Virtual assistant services Canada, in local hours

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For context, Canada-based virtual assistants charge C$25 to C$60 an hour, executive assistants in Toronto and Vancouver reach C$75, and most Canadian small businesses buying managed offshore assistants pay US$699 to US$899 a month (Virtual Gurus, VantaStaff, Wing and 2026 roundups). AssistBPO quotes in CAD for a named assistant for a block of hours, with the backup and team lead included, so the figure sits next to a local hire without currency maths.

No. Our assistants are employed by SS Support Network LLC and work from the group's offices in Vancouver, Washington, in the United States, and a second office in Pakistan, on shifts that match Canadian hours. Your assistant is online through your Eastern or Pacific day, uses Canadian spelling and formats, and is managed by a team lead who reports to you. Nobody is a freelancer and nobody is co-employed by you. If your policy requires staff resident in Canada, tell us on the first call.

A bilingual assistant is available on request. Tell us on the discovery call whether you need French for written replies, phone calls or both, and whether the audience is Quebec consumers, federal clients or Acadian communities in the Maritimes, because the register differs. Where a French-speaking assistant is not immediately available, the English-speaking assistant flags French correspondence to you rather than sending machine translations under your name. Quebec's Charter of the French Language rules for customer-facing material are respected.

The one that matches your province. Businesses in Ontario, Quebec and Atlantic Canada are staffed on the Eastern shift, 8am to 8pm ET, which also covers Winnipeg's morning. BC, Alberta and Saskatchewan clients are staffed on the Pacific shift so the assistant is at work when Vancouver opens, not finishing as Calgary starts. Companies with offices at both ends can split hours across the two shifts under the same team lead. Newfoundland's half-hour offset is handled inside the Eastern shift.

As a documented cross-border transfer. PIPEDA allows personal information to be processed outside Canada provided you remain accountable and use contractual protections, so we sign a processing agreement, list the systems the assistant accesses, and apply MFA, managed devices and least-privilege access. Your privacy policy should say that service providers outside Canada may process information, and we give you the wording. For Quebec customers, Law 25 requires a privacy impact assessment first; we supply the inputs.

Only with consent on record. CASL is the strictest anti-spam law in the four markets we serve: a commercial electronic message needs express consent, or implied consent from an existing business relationship that expires after two years, plus your identity and a working unsubscribe honoured within ten business days. The assistant checks the consent field before enrolling any contact, keeps proof of consent, and never uploads a purchased list. Routine replies to customers and suppliers are not commercial messages and go out as normal.