Your Shopify store, run daily

AssistBPO's Shopify virtual assistant runs your store admin every day. Products and collections, discounts and promotions, orders and customer replies, apps and theme sections, and a weekly store report, in your hours.

  • E-commerce & ops
  • Employed, screened, managed
Get a staffing plan Book a 20-minute call

One named assistant works inside your Shopify admin as a staff member you control, with a trained backup and a team lead who reviews the numbers with you.

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A named person replies within 1 business day

A short call sizes the desk faster than email. We call only if you leave a number.

  • A named assistant proposed within 72 hours
  • A person replies, not a bot
  • Details stored only to reply. Privacy

What is a Shopify virtual assistant?

A Shopify virtual assistant is a remote assistant who manages the day-to-day operation of a Shopify store: adding and editing products and collections, setting up discounts and sales, processing and tracking orders, answering customer emails and chats, maintaining apps and theme sections, updating pages and navigation, and reporting store performance. At AssistBPO the assistant is an employee of the group who works as a staff member in the client's own Shopify admin.

· Reviewed by Issabela Masters

  1. Shopify assistant: what we do and how it runs

    A Shopify virtual assistant is a remote assistant who manages the day-to-day operation of a Shopify store: adding and editing products and collections, setting up discounts and sales, processing and tracking orders, answering customer emails and chats, maintaining apps and theme sections, updating pages and navigation, and reporting store performance. At AssistBPO the assistant is an employee of the group who works as a staff member in the client's own Shopify admin.

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  2. What it is

    A Shopify virtual assistant is a remote assistant who manages the day-to-day operation of a Shopify store: adding and editing products and collections, setting up discounts and sales, processing and tracking orders, answering customer emails and chats, maintaining apps and theme sections, updating pages and navigation, and reporting store performance. At AssistBPO the assistant is an employee of the group who works as a staff member in the client's own Shopify admin.

    02 / 06

  3. What you get

    Products, collections, discounts, orders and support handled inside your Shopify admin

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  4. How it runs

    Staff account with the permissions you choose; you keep ownership, billing and payouts

    04 / 06

  5. Match

    A 20-minute discovery call on your store, order volume, app stack, support channels and where the time goes today. Within 72 hours we propose a named Shopify assistant with hands-on admin experience in a store like yours, plus a trained backup.

    05 / 06

  6. A named assistant, a backup and a team lead

    In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.

    Get a staffing plan 06 / 06
Self-playing walkthrough built from this page's copy, about 36 seconds. Static storyboard under reduced motion; every scene is readable without pressing play.

Who is the Shopify assistant desk for?

Founders running the store alone
Orders, emails, product updates and promotions handled before lunch, so you get your evenings back.
Growing brands with a small team
The admin queue owned by one person so your marketer markets and your ops lead runs the warehouse.
Shopify Plus and multi-store merchants
Markets, wholesale channels, scripts and app stacks kept consistent across stores by one assistant with a documented playbook.
Agencies and Shopify freelancers
Ongoing store upkeep for your clients handed to a named assistant so your developers stay on builds.

What does the Shopify assistant service include?

These 12 tasks are what AssistBPO's Shopify assistant desk handles as standard for an e-commerce operator.

  • Product and variant creation, edits, tags, metafields and collections
  • Discount codes, automatic discounts, sales and bundle setup
  • Order review, fulfillment requests, tracking and edits
  • Customer emails, chats and social DMs answered in your voice
  • Returns, exchanges and refunds within the limits you set
  • App installs, settings and clean-up on your instruction
  • Theme section, banner, homepage and navigation updates
  • Pages, policies, blog posts and FAQ upkeep
  • Inventory updates and low-stock alerts across locations
  • Klaviyo flows, forms and segments connected to store events
  • Weekly store report: sales, conversion, AOV, stock, support volume
  • Monthly QA scorecard on accuracy, response times and brand voice

Deliverables and KPIs

AssistBPO reports 6 measures on the Shopify assistant desk: what lands on your desk, what we count, and how often you see the number.

DeliverableKPI we reportCadence
Admin queue clearedRequests completed within the agreed turnaroundDaily, in the end-of-day report
Orders handledOrders reviewed and fulfilled within your cut-offDaily
Customer repliesFirst reply within your window, tickets closedDaily
Promotions live on timeDiscounts and banners tested before launchPer promotion
Catalog accuracyProducts, prices and stock correct on auditWeekly
Store reportSent every Monday with commentaryWeekly

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

How does the Shopify assistant desk work?

  1. Match

    A 20-minute discovery call on your store, order volume, app stack, support channels and where the time goes today. Within 72 hours we propose a named Shopify assistant with hands-on admin experience in a store like yours, plus a trained backup.

  2. Onboard

    You add the assistant as a staff member with the permissions you choose and share the brand guide, product data, support macros and app logins that sit outside Shopify. We document the store: theme, apps, fulfillment flow, return rules, promotion calendar and who approves what. The first week's changes go to you for sign-off.

  3. Daily rhythm

    The assistant opens with orders, support inbox and any app or payment alerts, then works the queue: products, discounts, theme updates, returns and replies. The end-of-day report lists orders handled, tickets closed, changes made and anything waiting on you.

  4. Weekly review

    Twenty minutes with the team lead over the Monday report: sales, conversion, average order value, stock issues, support themes and the promotion calendar for next week. Monthly, the team lead scores a sample of replies and changes on the QA scorecard.

Hours, coverage and models

AssistBPO staffs the Shopify assistant desk on 3 models. US Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request. Weekend order and inbox checks as an add-on.

  • Dedicated Shopify assistant, 80 or 160 hours a month
  • Shared e-commerce pod, 20 or 40 hours a month for smaller stores
  • Peak-season pod with a lead for Black Friday, launches and sales

See what is staffed in your zone on the coverage clock.

What are the terms on the Shopify assistant desk?

The card, the contract terms and the Shopify assistant desk's own numbers, in one place.

SpecificationWhat you get
Essential, 10 hours a week$400 a month, 40 hours
Focus, 20 hours a week$800 a month, 80 hours
Dedicated, 40 hours a week$1,600 a month, 160 hours
Managed Pod, three seats or moreFrom $4,800 a month
Evening, weekend or overnight coverTier rate plus 20 percent
DeskE-commerce & operations desk
Standard scheduleDedicated Shopify assistant, 80 or 160 hours a month
CoverageUS Eastern to Pacific, UK and Canadian business hours from the group's two offices; Australian Eastern shifts available on request.
Tools9 platforms, including Shopify, Klaviyo, Gorgias
KPIs reported6 measures: daily, weekly, per promotion
Setup feeNone
Minimum termMonth to month, no lock-in
Notice30 days, to stop or to change hours
If the fit is wrongTrained backup covers the desk the same day, re-match at no charge
ContinuityOne named assistant, one named backup, one team lead
Who does the workEmployed by SS Support Network LLC, never freelancers or contractors

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.

How much does a Shopify assistant cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

What moves the plan

  1. Hours a week and whether the desk is dedicated or shared
  2. Phones: live answering needs a receptionist profile and a backup
  3. Coverage zone: business hours, after-hours, weekends or 24/7
  4. Tools and access to set up
  5. One person or a pod with a lead

What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

MarketPublished rangeSource
United StatesManaged offshore assistants $640 to $2,400 a month full time; part-time 20 hours a week $350 to $1,300; in-house assistants $4,700 to $9,100 a month loadedWishup, Cherry Assistant, Zedtreeo and VantaStaff cost guides, July to August 2026; Marblism, 2026
United StatesWing from $499 a month and Zirtual from $549 for entry plans; Time etc about $28 to $36 an hourMagic, Nacho and Staffify 2026 roundups
United KingdomUK-based VAs £25 to £45 an hour; Virtalent about £28 an hour or £1,680 for 60 hours; offshore full-time £900 to £2,000 a monthVirtalent, Time etc and Outsource Accelerator, 2026
CanadaCanada-based assistants C$25 to C$60 an hour; managed offshore plans US$699 to US$899 a monthVirtual Gurus and VantaStaff published pricing, 2026

Get a staffing plan How we build a plan

Proof

Case study

One engagement on this desk, anonymized. Numbers appear only once the owner has verified them.

All case studies

Peak season handled without a backlog

Case study

E-commerce Brand Survives Peak Season Support

A direct-to-consumer brand selling on Shopify did most of its year in six weeks. The rest of the year two people cleared the queue comfortably. In peak season the same two people were answering chat, email, Instagram messages and returns at once, first response times stretched into days, and shipping-delay questions arrived faster than anyone could answer them. Temporary hires had never worked out, because training finished about the time the season did. AssistBPO built a peak-season pod on the support desk: named agents with a team lead, trained in October, live from the start of November and stood down in January. The pod worked inside the brand's own Gorgias help desk using macros written with the in-house team. Tickets were tagged by reason so the operations team could see which problems were worth fixing at the source.

Consumer e-commerce

Security and compliance

  1. Background-checked, employed assistants under NDA; never freelancers
  2. Staff account with only the permissions the work needs; store ownership, billing and payouts stay with you
  3. Full card numbers are never visible; refunds run inside Shopify Payments or your gateway within limits you set
  4. Customer data stays in Shopify and your help desk, never exported to personal devices
  5. App installs, theme code and domain changes only with your written approval

Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.

Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.

  • Payments: PCI DSS; refunds run inside your gateway, full card numbers are never visible to staff
  • UK and Australia: Consumer Contracts Regulations and Australian Consumer Law rules on returns and refunds followed in every reply

Frequently asked questions

How much does a Shopify virtual assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, managed offshore assistants run $640 to $2,400 a month full time and part-time blocks $350 to $1,300, against $4,700 to $9,100 a month for an in-house hire (Wishup, Cherry Assistant and Marblism cost guides, 2026). AssistBPO prices a dedicated assistant per person for a block of hours; Shopify plan and app fees stay on your account.

Does AssistBPO have any official status with Shopify?

No, and we do not claim one. We are a staffing division that provides employed assistants who work as staff members inside your own Shopify admin. Store ownership, billing, payouts and domain stay with you. If you need a developer for custom theme or app work, we coordinate with yours or help you brief one.

What permissions does the assistant need?

Only what the work needs. A typical set is products, orders, customers, discounts, online store content and apps, with finance, billing, domains and store transfer left off. Shopify lets you change permissions any time, and every action is visible in the store's activity log. We document the permission set at onboarding so it is easy to review.

Can the assistant handle customer support?

Yes, inside Gorgias, Zendesk, Shopify Inbox or your email: order status, returns, exchanges, product questions and complaints, using macros you approve and your return rules. For higher ticket volumes we add a dedicated support agent from the customer support desk and keep one lead across both.

Will you run our promotions?

The assistant builds discount codes and automatic discounts, schedules sale prices, updates banners and homepage sections, checks everything on a test order and switches it back when the sale ends. Klaviyo emails for the promotion can be built by the same assistant or the email marketing assistant, depending on volume.

Do you work with Shopify Plus and multiple stores?

Yes. Markets, B2B and wholesale channels, Launchpad, Flow automations and multi-store catalogs are all within scope for an assistant with Plus experience, which we confirm during the match. Multiple stores are run from one documented playbook so changes stay consistent.

Which apps can the assistant manage?

Any app you already use: Klaviyo, Gorgias, Judge.me, Loox, Yotpo, Recharge, Bold, ReConvert, Matrixify, Stocky, ShipStation and more. New app installs and removals happen only on your instruction, because each affects theme code and checkout. The assistant keeps a list of apps, owners and costs for your monthly review.

How do you handle peak season?

By planning in October: promotion calendar, stock checks, return rules, support macros and a backup specialist briefed on your store. During the peak weeks a pod under one lead covers orders and support in longer hours. The peak-season support case study shows the same model in action.

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Next step

Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

Get a staffing plan Book a 20-minute call

Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.

  • A named assistant proposed within 72 hours
  • Employed, screened and managed staff, never freelancers
  • Your hours, your tools, your data
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