Your life admin, handled

AssistBPO's virtual personal assistant handles the life admin that sits between you and your work. Reservations, appointments, purchases, renewals, family logistics, gifts and the errands that can be done from a screen or a phone.

  • Executive & admin
  • Employed, screened, managed

You get one named assistant who learns your preferences, works your hours and reports what was handled each day.

Get a staffing plan

A named person replies within 1 business day

A short call sizes the desk faster than email. We call only if you leave a number.

  • A named assistant proposed within 72 hours
  • A person replies, not a bot
  • Details stored only to reply. Privacy

What does a virtual personal assistant do?

A virtual personal assistant manages personal and household administration remotely: booking travel and restaurants, scheduling medical and school appointments, ordering and returning purchases, tracking subscriptions and renewals, coordinating home services, and sending reminders for birthdays and deadlines. The assistant works from a preference sheet you approve and never needs to visit your home to get the job done.

· Reviewed by Issabela Masters

  1. Personal assistant: what we do and how it runs

    A virtual personal assistant manages personal and household administration remotely: booking travel and restaurants, scheduling medical and school appointments, ordering and returning purchases, tracking subscriptions and renewals, coordinating home services, and sending reminders for birthdays and deadlines. The assistant works from a preference sheet you approve and never needs to visit your home to get the job done.

    01 / 06
  2. What it is

    A virtual personal assistant manages personal and household administration remotely: booking travel and restaurants, scheduling medical and school appointments, ordering and returning purchases, tracking subscriptions and renewals, coordinating home services, and sending reminders for birthdays and deadlines. The assistant works from a preference sheet you approve and never needs to visit your home to get the job done.

    02 / 06
  3. What you get

    One named personal assistant who learns your preferences and your family's calendar

    03 / 06
  4. How it runs

    Bookings, purchases, renewals, appointments and reminders handled in your hours

    04 / 06
  5. Match

    A 20-minute call about your household, your travel habits, the people and providers in your life and how you like to be contacted. Within 72 hours we propose a named personal assistant whose discretion and experience fit, plus a trained backup.

    05 / 06
  6. A named assistant, a backup and a team lead

    In your hours, inside your tools, with a reply from a person within 1 business day. Call +1-657-777-0006 or ask for a staffing plan.

    Get a staffing plan 06 / 06
Self-playing walkthrough built from this page's copy, about 36 seconds. Static storyboard under reduced motion; every scene is readable without pressing play.

Who is the personal assistant desk for?

Founders and senior professionals
Work already has an assistant. Your personal life does not. Move the dentist, the insurance renewal and the anniversary dinner off your list.
Two-career households
School forms, camp registrations, pediatrician bookings and the plumber, coordinated by one person who keeps the family calendar straight.
Frequent travelers
Personal trips, visa paperwork, loyalty programs, airport transfers and the house-sitter, arranged before you think to ask.
People managing an older relative's affairs
Appointments, prescriptions, bills and care-provider scheduling tracked in one place, with a weekly summary you can forward to siblings.

What does the personal assistant service include?

These 12 tasks are what AssistBPO's personal assistant desk handles as standard for a founder or executive.

  • Restaurant, event and travel reservations in your name
  • Medical, dental, school and home-service appointment booking
  • Online purchases, price comparison and returns handling
  • Subscription, insurance and license renewal tracking with reminders
  • Family calendar upkeep across school, sport and work commitments
  • Gift research, ordering and delivery tracking for the dates you set
  • Household vendor coordination: cleaners, contractors, deliveries
  • Personal inbox filtering for offers, bills and confirmations
  • Bill payment reminders and receipt filing for your accountant
  • Loyalty program and points management
  • Research on schools, camps, clubs and local services
  • Daily summary of what was booked, bought and still pending

Deliverables and KPIs

AssistBPO reports 6 measures on the personal assistant desk: what lands on your desk, what we count, and how often you see the number.

DeliverableKPI we reportCadence
Bookings confirmed with details in your calendarConfirmation number logged for every bookingPer request
Renewal and deadline trackerZero missed renewals, reminders 14 days aheadWeekly
Purchases and returns logItems ordered, returned, refunds receivedWeekly
Family calendar with no clashesConflicts caught before the dayDaily
Vendor and household contact sheet kept currentContacts verified each quarterQuarterly
Daily handled listRequests closed same dayDaily

KPIs are what we measure and report, agreed per engagement in the weekly review. Service-level commitments are set in your agreement, not on this page.

How does the personal assistant desk work?

  1. Match

    A 20-minute call about your household, your travel habits, the people and providers in your life and how you like to be contacted. Within 72 hours we propose a named personal assistant whose discretion and experience fit, plus a trained backup.

  2. Onboard

    Together we build the preference sheet: seating and dietary notes, preferred airlines and hotels, family birthdays, school terms, the vendors you trust and the ones you do not. Access is set up through a shared calendar and a password manager with scoped sharing, never a note with your passwords.

  3. Daily rhythm

    A short morning message with the day's bookings and reminders, requests handled through the shift by text, email or a shared list, and an evening summary of what was booked, bought and still waiting on you.

  4. Weekly review

    A 20-minute check-in with the team lead on upcoming trips, renewals due in the next 30 days, the family calendar for the coming week and anything you want handled differently. The team lead confirms the preference sheet is current every month.

Hours, coverage and models

AssistBPO staffs the personal assistant desk on 3 models. US, Canadian and UK daytime hours from the group's two offices. Australian Eastern shifts are available on request. Weekend cover is arranged in advance around travel dates.

  • Dedicated personal assistant, 80 hours a month, in your hours
  • Combined executive and personal assistant, 160 hours a month
  • Evening and weekend desk for time-sensitive bookings, as an add-on

See what is staffed in your zone on the coverage clock.

What are the terms on the personal assistant desk?

The card, the contract terms and the personal assistant desk's own numbers, in one place.

What are the terms on the personal assistant desk?
SpecificationWhat you get
Focus, 20 hours a week$800 a month, 80 hours
Dedicated, 40 hours a week$1,600 a month, 160 hours
Evening, weekend or overnight coverTier rate plus 20 percent
DeskExecutive & admin desk
Standard scheduleDedicated personal assistant, 80 hours a month, in your hours
CoverageUS, Canadian and UK daytime hours from the group's two offices.
Tools8 platforms, including Google Workspace, Microsoft 365, Calendly
KPIs reported6 measures: daily, weekly, quarterly
Setup feeNone
Minimum termMonth to month, no lock-in
Notice30 days, to stop or to change hours
If the fit is wrongTrained backup covers the desk the same day, re-match at no charge
ContinuityOne named assistant, one named backup, one team lead
Who does the workEmployed by SS Support Network LLC, never freelancers or contractors

These are rate-card starting points. What you pay depends on the hours, the desk and the coverage window, which is what the staffing plan sets. Rates improve as you add assistants. Your staffing plan states the rate for the number of seats you need. The rate card carries the other currencies, the add-ons and the six things that move a plan off it.

How much does a personal assistant cost?

Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.

What moves the plan

  1. Hours a week and whether the desk is dedicated or shared
  2. Phones: live answering needs a receptionist profile and a backup
  3. Coverage zone: business hours, after-hours, weekends or 24/7
  4. Tools and access to set up
  5. One person or a pod with a lead

What the market publishes

Other providers' published ranges, by market, so you have something to hold this against. These are not AssistBPO prices.

Third-party published rates by market, dated, for orientation only
MarketPublished rangeSource
United StatesVirtual assistants average $19.45 an hour on PayScale with a $12 to $30 range; on-demand and task-based services such as Magic and Fancy Hands price per task or per hour; part-time managed assistants at 20 hours a week run $350 to $1,300 a monthPayScale via Wishup, Cherry Assistant and Zedtreeo; Magic and Staffify roundups, 2026
United KingdomVirtual PAs £25 to £45 an hour; franchise personal assistant services £35 to £40 an hour with no retainer; employed PA average £15.33 an hourSVA surveys, Pink Spaghetti published pricing and PayScale UK, 2026
AustraliaOnshore virtual assistants A$39.90 to A$65 an hour; offshore managed assistants A$8 to A$35 an hourDotVA, Smart Staffing and Virtual Coworker published pricing, 2026

Get a staffing plan How we build a plan

Security and compliance

  1. Employed, background-checked assistants under NDA, with a written discretion policy
  2. Passwords shared through a password manager with per-site access, never in messages
  3. Purchases made on a virtual card or your approved account with a spending limit you set
  4. Family and medical details stored only in the systems you nominate, never on local devices
  5. Access is reviewed monthly and removed the day the engagement ends

Full control list on the security page and country rules for calls, texts and email on the compliance page. Certifications are listed only when held.

Country rules for this service

AssistBPO makes outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Assistants never take card numbers. Country rules.

  • US: any health information handled for family appointments is kept to the minimum necessary and stored only in your systems
  • UK and Australia: personal data is processed under a DPA and the Privacy Act cross-border rules respectively

Frequently asked questions

How much does a virtual personal assistant cost?

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, US virtual assistants average $19.45 an hour on PayScale, part-time managed assistants at 20 hours a week publish $350 to $1,300 a month, and UK personal assistant franchises charge £35 to £40 an hour (SVA and Pink Spaghetti pricing, 2026). Most personal assistant clients start on the 80-hour plan, or fold personal tasks into a full-time executive assistant.

How do you handle my payment details?

Purchases go on a virtual card with a limit you set, or through your own accounts using a password manager that shares access without revealing the password. The assistant never writes card numbers down, never stores them locally and never asks for them in chat. Receipts are filed to a folder your accountant can see. If you would rather approve every purchase over a threshold, we set that rule on day one.

Can the assistant call restaurants, doctors and schools for me?

Yes. That is most of the job. The assistant calls from a softphone on a number you choose, introduces themselves as your assistant and books in your name. For anything that needs your signature or identity verification, they prepare everything and hand you the one call or form that only you can complete.

Is it the same person every time?

Yes. One named assistant works with you, learns the names of your children's teachers and the restaurant you always want on Fridays, and keeps the preference sheet current. A trained backup, who has read the same sheet, covers leave and holidays. The team lead runs the weekly check-in and quality review. You never explain your life twice.

What about tasks that need someone in person?

A virtual personal assistant handles everything that can be done online or by phone, which is more than most people expect. For in-person errands the assistant books and briefs local services: a courier, a cleaner, a handyman, a dog walker, a car detailer. They track the booking, the cost and the outcome, so you get one summary rather than five vendors to chase.

Can one assistant handle both my work and personal admin?

Yes, and many founders prefer it, because the calendar is one calendar. On the 160-hour plan a combined executive and personal assistant runs the inbox and meetings by day and fits personal bookings around them. If your company would rather keep personal admin separate for confidentiality, a separate 80-hour personal assistant is the cleaner arrangement.

How discreet is the service?

Every assistant signs a client-specific NDA and works under a written discretion policy: nothing about your family, finances, health or whereabouts is discussed outside the engagement. Medical and school details stay in the tools you nominate. Assistants are employed staff of the group, background-checked and managed by a team lead, not freelancers passing through a platform.

Which time zone will the assistant cover?

Your own. Shifts are fixed to US, Canadian or UK daytime hours from the group's two offices, so bookings that need a phone call during business hours happen the same day. Australian Eastern shifts are available on request. If you travel often, the assistant's shift can be adjusted for the trip with a week's notice.

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Next step

Your desk, staffed. Wherever you are.

Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.

Get a staffing plan Book a 20-minute call

Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.

  • A named assistant proposed within 72 hours
  • Employed, screened and managed staff, never freelancers
  • Your hours, your tools, your data
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