Virtual assistant services for transportation & logistics

We match for it. Assistants proposed for carriers and brokerages have worked freight admin before and know what a rate con, a lumper receipt and a TONU are without a glossary. During onboarding they learn your reference number formats, your brokers' packet requirements and your factoring company's rules. The team lead reviewing their work has run transportation desks for the group's sister brand.

Usually, if the volumes fit the hours. For a brokerage the work leans toward carrier packets, authority checks, rate confirmations out and carrier invoices in. For an asset fleet it leans toward PODs, driver documents, fuel and settlements. We scope the split during the discovery call and add a second desk when one person cannot keep both current. Most carriers start with one desk and add hours as the load count grows.

A trained backup who has shadowed your account picks up the delivered-loads list, the factoring schedule and the main line. Your procedures live in a shared playbook, not in one person's head, and the team lead reviews the handover. You are told in advance who is covering and the end-of-day report arrives as usual. If the backup ever needs to become the permanent assistant, the same match process applies and you meet them first.