Delegating customer service without losing customers: a 30-day plan
How to outsource customer service in 30 days: a week-by-week plan with gates, macros, escalation rules and the four numbers that tell you it is working.
Founder & CEO
Shahzaib Shah
Shahzaib Shah is Founder & CEO at SS Support Network LLC, the company behind AssistBPO. He built the company from a live-phones healthcare back-office team into a multi-brand outsourcing group serving clients in the United States, United Kingdom, Canada and Australia, and still sets the operating standards every client desk runs on: a named person, a trained backup and a team lead who reports to the client.
Who is Shahzaib?
Shahzaib Shah founded SS Support Network LLC in 2020 and leads its four brands: the healthcare BPO, TransportBPO, LedgerBPO and AssistBPO.
What is Shahzaib's role on this site?
The company pages: about, security, compliance and the engagement models. Reviewed pages carry a "Reviewed by" line with the date. See the editorial policy.
What has Shahzaib written or reviewed?
Dental front desk outsourcing: recalls, eligibility and scheduling done remotely
How dental front desk outsourcing works inside Dentrix and Open Dental: recall lists, eligibility checks, no-show reduction, a week on the desk and KPIs.
Executive assistant vs virtual assistant vs online business manager
Executive assistant vs virtual assistant vs online business manager: scope, seniority, hours and published 2026 rates, with sources and a decision guide.
How to onboard a virtual assistant in 72 hours (checklist)
A day-by-day virtual assistant onboarding checklist: access before day one, a written brief by hour 24, real work by hour 48 and a report by hour 72.
How to write a phone script your receptionist can actually use (10 industry templates)
A receptionist phone script template with a six-block structure, plus 10 short industry scripts for dental, legal, HVAC, real estate, salon and more.
Human virtual assistant vs AI assistant: what each does well in 2026
A balanced look at human vs AI assistants in 2026: where AI wins on drafting, summaries and overnight overflow, where a person wins, and how to run both.
Ask an AI assistant to summarize this page
Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Get a staffing plan Book a 20-minute call
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data