Virtual assistant services Austin, in local hours
Virtual assistant services Austin startups, agents, builders and creators use to stay responsive without adding local headcount. AssistBPO provides dedicated, employed assistants working Central Time hours for inbox and calendar management, customer support, appointment setting and operations admin, each backed by a second assistant and a team lead.
- USD
- Named assistant plus backup
No local office, no freelancers.
What do Austin businesses use a virtual assistant for?
Austin's business day is a blend of software hours and Texas hours. Founders in the Domain and downtown are on calls from 8am Central and often again at 6pm with West Coast investors; real estate agents and home builders in Cedar Park, Round Rock and Dripping Springs are working the phones by 7am. The metro's mix is software and hardware startups, a fast-moving real estate and construction market, a food, music and hospitality scene that peaks around festival season, the University of Texas, and a growing pool of coaches and creators running online businesses from home offices. Austin buyers ask for support that keeps up with a remote-first team: inbox triage in Google Workspace, Slack-native ops help, HubSpot and Intercom support queues, and someone to hold a founder's calendar together across Central, Pacific and Eastern. They also ask, often in the same breath, for a receptionist who sounds warm rather than scripted. We match both from remote desks on Central Time.
Which hours does a virtual assistant in Austin cover?
AssistBPO staffs Austin hours from the group's offices. There is no local office here.
right now in Austin
Central Time
- Central Time (Austin)
Day desk hours are 7am to 7pm Central, which lands neatly across a founder's 8am Eastern investor call and a 4pm Pacific customer demo.
- Evening and weekend cover
After 7pm Central the after-hours desk carries support chat and phone lines, useful for SaaS teams with global users and for home builders fielding weekend model-home inquiries.
- Second office in Pakistan
Our second office in Pakistan is roughly half a day ahead of Austin. Its daytime staff cover the Austin overnight and provide the Australian Eastern shift some startups request for APAC customers, available on request.
Coverage
Staffed now, in Austin time
Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now.
- US Eastern shiftChecking
- US Pacific shiftChecking
- UK shiftChecking
- Australian Eastern shiftChecking
- After-hours deskChecking
Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan.
What rules apply to outbound calls and data in Austin?
AssistBPO makes outbound calls, texts and emails in Austin only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally.
Texas calling rules for SDR work
Austin sales development work from our desks runs with lawful consent and do-not-call scrubbing against the Texas No Call List (Business and Commerce Code Chapter 304, Public Utility Commission of Texas) and the federal registry, inside state calling hours of 9am to 9pm weekdays and Saturdays and noon to 9pm Sundays. Business-to-business calls to landlines have more room, but we still scrub and log.
Federal TCPA and CAN-SPAM
Under the TCPA and FCC rules, marketing texts to cell phones need prior express written consent, and the FTC's CAN-SPAM Act requires a working unsubscribe and a physical address on every commercial email. Our outbound email specialists build both into every sequence before it sends.
One-party recording, multi-state callers
Texas is a one-party consent state for call recording (Texas Penal Code 16.02). Because Austin companies routinely talk to customers in California, Washington and Florida, which require all-party consent, we play a short recording notice on every recorded line rather than guessing where a caller sits.
Not legal advice; see the compliance page.
Which industries do we serve in Austin?
AssistBPO staffs desks across 6 sectors of the Austin economy, and each one asks a desk to do something different.
SaaS and startups
Support tier one, sales admin, inbox and calendar for seed to Series B teams that would rather not hire a fifth ops person yet.
Real estate
ISAs and transaction coordinators for teams working the corridor from Georgetown to Buda.
Home builders and contractors
Warranty call intake, sub scheduling and permit follow-ups for builders in Williamson and Hays counties.
Restaurants, venues and hotels
Reservation lines, private event inquiries and review responses for a hospitality scene that spikes during SXSW and ACL.
Coaches, consultants and creators
Launch admin, community moderation and client scheduling for the online businesses run out of Austin home offices.
Home services
Pool, HVAC and landscaping companies that need the summer phone answered while crews are on site.
Tools Austin businesses ask us to work in
Services for Austin
- Dedicated virtual assistant services for the work that eats your day
- A receptionist who knows your business, not a call queue
- Every call answered by a person who knows your name
- Bookings, reminders and reschedules, handled
- Tickets resolved by agents who learn your product
- Inbox to zero, every day
- Meetings booked on your calendar, compliantly
- Accurate data, on time, every day
- Evenings, weekends and holidays covered
Frequently asked questions
Do you have an office in Austin?
No. There is no AssistBPO office in Austin. Assistants are employed by SS Support Network LLC, whose registered office is in Vancouver, Washington, and who runs a second office in Pakistan. Your Austin assistant works Central Time from one of those two locations, on a managed device, inside your Slack, Google Workspace and phone system. We never claim a local presence, and we do not place staff at your site.
How much does an Austin virtual assistant cost?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. What moves the number is hours per month, the desk (executive admin, support, sales or operations) and whether you need evening or weekend coverage. For context, PayScale reports an average US virtual assistant rate of $19.45 an hour and Indeed reports $27.15 (both via Wishup, 2026); premium onshore services publish monthly plans from several hundred dollars upward.
Can an assistant work inside our startup's stack?
Yes. Austin clients typically hand over HubSpot or Intercom for support and sales, Slack for daily comms, Notion or Asana for tasks and Google Workspace for mail and calendar. We onboard against your existing playbooks and add the daily rhythm: a start-of-day check-in in your Slack channel, the task stream through the day and an end-of-day report with timestamps. Access is least-privilege with MFA on every login.
Will a remote receptionist sound right for an Austin brand?
We match on tone as much as skill. On the discovery call we listen to how your team answers, then propose a named receptionist whose style fits, warm and unscripted rather than call-center formal. You approve the greeting and the transfer rules, and the team lead scores calls monthly against them. If the voice is wrong for your brand in week one, the backup steps in and we rematch.
Do you cover Pacific hours for our West Coast customers?
Yes. The Central day desk runs to 7pm, which is 5pm Pacific, and the after-hours desk continues from there. Several Austin startups run a US support pod with staggered starts so that Eastern and Pacific customers both see a live response window. If you have Australian or UK users, coverage for those hours is available on request through the group's other shifts.
Nearby and wider
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Next step
Your desk, staffed. Wherever you are.
Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours.
Or call +1-657-777-0006 during US, UK or Australian business hours, or hear our demo receptionist.
- A named assistant proposed within 72 hours
- Employed, screened and managed staff, never freelancers
- Your hours, your tools, your data