Virtual assistant services Montreal, in local hours
AssistBPO's virtual assistant services Montreal companies use for reception, scheduling and customer support on Eastern Time, with French answering available on request. An employed assistant working 8am to 8pm ET, backed by a second assistant and a team lead.
- CAD
- Remote team, no local office
AI start-ups, aerospace suppliers and Plateau agencies get one named person, and we have no office in Montreal.
What do Montreal businesses use a virtual assistant for?
Montreal is a bilingual city with a working day that starts around 8am and runs to 5pm, then continues in restaurants, clinics and real estate offices into the evening. Our Eastern shift covers 8am to 8pm ET and the after-hours desk follows. The city's economy mixes an artificial intelligence and software cluster around Mile End and the university district, video game studios, aerospace and advanced manufacturing on the West Island and in Laval, financial services and insurance downtown, a large e-commerce and fashion sector, and a health and research network anchored by the hospitals. Language is the first question in every brief. Bilingual answering is available on request and confirmed at the discovery call; standard assistants work in English with Canadian spelling. Beyond that, Montreal buyers ask for a bilingual virtual assistant for calendars and inbox triage, help desk agents for software companies, customer service agents for e-commerce brands, order admin for manufacturers, a medical office assistant for clinics, and a bookkeeping assistant. Law 25 comes up early, and we answer it in writing.
Which hours does a virtual assistant in Montreal cover?
AssistBPO staffs Montreal hours from the group's offices. There is no local office here.
right now in Montreal
Eastern Time
- Montreal business day, 8am to 8pm ET
Your assistant works the Eastern shift on Montreal's clock, covering the office day and the evening hours when clinics and shops still take calls.
- After-hours desk
From 8pm ET the after-hours desk logs calls, books urgent appointments on your rules and texts the on-call person, with a French greeting where bilingual cover is confirmed.
- Second office in Pakistan
Assistants work from the group's offices, 9 to 10 hours ahead of Montreal, so the Eastern shift is an evening rota for them, chosen by the people who staff it.
Coverage
Staffed now, in Montreal time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in Montreal?
AssistBPO makes outbound calls, texts and emails in Montreal only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
Law 25 and the CAI
Before a Montreal firm sends personal information to an assistant outside Quebec, Law 25 asks for a privacy impact assessment and a contract that keeps Quebec-level protection in place. We hand you the assessment inputs, sign that contract and keep every login limited to the task. The Commission d'accès à l'information is the regulator.
CASL and the National DNCL
Promotional emails and texts go only to contacts who consented under CASL, carry your identification and an unsubscribe, and are logged. Sales calls follow the CRTC's rules with National DNCL scrubbing, permitted hours and your 514 or 438 caller ID, always with lawful consent and do-not-call scrubbing.
French-language service
Montreal consumers can insist on service in French under the Charter of the French Language. When bilingual answering is confirmed at the discovery call, the greeting, voicemail, email templates and hold messages are written in French and English and signed off by you before go-live.
Not legal advice; see the compliance page.
Which industries do we serve in Montreal?
AssistBPO staffs desks across 6 sectors of the Montreal economy, and each one asks a desk to do something different.
SaaS, AI and gaming studios
Mile End and downtown studios hand over support queues, onboarding calls and investor scheduling so teams stay on the product.
Aerospace and manufacturing suppliers
West Island and Laval suppliers use assistants for order acknowledgements, supplier chasing and ERP data entry.
E-commerce and fashion brands
Online brands add support agents for order queries and returns, with French replies where bilingual cover is confirmed.
Marketing agencies
Plateau and Old Montreal agencies add a project coordinator for status reports, vendor chasing and client calendars.
Medical practices
Clinics add a medical office assistant for appointment confirmations, referral follow-ups and RAMQ-related admin.
Accounting firms
Practices hand us client onboarding paperwork, deadline reminders and phone cover through tax season.
Tools Montreal businesses ask us to work in
Services for Montreal
- Virtual assistant services Canada, in local hours
- Virtual receptionist services Canada, in local hours
- Phone answering service for small business Canada, in local hours
- Appointment scheduling service Canada, in local hours
- Customer support outsourcing Canada, in local hours
- Email management virtual assistant Canada, in local hours
- Appointment setting services Canada, in local hours
- Data entry services Canada, in local hours
- After hours answering service Canada, in local hours
Frequently asked questions
Do you have an office in Montreal?
No. AssistBPO has no office in Montreal or anywhere in Quebec. We are part of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant works Montreal hours from the group's offices, answers on a 514 or 438 number and is employed and managed by us with a trained backup and a team lead. Onboarding and the weekly review take place over Teams or Meet.
Can your assistant answer in French?
French answering is available on request. We confirm it at the discovery call rather than promising it here, because it is a staffing decision and the Charter of the French Language makes it a legal one for consumer-facing businesses. Where French is confirmed, the assistant opens with a bilingual greeting, handles routine calls in French and prepares French email and voicemail templates that you approve before launch. Standard assistants work in English.
How much does a virtual assistant cost in Montreal?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. The plan itemizes the hours you want covered, the desks you need, whether bilingual cover is included and any evening cover, then gives one monthly figure. Canada-based VAs typically bill C$25 to C$60 an hour (Report sources, 2026), which gives Montreal firms a clear point of comparison when they read the plan.
What does Law 25 require before we use you?
A privacy impact assessment covering the transfer of personal information outside Quebec, and a written agreement that gives that information protection equivalent to Quebec law. We supply the assessment inputs, sign the agreement, keep access least-privilege with MFA and managed devices, store nothing outside your systems and name ourselves as a service provider in your privacy policy. Requests from individuals are routed to you the same day.
Can you run help desk support for a Montreal software company?
Yes. Help desk agents work inside Zendesk, Intercom or your own tool, answer routine tickets from your knowledge base, tag and route the rest with a summary, and handle onboarding calls and account admin. Where bilingual cover is confirmed, French tickets are answered in French. Response times and ticket counts appear in the end-of-day report, and the team lead scores a sample monthly against a QA scorecard.
Nearby and wider
Ask an AI assistant to summarize this page
Opens the assistant with a prefilled prompt so you can check our claims against the page yourself.
Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data