Appointment scheduling service for transportation & logistics

Any portal or phone line a receiver uses. Common ones are the retailer and grocery portals, warehouse scheduling systems that open slots at set hours, and the plain phone call to a shipping clerk. The assistant keeps a sheet of each receiver's rules: hours the portal opens, lead time required, whether drop trailers are allowed, and who to call when a truck is late.

As soon as dispatch or TransportBPO flags the delay. The assistant calls or updates the portal immediately, requests the next available window that fits the driver's hours, confirms it in writing and tells the broker. The original request, the delay notice and the new window are logged so any fee the receiver charges can be checked against the record. Brokers see the new appointment number in the same update, not a day later.

Yes. Preventive maintenance intervals by mileage or date, tire rotations, DOT annual inspections, brake checks and random-pool testing appointments are booked by unit or driver and placed on the fleet calendar. The assistant confirms with the shop, tells dispatch which truck is out and for how long, and files the completed inspection report in the unit's folder. Recurring intervals are set once and the reminders repeat without anyone re-entering them.