More reviews, faster responses

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For a reference point, 2026 cost guides put managed offshore assistants at $7 to $15 an hour and a 20-hour-a-week part-time desk at $350 to $1,300 a month (Wishup, Cherry Assistant, VantaStaff). AssistBPO prices per assistant for a block of hours, and review management is often added to a receptionist or support desk you already run with us rather than bought alone.

We can make sure every satisfied customer is asked, at the right moment, with a direct link, and followed up once. That reliably raises review volume because most businesses ask sporadically or not at all. Requests are sent after a completed job, order or visit, with consent, from your CRM or field software, and never in exchange for a discount or gift, which breaks platform rules and can get reviews removed.

New reviews are checked every working day, and negative ones are drafted the same day for the approver you named. Once approved, the response is posted and the customer is contacted offline to fix the problem where possible. During discovery we agree how quickly you want a draft and who can approve it, and the weekly report shows time from review to response for every negative one.

Two things happen. Publicly, a calm, factual response is posted that states your side without arguing, because prospective customers read the reply more than the review. Privately, the review is reported to the platform under the relevant policy, for example no transaction on record, competitor or conflict of interest, with the evidence you can provide. Outcomes of every report are tracked in the weekly review.

Google Business Profile, Yelp, Facebook, Trustpilot, the Better Business Bureau, Healthgrades and Zocdoc for practices, Avvo for law firms, Zillow for real estate, TripAdvisor for hospitality, app stores for software and marketplace reviews for online sellers. If a platform matters in your industry, tell us and the assistant will add it to the daily sweep.

That is the aim. Templates are written in your voice and then personalized to each review, naming the service, the staff member if you allow it and the specific thing the customer praised or complained about. Copy-and-paste replies are avoided because customers notice them. The team lead samples responses monthly on the QA scorecard, and you can correct the tone at any weekly review.

Yes, with rules. Responses are written by HIPAA-trained staff and never confirm that the reviewer was a patient, what they were treated for or when they visited, even when the reviewer says so themselves. A response thanks the person, states your general standards and invites them to call the practice. A BAA is signed through SS Support Network, the group's healthcare desk, before we touch patient contact data.

Every review is tagged by theme: wait time, price, a named staff member, product quality, delivery, cleanliness and so on. The weekly reputation report shows which themes are rising and falling across locations, with the actual quotes, so you can fix the root cause instead of apologizing for the same thing every week. Complaints that need a refund or a fix become tickets in your help desk.