Virtual assistant services New York, in local hours
AssistBPO's virtual assistant services New York firms, practices, agencies and brokers use to keep phones, inboxes and client admin covered on Eastern Time without adding Manhattan or Long Island payroll. AssistBPO provides dedicated, employed assistants with a backup and a team lead, working remotely for businesses across the five boroughs and upstate.
No local office.
What do New York businesses use a virtual assistant for?
New York sets the pace for the Eastern Time zone. Financial firms and law offices in Manhattan are working by 7am, agencies in Brooklyn and Long Island City run until 7pm, and the medical practices, real estate brokerages and accounting firms across Westchester, Long Island and the boroughs fill every hour in between. Upstate is a different economy: manufacturing and logistics around Buffalo and Rochester, universities and healthcare in Syracuse and Albany, and state government in the capital. Buyers across New York ask for the same core things: a receptionist who sounds like a Manhattan firm and transfers warm, an executive assistant who can manage a partner's calendar across London and the West Coast, back-office help for accountants during tax season, and lead follow-up that stays within the state's telemarketing rules and its ban on sales calls during declared emergencies. They also expect confidentiality and speed. We provide all of it from remote desks working New York hours, with a backup on every account.
Which hours does a virtual assistant in New York cover?
AssistBPO staffs New York hours from the group's offices. There is no local office here.
right now in New York
Eastern Time
- Eastern Time (New York)
New York desks run 7am to 7pm Eastern, so a Midtown fund's market-open calls and a Long Island practice's 6:30pm confirmations both reach a live person.
- Evening and weekend cover
The after-hours desk takes lines from 7pm Eastern through the night and weekends, which for New York clients usually means late client emails for lawyers and advisors, weekend brokerage inquiries and on-call practice messages.
- Second office in Pakistan
Our second office in Pakistan is 9 to 10 hours ahead of New York, so its daytime staff cover the New York overnight, and it is where the group's Australian Eastern shift is staffed for clients who request it.
Coverage
Staffed now, in New York time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in New York?
AssistBPO makes outbound calls, texts and emails in New York only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
New York General Business Law 399-z
New York's telemarketing statute, enforced by the Attorney General and the Department of State, requires telemarketers to register, limits calls to 8am to 9pm, requires the caller to offer to add the consumer to a do-not-call list at the start of the call, and bans unsolicited sales calls during a state disaster emergency declared by the Governor. Outbound work for New York clients runs with lawful consent and do-not-call scrubbing against the National Do Not Call Registry, which New York adopted in place of its own list.
Federal TCPA and CAN-SPAM
The federal TCPA and FCC rules require prior express written consent for autodialed or prerecorded marketing calls and texts to cell phones, and the FTC's CAN-SPAM Act governs commercial email. Our sequences carry identification, a physical address and a working unsubscribe honored promptly.
One-party recording and confidentiality
New York is a one-party consent state (Penal Law 250.00 and 250.05), so recording with the assistant's consent is lawful, but because New York firms speak daily with clients in all-party states such as California, Florida, Pennsylvania and Massachusetts, we play a recording notice on every recorded line. NDAs are signed per client, and law firm and financial assistants work under your confidentiality rules.
Not legal advice; see the compliance page.
Which industries do we serve in New York?
AssistBPO staffs desks across 6 sectors of the New York economy, and each one asks a desk to do something different.
Financial advisors and funds
Client scheduling, CRM upkeep and meeting prep for RIAs, family offices and fund managers in Manhattan and Westchester.
Law firms
Reception, intake and calendaring for firms from Midtown litigation boutiques to Long Island and upstate practices.
Real estate
Lead response, showing coordination and deal tracking for brokerages in the boroughs, the Hudson Valley and the Hamptons.
Marketing and creative agencies
Account coordination, reporting and content operations for agencies in Manhattan and Brooklyn.
Medical and dental practices
Scheduling, recalls and eligibility for practices across the metro and upstate, by HIPAA-trained staff under a BAA.
Accounting firms
Client onboarding, document chasing and practice admin for CPA firms that need extra hands from January to April.
Tools New York businesses ask us to work in
Services for New York
- Dedicated virtual assistant services for the work that eats your day
- A receptionist who knows your business, not a call queue
- Every call answered by a person who knows your name
- Bookings, reminders and reschedules, handled
- Tickets resolved by agents who learn your product
- Inbox to zero, every day
- Meetings booked on your calendar, compliantly
- Accurate data, on time, every day
- Evenings, weekends and holidays covered
Frequently asked questions
Do you have an office in New York?
No. AssistBPO has no office in New York City or anywhere in the state. Our assistants are employees of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan, and they work Eastern Time hours remotely from those offices on managed devices with MFA. They answer your 212 or 516 number and work inside your systems. We do not use a Manhattan address and we do not send staff to your office.
How much does a New York virtual assistant cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Monthly hours, the desk (executive, front desk, support, sales, back office) and whether evenings are included set the plan. New York employers usually compare against local hiring: national roundups put a loaded in-house executive assistant at $4,700 to $9,100 a month (PayScale and Indeed via Wishup, 2026), and Manhattan salaries sit above that range.
Can a remote receptionist represent a Manhattan law or finance firm?
Yes. We match on tone and vocabulary for the firm, you approve the greeting and the transfer rules, and the receptionist handles calls in your name with warm transfers to partners and advisors. Calls are logged in your system, messages go out in the format you choose, and the team lead scores a monthly sample. If the fit is wrong in the first week, the backup who has been shadowing steps in while we rematch.
Can you help an accounting firm through tax season?
Yes. Accounting firm assistants onboard new clients, chase missing documents, manage the engagement letter and e-signature flow, keep the practice management system current and answer the phones so preparers can work. They do not prepare returns or give tax advice. Many New York firms run a part-time assistant most of the year and move to full time from January through April. Our sister brand LedgerBPO handles bookkeeping work itself.
Does the New York telemarketing law affect our lead follow-up?
Yes, and we build it in. Outbound follow-up runs with lawful consent and do-not-call scrubbing against the national registry, inside the 8am to 9pm window, and the assistant offers at the start of the call to add the person to your internal do-not-call list, as New York's General Business Law 399-z requires. Sales calling pauses during any state disaster emergency the Governor declares, and consent records are kept per number.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data