Virtual assistant services Los Angeles, in local hours
AssistBPO's virtual assistant services Los Angeles brands, firms, production companies and practices use to keep inboxes, phones and customer support covered on Pacific Time. AssistBPO provides dedicated, employed assistants with a backup and a team lead, working remotely for e-commerce, entertainment, real estate, legal and medical clients across LA County, with no local office and no freelancers.
What do Los Angeles businesses use a virtual assistant for?
Los Angeles runs on Pacific Time but works for the whole country. Fashion and beauty brands in downtown and Vernon are shipping orders by 8am, production companies and talent offices in Burbank and Culver City are on calls with New York before 7am, and the personal injury and immigration firms along Wilshire want the phones answered from the moment the freeway fills. The mix is entertainment and media, one of the biggest direct-to-consumer e-commerce clusters in the country, the Port of Los Angeles and Long Beach logistics chain, a giant real estate market, aesthetic and medical practices in Beverly Hills and the Valley, and marketing agencies serving all of it. LA buyers ask for customer support that sounds like the brand across chat, email and Instagram DMs, for an executive assistant who can manage a producer's calendar across three time zones, for bilingual English and Spanish phone coverage (available on request), and for law firm intake that never drops a call. We cover all of that from remote desks working LA hours.
Which hours does a virtual assistant in Los Angeles cover?
AssistBPO staffs Los Angeles hours from the group's offices. There is no local office here.
right now in Los Angeles
Pacific Time
- Pacific Time (Los Angeles)
LA desks run 7am to 7pm Pacific, with early starts available so a Burbank office is covered during New York's morning.
- Late evening and weekends
After 7pm Pacific the after-hours desk takes over for late e-commerce tickets, urgent talent and production calls, and weekend showings on the Westside.
- Second office in Pakistan
Our second office in Pakistan works LA's overnight; it is also where the group staffs the Australian Eastern shift for brands selling into Sydney and Melbourne, available on request.
Coverage
Staffed now, in Los Angeles time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in Los Angeles?
AssistBPO makes outbound calls, texts and emails in Los Angeles only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
California all-party recording consent
Under California Penal Code 632 and 632.7 every party must consent before a call is recorded. On LA lines we announce recording at the start, and if a caller declines, the assistant continues without recording. Recordings live in your RingCentral, Dialpad or Aircall account, never on our equipment.
Outbound calls and texts
Follow-up for LA clients runs with lawful consent and do-not-call scrubbing against the National Do Not Call Registry, which California telephone solicitors must honor under Business and Professions Code 17592. Marketing texts to cell phones need prior express written consent under the federal TCPA, and Public Utilities Code 2871 to 2876 keep recorded messages off the line unless a live person gets permission first.
CCPA for consumer brands
Many LA e-commerce and media businesses meet the California Consumer Privacy Act thresholds. Support assistants follow your published privacy notice, tag any access or deletion request in Gorgias or Zendesk for your privacy owner, and do not pull customer exports. The California Privacy Protection Agency enforces the law, so the paper trail matters.
Not legal advice; see the compliance page.
Which industries do we serve in Los Angeles?
AssistBPO staffs desks across 6 sectors of the Los Angeles economy, and each one asks a desk to do something different.
E-commerce and DTC brands
Shopify support, returns, order edits and social DMs for fashion, beauty and wellness brands shipping from LA warehouses.
Real estate
Lead follow-up, showing coordination and escrow tracking for agents from the Westside to the San Gabriel Valley.
Law firms
Intake, calendaring and client updates for PI, immigration and entertainment practices that live on their phone lines.
Marketing and creative agencies
Account coordination, reporting and content operations for agencies serving entertainment and consumer brands.
Medical and aesthetic practices
Consult booking, recalls and eligibility handled by HIPAA-trained staff under a BAA for practices in Beverly Hills and the Valley.
Port and freight logistics
Tracking, document chasing and customer updates for forwarders and drayage operators working the San Pedro Bay ports.
Tools Los Angeles businesses ask us to work in
Services for Los Angeles
- Dedicated virtual assistant services for the work that eats your day
- A receptionist who knows your business, not a call queue
- Every call answered by a person who knows your name
- Bookings, reminders and reschedules, handled
- Tickets resolved by agents who learn your product
- Inbox to zero, every day
- Meetings booked on your calendar, compliantly
- Accurate data, on time, every day
- Evenings, weekends and holidays covered
Frequently asked questions
Do you have an office in Los Angeles?
No, there is no AssistBPO office in Los Angeles. We are a division of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your LA assistant is an employee of the group working Pacific hours remotely from one of those offices, logged into your Shopify, Gorgias, Clio or phone system on a managed device. We do not have a local address and we do not present one.
What does an LA virtual assistant cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Hours per month, the desk (support, executive admin, sales, e-commerce ops) and evening or weekend coverage set the plan. As a comparison, premium US onshore services publish figures such as Boldly at $2,600 for 40 hours and Athena at $3,000 to $3,600 a month for an executive assistant (provider roundups, 2026), while an in-house LA hire adds California payroll costs on top of salary.
Can you run customer support for a DTC brand shipping from LA?
Yes. E-commerce assistants work your Gorgias or Zendesk queue, handle order edits and returns in Shopify, answer Instagram and TikTok DMs in the brand voice, and flag chargebacks and fraud holds. Coverage runs Pacific hours with the after-hours desk for evenings and launch weekends, and peak-season pods scale up for Black Friday. Macros and tone guides come from you; the team lead scores tickets monthly against them.
Is call recording allowed for our LA law firm?
California is an all-party consent state under Penal Code 632 and 632.7, so recording is allowed only when everyone on the call agrees. Our intake lines begin with a recording notice, and if a prospective client objects the assistant switches recording off and continues. Intake notes are entered directly into Clio, MyCase or Lawmatics, and the assistant never gives legal advice; they gather facts, run conflicts checks you define and book the consult.
Can an assistant manage a producer's or executive's calendar across time zones?
Yes. Executive assistants for LA clients hold calendars across Pacific, Eastern and often London hours, prepare daily briefs, triage inboxes to zero and manage travel changes. They start with a check-in before your day begins and close with an end-of-day report: what was handled, what is waiting on you, and tomorrow's plan. A backup assistant is read into the calendar so coverage does not break on a sick day.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data