Virtual assistant services Chicago, in local hours
AssistBPO's virtual assistant services Chicago law firms, brokers, practices, logistics operators and agencies use to keep phones, calendars and client work covered on Central Time. AssistBPO provides dedicated, employed assistants and receptionists with a backup and a team lead, working remotely for businesses across the city and suburbs, with no local office and no freelancers.
What do Chicago businesses use a virtual assistant for?
Chicago is a professional services city with a freight yard attached. The Loop and River North are full of law firms, accounting practices, trading firms and marketing agencies that start early on Central Time and expect a receptionist who sounds like part of the firm; the medical district and the hospital systems keep clinics running from 7:30am; the real estate market from Lincoln Park to Naperville rewards whoever calls the lead back first; and the intermodal yards and warehouses in the southwest suburbs move goods around the clock. Winters add their own rhythm, with HVAC and plumbing emergency lines busiest in January and property managers fielding heat and snow calls at all hours. Chicago buyers ask for a polished front desk, executive assistants for partners and founders, medical schedulers, logistics support for check calls and documents, and outbound follow-up that respects Illinois's telephone solicitation act and its all-party recording rule. We provide that from remote desks working Chicago hours, with a backup on every account.
Which hours does a virtual assistant in Chicago cover?
AssistBPO staffs Chicago hours from the group's offices. There is no local office here.
right now in Chicago
Central Time
- Central Time (Chicago)
Chicago desks run 7am to 7pm Central, which brackets a trading firm's pre-market prep and a Naperville agent's evening showing confirmations.
- Nights and winter weekends
The after-hours desk carries 7pm to 7am Central and weekends, busiest in Chicago for January furnace failures, property emergencies and overnight driver calls.
- Second office in Pakistan
Our second office in Pakistan works Chicago's overnight and is the group's base for the Australian Eastern shift, available on request for clients with APAC customers.
Coverage
Staffed now, in Chicago time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in Chicago?
AssistBPO makes outbound calls, texts and emails in Chicago only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
Illinois Telephone Solicitations Act
Under 815 ILCS 413, enforced by the Illinois Attorney General, solicitation calls are allowed 8am to 9pm, must identify the business and purpose within the first minute, and cannot block caller ID. Chicago follow-up from our desks runs with lawful consent and do-not-call scrubbing against the National Do Not Call Registry and the Illinois Restricted Call Registry run by the Illinois Commerce Commission.
Eavesdropping Act recording consent
Illinois is an all-party consent state under the Eavesdropping Act (720 ILCS 5/14). Recorded Chicago lines begin with a notice, the assistant stops recording if anyone objects, and recordings stay inside your phone platform.
HIPAA for the medical district
Schedulers for practices in the Illinois Medical District and across the city are HIPAA-trained staff working under a BAA, with access limited to the scheduling and eligibility functions of your practice system. Patient contact is documented in the chart.
Not legal advice; see the compliance page.
Which industries do we serve in Chicago?
AssistBPO staffs desks across 6 sectors of the Chicago economy, and each one asks a desk to do something different.
Law firms
Reception, intake and calendaring for litigation, immigration, PI and corporate practices in the Loop and the suburbs.
Freight and intermodal logistics
Check calls, document chasing and customer updates for brokers and carriers around the Joliet, Bedford Park and Elwood yards.
Real estate
Lead response and transaction coordination for teams in the city and the North Shore, western and southwest suburbs.
Medical and dental practices
Scheduling, recalls and eligibility for practices from Streeterville to Schaumburg.
Accounting firms
Client onboarding, document chasing and phones for CPA firms that need help from January through April.
Insurance agencies
Policy servicing, certificates and renewals for agencies serving Chicago's trades, restaurants and property owners.
Tools Chicago businesses ask us to work in
Services for Chicago
- Dedicated virtual assistant services for the work that eats your day
- A receptionist who knows your business, not a call queue
- Every call answered by a person who knows your name
- Bookings, reminders and reschedules, handled
- Tickets resolved by agents who learn your product
- Inbox to zero, every day
- Meetings booked on your calendar, compliantly
- Accurate data, on time, every day
- Evenings, weekends and holidays covered
Frequently asked questions
Do you have an office in Chicago?
No. AssistBPO has no Chicago office. Assistants are employees of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan, and they work Central Time remotely from those offices on managed devices with MFA. They answer your 312 or 773 number and work in your systems. We do not use a Loop address in our marketing and we do not put staff in your office.
How much does a Chicago virtual assistant cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. Monthly hours, the desk (front desk, executive, medical scheduling, logistics support, back office) and after-hours coverage set the plan. For reference, PayScale reports $19.45 an hour on average for a US virtual assistant, Indeed reports $27.15, and an in-house executive assistant runs $4,700 to $9,100 a month loaded (via Wishup, 2026).
Can a remote receptionist handle intake for a Chicago law firm?
Yes. Intake specialists answer in your firm's name, gather the facts on your intake form, run the conflicts check you define, book the consult into Clio or Lawmatics and send confirmations. They never give legal advice. Because Illinois requires all-party consent, recorded lines open with a notice. Calls are logged with timestamps, and the team lead scores a monthly sample so you can see answer times and intake completeness.
Can you cover furnace and plumbing emergency lines in winter?
Yes. Home services CSRs book and dispatch from ServiceTitan, Housecall Pro or Jobber during Central hours, and the after-hours desk carries the emergency line overnight and on weekends, when January calls peak. They confirm the address, take the symptoms, quote your published dispatch fee if you have one, and page the on-call tech according to your escalation list. Monday morning you see the weekend's jobs in one log.
How do you keep outbound calling legal in Illinois?
Every campaign runs with lawful consent and do-not-call scrubbing. We keep calls between 8am and 9pm, identify your business and purpose within the first minute, never block caller ID, and scrub against the national registry and the Illinois Restricted Call Registry before each session. Texts to cell phones go only to numbers with prior express written consent under the federal TCPA, and opt-outs are honored immediately.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data