How does a virtual receptionist work for home services?
Home services calls are short and decisive: a homeowner with no hot water wants to know whether you can come today, what the visit costs and when. Your receptionist answers in seconds, asks the five questions your techs need, quotes only the diagnostic fee you approved, books the job in ServiceTitan, Jobber or Housecall Pro with a two-hour arrival window, and confirms by text. Supplier calls, permit offices and existing customers asking where the tech is are routed by your rules: warm transfer to dispatch, a message to the tech's phone, or an answer read from the job record. Gas smells, sparking outlets and sewage backups follow your emergency script. The receptionist is an employee of the group with a trained backup, works your hours, and sends an end-of-day call log with every booking, every message and every callback still owed.
What tasks does a virtual receptionist cover for trades and home services companies?
- Answer in your company name within a few rings during your hours
- Ask the intake questions your techs need: address, equipment, symptom, age of system
- Quote only the diagnostic or dispatch fee you approved and book the visit
- Book jobs with a two-hour arrival window in your field platform
- Warm-transfer supplier, inspector and tech calls to dispatch or the office
- Answer where-is-my-tech calls from the live board and on-my-way status
- Run the emergency script for gas, electrical and flooding calls
- Send an end-of-day call log with bookings, messages and callbacks owed
