Email management virtual assistant UK, in local hours

Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. For orientation, UK virtual PAs charge £25 to £45 an hour, SVA member surveys sit around £28 to £35, Virtalent publishes about £28 an hour or £1,680 for 60 hours, and offshore managed full-time assistants are advertised at £900 to £2,000 a month (SVA, Virtalent and 2026 agency price lists). Inbox management is usually bought as an 80-hour block or folded into a full-time executive assistant, quoted in GBP per named person.

No. Your assistant is an employee of the group working UK hours from our offices in Vancouver, Washington and a second office in Pakistan. The shift runs 8am to 6pm on GMT or BST, so your inbox is being worked while you are in meetings and is clear when you sit down at the end of the day. We do not have a UK office and we do not place freelancers. Assistants are trained on British English, UK business etiquette and the way a firm signs off an email before they take a UK inbox.

No, and we would decline it. In Microsoft 365 you add the assistant as a delegate on your mailbox and any shared mailboxes, with send-on-behalf or send-as rights as you prefer. In Google Workspace you grant delegated access from settings. Either way the assistant has an individual login with MFA that you can remove in a minute, and message headers show who sent each email. The data processing agreement with the international data transfer addendum covers the access in writing.

From your sent folder. In the first week the assistant reads your last few hundred replies, builds a short style note with the team lead, and drafts rather than sends. You mark up the drafts, the note is updated, and by week two the routine replies go out without you. British spelling, your sign-off, how you address a client versus a supplier, when you use a first name: all of it lives in the note, and the monthly QA scorecard checks a sample of sent replies against it.

Yes. Shared mailboxes are the most common UK add-on. Each one gets its own delegation, its own folder rules and its own list of what may be answered and what must be forwarded: a supplier statement to your bookkeeper, a job application to HR, a complaint to you. Response targets are set per mailbox, and the end-of-day report shows the counts for each so you know the general enquiries were answered and the accounts queries were passed on before 6pm.

Anything on the always-escalate list, which starts with your bank, HMRC, your accountant, solicitors, HR matters, anything about pricing you have not approved, and anything that reads like a complaint or a data request. Those are flagged to you within the hour with a one-line summary and left unanswered. You add names and topics to the list at any time, and the backup assistant works from the same list, so the rule holds on the days your usual assistant is off.