Meetings and calls transcribed accurately
AssistBPO's transcription services turn your meetings, calls, interviews and dictation into accurate, formatted text with a named transcriptionist reviewing every file. AI produces the first draft where the audio allows; a person fixes names, numbers, terms and speaker labels, applies your template and sends the finished document back in your hours, with action items pulled out on request.
- Named assistant plus backup
- Data & back office
- Employed, screened, managed
What are transcription services?
Transcription services convert spoken audio or video into written text: meeting recordings, sales calls, interviews, dictated letters, podcast episodes, focus groups. Output can be verbatim, clean verbatim with fillers removed, or a summary with action items. Human-reviewed transcription adds correct names, technical terms, speaker labels and formatting that automated tools regularly get wrong.
· Reviewed by Issabela Masters
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Transcription: what we do and how it runs
Transcription services convert spoken audio or video into written text: meeting recordings, sales calls, interviews, dictated letters, podcast episodes, focus groups. Output can be verbatim, clean verbatim with fillers removed, or a summary with action items. Human-reviewed transcription adds correct names, technical terms, speaker labels and formatting that automated tools regularly get wrong.
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What it is
Transcription services convert spoken audio or video into written text: meeting recordings, sales calls, interviews, dictated letters, podcast episodes, focus groups. Output can be verbatim, clean verbatim with fillers removed, or a summary with action items. Human-reviewed transcription adds correct names, technical terms, speaker labels and formatting that automated tools regularly get wrong.
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What you get
One named transcriptionist who learns your names, terms and templates
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How it runs
Meetings, calls, interviews, dictation and podcasts, with timestamps on request
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Match
A 20-minute discovery call on audio types, volumes, turnaround and how the text will be used. Within 72 hours we propose a named transcriptionist with the right background, medical, legal or business, plus a trained backup.
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A named assistant, a backup and a team lead
In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.
Get a staffing plan 06 / 06
Who is the transcription desk for?
- Practices and clinicians
- Dictated letters, consult notes and referral summaries typed into your template by HIPAA-trained staff under a BAA, ready for your review and signature.
- Law firms and investigators
- Client interviews, recorded statements and hearing audio transcribed with speaker labels and timestamps, and a clear note that these are working transcripts, not certified court records.
- Researchers, agencies and consultants
- Customer interviews, focus groups and workshop recordings turned into clean transcripts and coded summaries you can quote from.
- Founders and podcasters
- Board meetings, sales calls and episodes transcribed, with show notes, quotes and action items pulled out for the team.
What does the transcription service include?
These 12 tasks are what AssistBPO's transcription desk handles as standard for an operations manager.
- Meeting and call recordings transcribed clean verbatim or full verbatim
- Dictated letters and notes typed into your document template
- Speaker identification and labels on multi-person audio
- Timestamps at intervals or on every speaker change, as requested
- Names, products, drugs, case numbers and jargon checked against your glossary
- Action items, decisions and quotes pulled into a summary block
- Podcast and video transcripts with chapter markers and show notes
- Formatting to your house style: headings, numbering, spelling variant
- Inaudible and uncertain passages marked with the timestamp, never guessed
- Turnaround tiers: same day, next day or scheduled batches
- Secure file handling through your drive, not email attachments
- End-of-day report with files received, delivered and outstanding
Deliverables and KPIs
AssistBPO reports 6 measures on the transcription desk: what lands on your desk, what we count, and how often you see the number.
| Deliverable | KPI we report | Cadence |
|---|---|---|
| Transcripts delivered | Files returned within the agreed turnaround | Daily |
| Accuracy | Word accuracy on the audited sample; uncertain passages flagged, not guessed | Weekly review |
| Glossary upkeep | New names and terms added within the week | Weekly |
| Summaries and action items | Delivered with every meeting transcript, as agreed | Per file |
| Audio minutes processed | Minutes in versus minutes delivered | Daily, in the end-of-day report |
| QA scorecard | Accuracy, formatting, turnaround | Monthly |
KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.
How does the transcription desk work?
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Match
A 20-minute discovery call on audio types, volumes, turnaround and how the text will be used. Within 72 hours we propose a named transcriptionist with the right background, medical, legal or business, plus a trained backup.
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Onboard
We build your glossary of names, terms and abbreviations, agree the style (verbatim or clean), the template and the delivery folder, connect a secure drop location and transcribe two sample files for your sign-off before the regular flow starts.
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Daily rhythm
Your transcriptionist picks up files from the drop folder in priority order, runs the AI first pass where audio quality allows, corrects and formats every line, pulls out actions or quotes as agreed and returns finished documents through the day, with an end-of-day report of what was delivered and what is waiting.
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Weekly review
20 minutes with the team lead: turnaround against target, glossary additions, recurring audio problems and next week's volume. Monthly, the team lead audits a sample of transcripts against the audio on the QA scorecard.
Hours, coverage and models
AssistBPO staffs the transcription desk on 3 models. US, UK, Canadian and Australian business hours from the group's two offices. Files dropped in the evening can be transcribed overnight and waiting by morning on request.
- Dedicated transcriptionist, 80 or 160 hours a month, in your hours
- Shared transcription desk for lower volumes, priced per audio hour
- Project for archives, interview series or a backlog of dictation
See what is staffed in your zone on the coverage clock.
What are the terms on the transcription desk?
The card, the contract terms and the transcription desk's own numbers, in one place.
| Specification | What you get |
|---|---|
| Focus, 20 hours a week | $800 a month, 80 hours |
| Dedicated, 40 hours a week | $1,600 a month, 160 hours |
| Evening, weekend or overnight cover | Tier rate plus 20 percent |
| Desk | Data & back-office desk |
| Standard schedule | Dedicated transcriptionist, 80 or 160 hours a month, in your hours |
| Coverage | US, UK, Canadian and Australian business hours from the group's two offices. |
| Tools | 10 platforms, including Google Workspace, Microsoft 365, Zoom Phone |
| KPIs reported | 6 measures: daily, weekly, monthly |
| Setup fee | None |
| Minimum term | Month to month, no lock-in |
| Notice | 30 days, to stop or to change hours |
| If the fit is wrong | Trained backup covers the desk the same day, re-match at no charge |
| Continuity | One named assistant, one named backup, one team lead |
| Who does the work | Employed by SS Support Network LLC, never freelancers or contractors |
These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.
How much does transcription cost?
Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.
What moves the plan
- Hours a week and whether the desk is dedicated or shared
- Phones: live answering needs a receptionist profile and a backup
- Coverage zone: business hours, after-hours, weekends or 24/7
- Tools and access to set up
- One person or a pod with a lead
What the market publishes
Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.
| Market | Published range | Source |
|---|---|---|
| United States | Offshore managed assistants $7 to $15 an hour or $640 to $2,400 a month full-time; US virtual assistants average $19.45 an hour on PayScale and $27.15 on Indeed | Wishup 2026 Industry Report; PayScale and Indeed via Wishup, Marblism and Cherry Assistant, 2026 |
| United Kingdom | UK-based VAs and PAs £25 to £45 an hour, with minute taking a common named service; PayScale employed average £15.33 an hour | SVA surveys, PayScale UK and UK agency pricing pages, 2026 |
| Australia | Offshore managed staff A$8 to A$35 an hour; onshore VAs A$39.90 to A$65 an hour | Virtual Coworker, DotVA and Smart Staffing published pricing, 2026 |
Security and compliance
- Background-checked, employed transcriptionists under NDA; never freelancers or crowd platforms
- Audio is accessed from your drive or recording platform and never forwarded by email or stored locally
- AI drafting only inside tools that do not train on your data, or skipped entirely for sensitive files at your request
- Managed devices with MFA, headphones-only playback in a private workspace
- HIPAA-trained staff and a BAA for clinical dictation; recording-consent notices are your responsibility and we can script them
Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.
Country rules for this service
AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.
- US: recording notices in two-party consent states, and a BAA with HIPAA-trained staff for clinical audio
- UK: UK GDPR processing terms; participants told a meeting is recorded and transcribed
- Canada and Australia: PIPEDA and Privacy Act consent for recording; cross-border processing disclosed in your privacy notice
Frequently asked questions
How much do transcription services cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, offshore managed assistants are published at $7 to $15 an hour or $640 to $2,400 a month full-time, and US virtual assistants average $19.45 an hour on PayScale (Wishup 2026). A dedicated transcriptionist is priced for a block of hours, so a heavy week of interviews costs the same as a quiet one; a shared desk is priced per audio hour.
Do you use AI transcription?
Yes, as a first draft when the audio is clear, because it saves you money. A person then corrects every line, fixes names and numbers, labels speakers and applies your template, which is where automated tools fall down. For sensitive recordings you can ask us to skip the AI pass entirely and type from the audio.
How accurate are the transcripts?
We set an accuracy target during onboarding and audit against the audio every week. Two things keep it high: your glossary of names, terms and abbreviations, which grows every week, and a rule that uncertain passages are marked with a timestamp rather than guessed. Poor audio is flagged early so you can fix the recording setup, not just the transcript.
What formats and styles can you deliver?
Word, Google Docs, PDF, plain text or SRT captions. Styles are full verbatim with every filler, clean verbatim with fillers and false starts removed, or a summary with decisions and action items. Speaker labels, timestamps, headings and your house spelling are set once in the template and applied to every file.
Can you transcribe medical dictation?
Yes. Clinical dictation and consult notes are handled by HIPAA-trained staff under a BAA, typed into your letter or note template and returned for your review and signature. We do not sign, code or submit anything; SS Support Network, our healthcare sister brand, supports the practice side if you need it.
Are your legal transcripts certified?
No. We produce accurate working transcripts of interviews, statements, hearings and calls with speaker labels and timestamps, which is what most firms need for case preparation. Where a court requires a certified transcript from a licensed reporter, we can prepare the draft and you engage the certified provider for the final.
What turnaround can we expect?
You choose the tier in the staffing plan: same day, next business day or scheduled batches. Rush files jump the queue and are named in the end-of-day report. Overnight processing through the group's second office is available for files dropped after your close of business. Volumes and turnaround are reviewed weekly with the team lead, so if your recording schedule changes we adjust hours before the queue backs up.
Can the transcriptionist also take live meeting notes?
Yes. Many clients pair transcription with our meeting notes and minutes service: the transcriptionist joins the call, records with consent, produces a summary within the hour and the full transcript later. Recording notices follow the two-party consent rules in each state and country. For recurring meetings the summary uses the same template every time, so decisions and owners are easy to find week to week.
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data