and special request typed from the group's spreadsheet and matched to the block. Rate loading means the seasonal rate sheet applied across room types and channels with restrictions, and a screenshot check afterwards. Menu entry means every item, modifier and price updated in the POS and the online ordering menu on the same day. Each batch closes with a count entered, a count checked and an exceptions list, and the assistant is an employee with a backup and a team lead.

What tasks does data entry cover for hospitality, restaurant and travel businesses?

  • Enter rooming lists and group blocks in the PMS with room types and special requests
  • Load approved rates, availability and restrictions in the Booking.com and Expedia extranets
  • Update menu items, modifiers and prices in the POS and online ordering the same day
  • Reconcile gift card sales and redemptions against the POS weekly
  • Enter travel bookings with passenger names exactly as on travel documents
  • Clean and merge guest profiles with preferences and stay history preserved
  • Enter vendor invoices into your accounting inbox with cost codes
  • Close each batch with counts entered, checked and exceptions listed

The KPI that matters here

Error rate per 100 records on the second check and rooming lists entered before the block cutoff. Both are on the monthly QA scorecard.

What rules does data entry follow for hospitality?

  1. Guest texts and emails under TCPA and CAN-SPAM. Reservation confirmations, reminders and in-stay messages are transactional and go to the number or email the guest gave when booking. Marketing texts and emails, such as a holiday menu or a returning-guest offer, go only to guests who opted in, inside 8am to 9pm local time for texts, with an unsubscribe on every email, under the TCPA enforced by the FCC and CAN-SPAM enforced by the FTC.
  2. Deposits and card holds under PCI DSS. Large-party deposits, room holds and event deposits are collected only through the payment link or card capture in your reservation platform, PMS or POS. The assistant never takes a card number by phone, writes one down or stores one in a note, in line with PCI DSS.
  3. Service animals and allergen questions. Under the ADA, enforced by the US Department of Justice, a service animal is admitted and the desk asks only the two permitted questions. Allergen and dietary questions are passed to the kitchen in the guest's exact words and never answered from memory, because state health codes based on the FDA Food Code hold the operator responsible.
  4. Review replies under the FTC rule. No review is bought, incentivized or written by us, following the FTC's Consumer Reviews and Testimonials Rule. Replies never confirm that a named person stayed or dined, never quote a reservation detail, and move disputes to a private channel.

Hospitality software we work in

Also in use

  • OpenTable
  • Resy
  • Toast
  • Cloudbeds
  • Booking.com
  • Expedia

See all 80 tools we work in

More for hospitality, restaurant and travel businesses

Other services for hospitality

Data entry in other industries

Frequently asked questions

How accurate is the entry for rooming lists and travel bookings?

Every batch is entered by the named assistant and checked by the backup or team lead against the source before it is marked done. For rooming lists, a confirmation list goes back to the group contact so errors surface before arrival. For travel bookings, passenger names are typed exactly as on the travel document and checked character by character, because an airline will not board a misspelled name. Error rates appear on the monthly QA scorecard.

Can you load rates and availability on the OTAs?

Yes, from a rate sheet you have approved in writing. The assistant applies the rates, restrictions and availability across room types and channels in the Booking.com and Expedia extranets or through your channel manager, takes a screenshot of each channel afterwards, and sends you the check. Rate decisions, promotions and parity questions stay with your revenue manager; we make sure what you decided is what the guest sees.

Do you work from paper or photos?

Yes. Photograph or scan handwritten reservation books, comment cards, guest registration cards and delivery slips and send them over. The assistant types each into the right system, marks illegible entries for you to confirm, and never enters a card number from a paper form; those are destroyed or stored to your policy. Guest consent boxes on registration cards are respected so marketing flags are set correctly.

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