Virtual assistant services London, in local hours
AssistBPO's virtual assistant services London firms use when the phone cannot go unanswered and the partner's diary cannot slip. A named virtual PA, receptionist or support agent working 8am to 6pm London time, employed and managed by the group, with a backup and a team lead.
- GMT/BST hours
- GBP
- Remote team, no local office
City finance, Mayfair property and Shoreditch tech get the same continuity, with no London office.
What do London businesses use a virtual assistant for?
London's working day starts early in the City and runs late in law firms, agencies and property. Our UK shift covers 8am to 6pm, and the after-hours desk continues from there for firms whose clients ring at 8pm. The capital's business mix is dominated by finance and professional services, from asset managers and brokers to accountants, consultancies and the legal profession around Chancery Lane and Canary Wharf. Around that core sit prime and mid-market property agents, private healthcare on Harley Street, media and creative studios, hospitality, and a dense start-up scene in Shoreditch and King's Cross. What London buyers ask for is specific: a virtual PA who can run a diary across three time zones, telephone answering that sounds polished on a first call from a prospective client, call handling for lettings and block management, inbox management for founders drowning in email, and minute taking for boards and investment committees. They also ask hard questions about UK GDPR and confidentiality, which we answer with a written processing agreement and least-privilege access before anyone touches a mailbox.
Which hours does a virtual assistant in London cover?
AssistBPO staffs London hours from the group's offices. There is no local office here.
right now in London
GMT/BST
- London business day, 8am to 6pm
Your assistant is online from 8am London time, ahead of most City desks, and hands over at 6pm, following the UK clock change in March and October.
- Evening desk from 6pm
Firms serving international clients or late-viewing property buyers keep the after-hours desk on, so calls from New York afternoons or late London evenings are answered in your name.
- Second office in Pakistan
Assistants work from the group's offices 4 to 5 hours ahead of London, which makes a London morning their early afternoon and keeps concentration high through the shift.
Coverage
Staffed now, in London time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in London?
AssistBPO makes outbound calls, texts and emails in London only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
PECR, TPS and CTPS for London outbound
Any outbound marketing call from your London number is screened against the Telephone Preference Service and the Corporate TPS first, as PECR requires, and we dial only with lawful consent and do-not-call scrubbing. The ICO can fine for breaches, so we keep consent records per contact.
UK GDPR and the ICO
London firms often hold sensitive client data, from deal terms to patient records. We sign a data processing agreement with the International Data Transfer Addendum, restrict access to the minimum needed, enforce MFA and route subject access requests to you the day they arrive.
Ofcom persistent misuse and FCA-regulated firms
Ofcom's rules on silent and abandoned calls apply, and we show your London caller ID on every call. For FCA-regulated clients we add recording notices and keep call notes in your system of record so your compliance team can audit them.
Not legal advice; see the compliance page.
Which industries do we serve in London?
AssistBPO staffs desks across 6 sectors of the London economy, and each one asks a desk to do something different.
Financial advisers and wealth managers
City and West End advisers use our assistants for client review scheduling, onboarding paperwork and inbox triage during market hours.
Legal
Boutique firms and chambers brief us on new-client intake, court diary management and document chasing so fee earners bill more hours.
Real estate agents and block managers
Lettings and sales agents want viewings booked, applicant calls answered and offers logged before the next agent gets there.
Marketing and creative agencies
Agencies add a project coordinator for status reports, supplier chasing and client diary management across accounts.
SaaS and start-ups
Founders hand a virtual PA the inbox, investor scheduling and travel so they can stay in product and sales conversations.
Private healthcare
Harley Street clinics use our receptionists for appointment booking, reminders and patient callbacks within clinic hours.
Tools London businesses ask us to work in
Services for London
- Virtual assistant services UK, in local hours
- Virtual receptionist services UK, in local hours
- Phone answering service for small business UK, in local hours
- Appointment scheduling service UK, in local hours
- Customer support outsourcing UK, in local hours
- Email management virtual assistant UK, in local hours
- Appointment setting services UK, in local hours
- Data entry services UK, in local hours
- After hours answering service UK, in local hours
Frequently asked questions
Do you have an office in London?
No. AssistBPO does not have a London office. We are part of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant works London hours from the group's offices, answers on a 020 number and is an employed member of our staff with a trained backup and a team lead. We can meet on Teams or Zoom for onboarding and weekly reviews, and your account manager is reachable throughout the UK day.
How much does a virtual PA cost in London?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. London is the most expensive place in the UK to employ a PA, with experienced executive assistants earning around £46,000 a year before employer costs and onshore agencies publishing £25 to £45 an hour (Report sources, 2026). Your plan shows a monthly figure for the hours and desks you choose, so you can compare it directly with a London hire.
Can the receptionist handle a demanding City client on a first call?
That is exactly what we train for. Receptionists matched to London professional firms are selected for polished spoken English and calm phone manner, then rehearse your greeting, transfer rules and the questions a prospective client asks. They know who your partners are, what you do not do and when to interrupt someone. Calls are recorded where you allow it and scored monthly by the team lead against a QA scorecard.
Can one assistant manage a diary across London, New York and Dubai?
Yes. A virtual PA working for a London firm with overseas clients keeps every meeting in your calendar's home time zone and confirms the counterpart's local time in each invitation. They handle travel, visas, dietary notes and room bookings, and they flag clashes in the morning check-in. If your day regularly stretches to 8pm for US calls, we pair the PA with the after-hours desk so nothing is missed.
How do you protect confidential client information?
Every engagement starts with a data processing agreement under UK GDPR, including the International Data Transfer Addendum. Assistants use managed devices with MFA, work inside your systems rather than copying data out, and sign an NDA specific to your firm. Card details never leave your payment portal. Access is reviewed at each weekly review and removed the day an engagement ends, and the ICO's guidance shapes our notices and breach procedure.
Which London industries do you serve most?
Finance and professional services lead, followed by legal, real estate, agencies and start-ups. The tasks differ by sector but the pattern is the same: a named person who learns your firm, a backup who can step in during holidays, and a team lead who reviews the week with you. We also support private clinics, recruiters and hospitality groups across Greater London, and can add a small support pod when ticket or call volume outgrows one desk.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data