Virtual assistant services Vancouver, in local hours
AssistBPO's virtual assistant services Vancouver real estate teams, tech companies and property managers use to keep leads answered and calendars organized on Pacific Time. An employed assistant working 8am to 6pm PT, with a trained backup and a team lead.
- CAD
- Remote team, no local office
One named person learns your listings, your product or your buildings, and we have no office in Vancouver.
What do Vancouver businesses use a virtual assistant for?
Vancouver runs on Pacific Time, three hours behind Toronto and in step with Seattle and San Francisco. Our Pacific shift covers 8am to 6pm PT, the Eastern shift already answers eastern callers from 5am PT, and the after-hours desk continues into the evening. The city's business mix is dominated by real estate and development, a large technology sector from Gastown to Burnaby, film and television production, port and trade logistics, tourism, and the head offices of forestry and mining companies. Around them sit strata and rental property managers, mortgage brokers, clinics and professional services. Buyers in Vancouver ask for a real estate assistant who can coordinate showings and keep kvCORE or Follow Up Boss current, a virtual assistant for founders, customer service agents for SaaS and e-commerce, a property management assistant for tenant calls and contractor dispatch, a mortgage assistant for document chasing, and a bookkeeping assistant. Many also sell into Washington and California and want one desk covering both sides of the border. Assistants learn BC vocabulary, from strata to MSP, before the first live call.
Which hours does a virtual assistant in Vancouver cover?
AssistBPO staffs Vancouver hours from the group's offices. There is no local office here.
right now in Vancouver
Pacific Time
- Vancouver business day, 8am to 6pm PT
Your assistant works the Pacific shift on Vancouver's clock, the same window our US West Coast clients use, so the desk is live through the whole local workday.
- Eastern callers from 5am PT
If lenders, suppliers or customers in Toronto ring before your office opens, the Eastern shift already has the line answered in your name.
- After 6pm PT
The after-hours desk picks up in the evening, logs the call, books urgent showings or repairs on your rules and texts whoever is on call.
Coverage
Staffed now, in Vancouver time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in Vancouver?
AssistBPO makes outbound calls, texts and emails in Vancouver only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
CASL and the CRTC
Marketing email and SMS require consent under Canada's Anti-Spam Legislation, with identification and unsubscribe. We keep consent per contact and send only with lawful consent and do-not-call scrubbing. Outbound calls follow the CRTC's Unsolicited Telecommunications Rules and the National Do Not Call List.
BC PIPA
British Columbia's Personal Information Protection Act governs private-sector businesses in Vancouver. We process data under a written agreement, restrict access to what the task needs, enforce MFA and play a notice on recorded lines.
Cross-border calling
When you sell into the United States, outbound calls to US numbers follow TCPA rules while Canadian numbers follow CRTC rules. Both lists are scrubbed and both consent records kept, with your 604 or 778 caller ID shown.
Not legal advice; see the compliance page.
Which industries do we serve in Vancouver?
AssistBPO staffs desks across 6 sectors of the Vancouver economy, and each one asks a desk to do something different.
Real estate agents and teams
West Side, Burnaby and North Shore teams want leads answered fast, showings coordinated and the CRM kept clean.
Property management
Strata and rental managers need tenant calls answered, contractors dispatched and maintenance logged the same hour.
SaaS and start-ups
Gastown and Yaletown founders hand over support queues, investor scheduling and inbox triage to stay in product.
Mortgage brokers
Brokers use assistants for document chasing, lender portal updates and condition follow-ups through busy months.
Construction
Builders and developers hand us subcontractor paperwork, permit follow-ups and supplier calls while crews are on site.
Hospitality and tourism
Hotels and tour operators want bookings answered in cruise season and reviews handled year-round.
Tools Vancouver businesses ask us to work in
Services for Vancouver
- Virtual assistant services Canada, in local hours
- Virtual receptionist services Canada, in local hours
- Phone answering service for small business Canada, in local hours
- Appointment scheduling service Canada, in local hours
- Customer support outsourcing Canada, in local hours
- Email management virtual assistant Canada, in local hours
- Appointment setting services Canada, in local hours
- Data entry services Canada, in local hours
- After hours answering service Canada, in local hours
Frequently asked questions
Do you have an office in Vancouver?
Not in Vancouver, British Columbia. Our parent company, SS Support Network LLC, is registered in Vancouver, Washington, across the border, and runs a second office in Pakistan; the two Vancouvers cause confusion, so we say it plainly. Your assistant works Vancouver BC hours from the group's offices, answers on a 604 or 778 number and is an employed member of our staff with a backup and a team lead.
How much does a virtual assistant cost in Vancouver?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Vancouver support staff are expensive: local VAs bill C$25 to C$60 an hour and executive assistants reach C$75 (Report sources, 2026). Your plan shows one monthly figure for the hours, desks and evening cover you choose, with the backup and team lead included, so the comparison with a local hire is direct.
Can a property management assistant handle tenant calls for a strata portfolio?
Yes. The assistant answers tenant and owner calls in your company's name, logs maintenance requests in Buildium or your system, dispatches contractors on your rules, chases quotes and keeps the shared inbox clear. Emergencies after hours go to the after-hours desk, which follows the same escalation list. The end-of-day report shows requests logged, contractors booked and anything waiting on a manager.
Can one assistant cover Vancouver and Seattle customers?
Yes, and it is common. Both cities share Pacific Time, so the same desk answers calls and emails from either side of the border. The assistant learns both price lists, address formats and tax treatments, and outbound contact follows TCPA for US numbers and CRTC rules for Canadian ones, always with lawful consent and do-not-call scrubbing. One person, one shift, both markets.
How do you protect client data under BC law?
BC's Personal Information Protection Act sets the baseline, and our written agreement reflects it. Assistants use managed devices with MFA, work inside your systems rather than exporting anything, sign an NDA specific to your business and store nothing locally. Recorded calls carry a notice. Access is reviewed at the weekly review and removed the day an engagement ends, and any access request from an individual goes to you the same day.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data