Virtual receptionist services for recruiting & staffing agencies

Yes, within the rules you set. The receptionist looks up the caller in your ATS and gives the stage-appropriate answer from your script: application received, screen booked, submitted to client, or not selected for this role. Anything beyond that, such as client feedback or salary detail, is routed to the recruiter or logged as a message. Candidates hear a clear answer instead of a voicemail, which protects your agency's reputation on job boards.

The receptionist follows your temp desk protocol: capture the temp's name, assignment, client site and reason, log it in the ATS, and alert the on-duty temp coordinator by phone or Teams within 5 minutes. If your desk allows, the receptionist starts the fill by calling the standby list with lawful consent and do-not-call scrubbing. Early-morning coverage before your office opens is available through the after-hours desk.

By the end of onboarding, yes. We build a routing sheet that maps each client and each open req to its owning recruiter and account manager, updated weekly from the ATS. The receptionist uses it to route calls correctly, and because the same person answers your line every day, they learn the regular hiring managers and the candidates who call back. A trained backup works from the same sheet.