Consults booked, intake captured, conflicts flagged

AssistBPO's law firm virtual receptionist answers in your firm's name, captures intake and conflict-check details the same way on every call, books consultations in Clio, MyCase or Lawmatics and reaches the right attorney without breaking your confidentiality rules.

  • Front desk & phones
  • Employed, screened, managed
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One named, employed receptionist in your hours, with a trained backup and a team lead.

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A short call sizes the desk faster than email. We call only if you leave a number.

  • A named assistant proposed within 72 hours
  • A person replies, not a bot
  • Details stored only to reply. Privacy

What is a law firm virtual receptionist?

A law firm virtual receptionist is a remote receptionist trained for legal practices: answering in the firm's name, screening calls, capturing intake and conflict-check information in the case management system, booking consultations and passing urgent matters to the right attorney. At AssistBPO the receptionist is employed, under NDA and briefed on confidentiality and privilege, and never gives legal advice.

· Reviewed by Issabela Masters

  1. Law firm reception: what we do and how it runs

    A law firm virtual receptionist is a remote receptionist trained for legal practices: answering in the firm's name, screening calls, capturing intake and conflict-check information in the case management system, booking consultations and passing urgent matters to the right attorney. At AssistBPO the receptionist is employed, under NDA and briefed on confidentiality and privilege, and never gives legal advice.

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  2. What it is

    A law firm virtual receptionist is a remote receptionist trained for legal practices: answering in the firm's name, screening calls, capturing intake and conflict-check information in the case management system, booking consultations and passing urgent matters to the right attorney. At AssistBPO the receptionist is employed, under NDA and briefed on confidentiality and privilege, and never gives legal advice.

    02 / 06

  3. What you get

    Answered in your firm's name, with intake and conflict-check details captured every time

    03 / 06

  4. How it runs

    Consultations booked in Clio, MyCase, Lawmatics or your calendar

    04 / 06

  5. Match

    The discovery call covers your practice areas, call volume, intake questions, conflict-check procedure, the attorneys and their preferences, and your case management system. Within 72 hours we propose a named receptionist with legal reception or intake experience and a manner suited to your callers, plus a trained backup.

    05 / 06

  6. A named assistant, a backup and a team lead

    In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.

    Get a staffing plan 06 / 06
Self-playing walkthrough built from this page's copy, about 36 seconds. Static storyboard under reduced motion; every scene is readable without pressing play.

Who is the law firm reception desk for?

Personal injury and family law firms
High call volumes, emotional callers and intake that decides revenue: every call answered, qualified and booked before a competitor calls back.
Solo and small firms
A receptionist who answers while you are in court, screens the sales calls, books the consults and keeps existing clients from wondering if you got their message.
Immigration, estate and business practices
Multi-step intake with documents to gather, deadlines to note and clients who need patient, clear explanations of what happens next.
Firms with after-hours and weekend inquiries
Evening and weekend calls captured live and booked, with an escalation path for the matters that cannot wait until Monday.

What does the law firm reception service include?

These 12 tasks are what AssistBPO's law firm reception desk handles as standard for a law firm administrator.

  • Live answering in your firm's name during your hours
  • Intake script asked the same way on every new-client call
  • Conflict-check names and parties captured before any consultation is booked
  • Consultations booked in Clio, MyCase, Lawmatics or your calendar
  • Matter type, urgency and referral source recorded on every inquiry
  • Existing-client calls routed to the right attorney or paralegal
  • Warm transfers with a whispered introduction, or a message if unavailable
  • Retainer and payment links sent; no card details taken by phone
  • Document requests sent and chased for open intakes
  • Callbacks and consult reminders with lawful consent and do-not-call scrubbing
  • End-of-day report with every call, intake and consultation booked
  • Monthly QA scorecard on script adherence and confidentiality handling

Deliverables and KPIs

AssistBPO reports 6 measures on the law firm reception desk: what lands on your desk, what we count, and how often you see the number.

DeliverableKPI we reportCadence
Calls answered in your firm's nameAnswer rate and average speed to answerDaily
Intakes capturedNew inquiries with complete intake and conflict fieldsPer call
Consultations bookedQualified inquiries converted to a booked consultDaily and weekly
Attorney messages deliveredMessage accuracy, minutes from call to deliveryPer call
Intake funnel reportInquiries by source, qualified rate, declined reasonsWeekly review
QA scorecardScript adherence, confidentiality, tone with distressed callersMonthly

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

How does the law firm reception desk work?

  1. Match

    The discovery call covers your practice areas, call volume, intake questions, conflict-check procedure, the attorneys and their preferences, and your case management system. Within 72 hours we propose a named receptionist with legal reception or intake experience and a manner suited to your callers, plus a trained backup.

  2. Onboard

    We write the greeting, the intake script by practice area, the conflict-check fields, the decline wording, the transfer tree and the confidentiality rules the receptionist must follow. The receptionist gets a user in Clio, MyCase or Lawmatics with the permissions you choose, a softphone on your firm's number, and a week of shadow calls with your current front desk or office manager.

  3. Daily rhythm

    The receptionist starts by clearing voicemail and checking the day's consultations, then answers through your hours: intakes captured, consults booked, existing clients routed, documents chased in the gaps. The end-of-day report lists every call, every intake and what is waiting on an attorney.

  4. Weekly review

    Twenty minutes with the team lead on intake volume by practice area and source, consult conversion, declined matters and why, script gaps and next week's calendar. Each month the team lead scores recorded calls on the QA scorecard, with confidentiality handling and intake accuracy weighted highest.

Hours, coverage and models

AssistBPO staffs the law firm reception desk on 4 models. US Eastern to Pacific, UK and Australian Eastern hours from the group's two offices. Spanish-speaking legal reception is available on request.

  • Dedicated legal receptionist, 80 or 160 hours a month, in your firm's hours
  • Reception plus dedicated intake specialist for firms with 20 or more inquiries a week
  • After-hours and weekend legal intake as an add-on
  • Shared legal reception desk for solo practitioners, priced per call

See what is staffed in your zone on the coverage clock.

What are the terms on the law firm reception desk?

The card, the contract terms and the law firm reception desk's own numbers, in one place.

SpecificationWhat you get
Focus, 20 hours a week$800 a month, 80 hours
Dedicated, 40 hours a week$1,600 a month, 160 hours
Specialist, 40 hours a week$2,400 a month, 160 hours
Evening, weekend or overnight coverTier rate plus 20 percent
DeskFront desk & phones
Standard scheduleDedicated legal receptionist, 80 or 160 hours a month, in your firm's hours
CoverageUS Eastern to Pacific, UK and Australian Eastern hours from the group's two offices.
Tools10 platforms, including Clio, MyCase, Lawmatics
KPIs reported6 measures: daily, monthly, per call
Setup feeNone
Minimum termMonth to month, no lock-in
Notice30 days, to stop or to change hours
If the fit is wrongTrained backup covers the desk the same day, re-match at no charge
ContinuityOne named assistant, one named backup, one team lead
Who does the workEmployed by SS Support Network LLC, never freelancers or contractors

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.

How much does law firm reception cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

What moves the plan

  1. Hours a week and whether the desk is dedicated or shared
  2. Phones: live answering needs a receptionist profile and a backup
  3. Coverage zone: business hours, after-hours, weekends or 24/7
  4. Tools and access to set up
  5. One person or a pod with a lead

What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

MarketPublished rangeSource
United StatesLegal answering services are published per call from about $292 for 30 calls with $9.75 a call overage, or per minute from $235 for 50 minutes to $1,095 for 500 with $2.95 to $4.70 a minute overageOnceHub, AIRA and NextPhone pricing roundups, September 2026
United StatesIn-house receptionist median pay $38,010 a year before benefits; in-house executive assistant $4,700 to $9,100 a month loadedBLS Occupational Outlook, May 2025 data; Indeed via Wishup and Marblism, 2026
United KingdomDedicated receptionist teams from Moneypenny carry a $1,000 onboarding fee; UK-based PA rates £25 to £45 an hourMoneypenny published pricing and SVA surveys, 2026
CanadaCanada-based assistants C$25 to C$60 an hour, Toronto and Vancouver EAs to C$75; managed offshore plans US$699 to US$899 a monthVirtual Gurus and VantaStaff published pricing, 2026

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Proof

Case study

One engagement on this desk, anonymized. Numbers appear only once the owner has verified them.

All case studies

New matters captured on the first call

Case study

Law Firm Intake Answered in Under 10 Seconds

A personal injury and family law practice in the US Northeast had one paralegal covering reception between her own case work. New inquiry calls landed while she was on another line or in a meeting, and a caller who reaches voicemail with a legal problem usually calls the next firm rather than waiting. Intake notes varied by whoever took the call, so conflict checks and consult bookings often needed a second conversation. AssistBPO put a named legal receptionist on the line with a trained backup and a team lead, working in the firm's own case management system during office hours and on an after-hours desk in the evenings. Every new inquiry now follows one intake script, gets the conflict-check details captured before anything else, and either books a consult or is declined politely with a referral note.

Law firm

Security and compliance

  1. Employed, background-checked receptionists under a per-client NDA and a confidentiality and privilege briefing
  2. Intake and conflict details entered only in your case management system, never in email, chat or notes
  3. Managed devices with MFA, no local storage, no printing and no personal phones on the desk
  4. Retainers and payments taken through your trust-account-compliant payment link only
  5. Recording notices in the greeting where state or country law requires them; recordings retained by your rule

Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.

Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.

  • US: state bar confidentiality rules and recording-consent laws built into the script; TCPA consent for reminder calls and texts
  • UK: SRA confidentiality expectations and UK GDPR data processing agreement for client data
  • Canada and Australia: PIPEDA and Privacy Act 1988 notices at intake; CASL and Do Not Call Register rules for outbound contact

Frequently asked questions

How much does a law firm virtual receptionist cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, legal answering services are published per call from about $292 for 30 calls with $9.75 a call overage, or per minute from $235 for 50 minutes to $1,095 for 500 (OnceHub and NextPhone, September 2026). Intake calls run long, which is why AssistBPO prices a named receptionist for a block of hours rather than per minute, and the receptionist chases documents in the gaps.

Will the receptionist give legal advice?

No, and the script says so in plain words. The receptionist captures facts, checks the matter against your acceptance criteria and books a consultation with an attorney. Questions such as whether the caller has a case, what a deadline means or what a document says are answered with the consultation offer, not an opinion. Callers in immediate danger are directed to emergency services first. This protects your professional obligations and keeps every intake consistent.

How do you handle conflict checks?

The receptionist collects the names of the caller, the opposing parties, related companies and any counsel already involved, in the fields your firm specifies, and enters them in Clio, MyCase, Lawmatics or your conflicts database before a consultation is confirmed. Running and clearing the conflict search stays with your firm unless you provide read access and a written procedure. Any name the receptionist recognizes from a previous intake is flagged in the hand-off note.

How is client confidentiality protected?

The receptionist is an employee of the group under a per-client NDA, briefed on confidentiality and privilege before taking your first call. Intake details go only into your case management system, never into email or chat. Devices are managed with MFA and no local storage, and no personal phones are on the desk. Existing clients are verified by the method you set before any matter detail is discussed. Your compliance partner can review the setup.

Which legal software do you work in?

Clio, MyCase and Lawmatics are the most common, with PracticePanther, Smokeball and similar tools handled the same way. The receptionist works in a user you create with the permissions you choose, creates contacts and intakes in your fields and pipeline stages, books consults in the linked calendar and never edits matter documents. Phones connect by softphone to RingCentral, Dialpad, Zoom Phone or your existing provider on your firm's number.

Can the receptionist handle emotional or distressed callers?

Yes, and it is part of the match. Family, injury and immigration callers are often upset, and the receptionist is chosen for calm, patient handling and trained on your scripts for those calls. The rule is to listen, capture the facts, explain the next step and never promise an outcome. The QA scorecard rates tone with distressed callers separately, and the team lead reviews those recordings with the receptionist each month.

What happens to calls after hours?

During your hours the receptionist answers live. Outside them, you choose: voicemail with a morning callback, an after-hours legal intake desk that captures the inquiry live and books the consult, or an emergency escalation path for the matters your firm defines as urgent, such as an arrest or a protective order. Many firms add after-hours intake after seeing how many weekend inquiries had been going to competitors.

Is it the same receptionist every day?

Yes. One named receptionist learns your attorneys, your practice areas and your existing clients, which is what lets them route a call correctly without asking the caller to explain themselves twice. A trained backup covers leave and breaks with the same script and system access, and a team lead runs the weekly review. Your clients hear one voice and one greeting.

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Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

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Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.

  • A named assistant proposed within 72 hours
  • Employed, screened and managed staff, never freelancers
  • Your hours, your tools, your data
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