Delegating customer service without losing customers: a 30-day plan
How to outsource customer service in 30 days: a week-by-week plan with gates, macros, escalation rules and the four numbers that tell you it is working.
General Manager
Issabela Masters
Issabela Masters is General Manager at SS Support Network LLC, the company behind AssistBPO. She runs the desks day to day: assigning the named assistant, backup and team lead to each client, running the hiring pipeline described on the How we hire page, and scoring the monthly QA sample.
Who is Issabela?
Issabela Masters is General Manager for AssistBPO. She reviews service, role and industry pages for accuracy before publication.
What does Issabela review on this site?
Service, role, industry and software pages, plus every case study before it goes live. Reviewed pages carry a "Reviewed by" line with the date. See the editorial policy.
What has Issabela written or reviewed?
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