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How dental front desk outsourcing works inside Dentrix and Open Dental: recall lists, eligibility checks, no-show reduction, a week on the desk and KPIs.
Chief Operating Officer
Nimra Khalid
Nimra Khalid is Chief Operating Officer at SS Support Network LLC, the company behind AssistBPO. She owns the AssistBPO operating model: the 72-hour match, the named assistant plus backup plus team lead desk, the daily rhythm with its end-of-day report, the weekly review and the monthly QA scorecard for calls and tickets.
Who is Nimra?
Nimra Khalid is Chief Operating Officer at SS Support Network LLC, overseeing delivery teams across the US, UK, Canada and Australia. She reviews client-facing guidance on this site before it is published.
What does Nimra review on this site?
Home page, how it works, pricing, the compare pages, glossary entries, research reports and every guide in the resources library. Reviewed pages carry a "Reviewed by" line with the date. See the editorial policy.
What has Nimra written or reviewed?
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