Assistants who work in AxisCare

The first hour is the live schedule: every visit that should have started, checked against clock-ins, with a call to any caregiver running late. Then call-outs and open shifts for today and tomorrow, worked by phone and text down your availability list. Midday is admin: credential expiries, new client profiles, authorized hours, applicant screening calls. Afternoons carry the billing and payroll preparation on your cycle. The end-of-day report lists shifts covered, shifts still open, EVV exceptions corrected and anything the on-call manager needs to know.

We train home care assistants on AxisCare before they work in a client account: scheduling and shift offers, client and caregiver profiles, EVV and clock-in exceptions, care plan tasks, credential tracking, billing preparation and payroll reconciliation. That training is internal to AssistBPO. We do not claim AxisCare vendor certification for our staff and hold no partner, reseller or affiliate status. On privacy, no vendor or government body certifies a company as HIPAA compliant, so we do not claim it. We provide HIPAA-trained staff, a signed BAA and minimum-necessary access.

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. A dedicated scheduling assistant is priced per person for a monthly block of hours in your time zone, not per shift filled or per visit, so a difficult staffing week does not change the bill. Your AxisCare subscription stays on the agency's own account, billed by the vendor directly. Agencies frequently add an after-hours or weekend block, because that is when call-outs cost the most.

Yes, and for many agencies that is where they pay for themselves. Coverage is matched to when your call-outs actually happen, usually early mornings, evenings and weekend days. The assistant works the same way at those hours: repost the shift, call down the list, document the attempts and escalate to your on-call manager with a written summary of what has been tried. Follow-the-sun coverage is arranged through a small pod rather than asking one person to be available around the clock.

A business associate agreement is signed before access is granted. Assistants complete HIPAA training at onboarding and annually, and work from managed company devices with encryption, multi-factor authentication, screen locks and no local downloads. Access is minimum necessary: the client and caregiver records needed for scheduling, credentials and billing preparation. Background checks and confidentiality agreements are completed before hire. Assistants are employed, managed staff of the group, not freelancers, so these obligations sit inside an employment relationship rather than a contract clause.

Yes, in your agency name, from your numbers and using your scripts. Caregivers get shift offers, clock-in reminders, credential chases and schedule confirmations. Families get visit confirmations and change notices. What the assistant does not do is make clinical judgments, change a care plan, or discuss anything about a client's condition beyond the tasks on the plan. Outbound calling and texting run with lawful consent and do-not-call scrubbing, and stated contact preferences are recorded and followed.