Comparison
MicroSourcing vs AssistBPO
MicroSourcing vs AssistBPO compares one of the largest offshore staffing providers in the Philippines with a managed assistant desk. MicroSourcing builds dedicated offshore teams and leased seats across several delivery centres and quotes per role. AssistBPO employs its assistants, answers phones in your name and staffs four markets in their hours.
· Reviewed by Nimra Khalid
- Checked on their own site
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Overview
MicroSourcing is one of the largest offshore staffing providers in the Philippines, part of an Australian outsourcing group, running delivery centres in Manila, Cebu, Clark and elsewhere for hundreds of clients. Buyers come to it for scale and structure: dedicated offshore teams, managed operations or leased seats, formal recruitment pipelines, facilities and a governance layer that suits organisations with procurement processes. Pricing is quoted per role rather than published, and Report §3.3 places Australian-facing offshore agencies at A$8 to A$35 an hour. AssistBPO is a much smaller and more specific offer. Its assistants are employees of SS Support Network LLC, a US-registered outsourcing company with a second office in Pakistan, working staffed shifts in Australian, UK, US or Canadian hours, with a named assistant, a trained backup and a team lead on every dedicated engagement and live telephone answering built into the desk. MicroSourcing facts below are as published in September 2026.
What is the difference between AssistBPO and MicroSourcing?
The same ten rows on every comparison page, so two providers can be read against each other without re-learning the layout.
| AssistBPO | MicroSourcing | Source | |
|---|---|---|---|
| Model | Employed assistant on a staffed shift with a trained backup and a team lead who runs the daily rhythm and a weekly review | Dedicated offshore teams, managed operations or leased seats across several delivery centres | microsourcing.com, Sep 2026 |
| Where assistants are based | A second office in Pakistan, staffed to Australian Eastern, UK, US or Canadian hours | The Philippines, across multiple delivery centres including Manila, Cebu and Clark | microsourcing.com, Sep 2026 |
| Pricing as published | Published rate card, plus a costed staffing plan within 1 business day | Not published as a rate card; quoted per role and seat. Australian-facing offshore agencies publish A$8 to A$35 an hour | microsourcing.com and Report §3.3, Sep 2026 |
| Dedicated vs pooled | One named assistant per desk; pods of three to ten with a lead where a queue needs cover | Dedicated staff assigned to the client, with team leaders and operations managers on larger accounts | microsourcing.com, Sep 2026 |
| Phones and live answering | Answering, transferring and placing calls in your business name is part of the same desk, scored monthly | Customer experience and contact centre roles are part of the published offer | microsourcing.com, Sep 2026 |
| Hours and time zones | Staffed AEST shifts on request, plus UK, US Eastern to Pacific and Canadian hours | Any shift from a 24-hour facility; Philippine time sits two hours behind AEST | microsourcing.com and Report §3.3, Sep 2026 |
| Countries served | Australia, United Kingdom, United States and Canada | Australia, United States, United Kingdom and other markets | microsourcing.com, Sep 2026 |
| Replacement or backup as published | A trained backup already works on the account and covers leave; the team lead runs any handover under your staffing plan | Recruitment and HR handled in-house at scale; specific replacement terms not published | microsourcing.com, Sep 2026 |
| Contract and minimum term as published | Hours agreed in the staffing plan, normally 80 or 160 a month per desk | Term agreements per seat; minimum term not published | microsourcing.com, Sep 2026 |
| Industries and tools | Pods for healthcare, home care and non-emergency transport, accounting practices, property, legal and e-commerce, working inside RingCentral, HubSpot, Xero or job management software | Wide industry coverage including finance, healthcare, property, technology and retail | microsourcing.com, Sep 2026 |
MicroSourcing facts as published on the dates shown. The AssistBPO rate card is published too, from $400 a month, and the staffing plan is what sets where on it you land. Spotted a change? Tell us and we update the row with a new date.
Who should choose AssistBPO, and who should choose MicroSourcing?
Choose AssistBPO if
- You are staffing one or two desks and want them managed rather than supervised by you
- Live call answering in your company name is part of the job description
- You want a named backup and a team lead named in the arrangement
- You trade in UK, US or Canadian hours as well as Australian
Choose MicroSourcing if
- You need a team of five or fifty with facilities and governance behind it
- Procurement expects a large provider with formal reporting and audit trails
- Round-the-clock shifts from a managed facility are part of the requirement
- You want specialist technical or clinical roles alongside admin
How does AssistBPO work?
A discovery call, then a named assistant proposed within 72 hours. That person works your hours inside your tools through your own user accounts, sends an end-of-day report, and is covered by a trained backup when they are off. A team lead runs a 20-minute weekly review with you and scores calls and tickets monthly. Assistants are employees of the group, never freelancers, and you never co-employ them. Plans start at $400 a month for 40 hours, at $10 an hour, and rates improve as you add assistants. Get a staffing plan within 1 business day.
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What this desk actually does
- Dedicated virtual assistant services for the work that eats your dayService
- Tickets resolved by agents who learn your productService
- Executive & admin deskThe desk this sits on
- What moves a staffing planThe rate card, and the six things that move a plan off it
Frequently asked questions
Is AssistBPO cheaper than MicroSourcing?
Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. MicroSourcing quotes per role rather than publishing a rate card, and Report §3.3 places Australian-facing offshore agencies at A$8 to A$35 an hour depending on seniority. Large engagements usually price better per seat with a large provider. One or two desks are a different purchase, so compare the monthly total with management and cover included.
Which is better for phones, MicroSourcing or AssistBPO?
Both handle calls, so the question is scale against scope. MicroSourcing publishes customer experience and contact centre roles suited to queues with workforce planning and shift rosters. AssistBPO staffs a receptionist who answers in your business name, books appointments, transfers warm and then works the inbox and CRM between calls. A high-volume queue points one way, a small business line with follow-up work points the other.
Do I get the same person every day?
With both models you normally do. MicroSourcing assigns dedicated staff to the client, with team leaders and operations managers on larger accounts. AssistBPO names one assistant, one trained backup and one team lead on every dedicated engagement and publishes that as the continuity model. Ask each provider what happens on annual leave, because that is where dedicated arrangements differ most in practice.
How much management does each model need from me?
Large offshore staffing engagements usually assume you supply the process, the training material and the daily direction, with the provider supplying people, facilities and HR. AssistBPO runs the daily rhythm itself: a start-of-day check-in, a task stream, an end-of-day report and a twenty-minute weekly review with the team lead. Count your own management hours honestly before comparing quotes, because that is the hidden line item.
What compliance should I ask about?
Ask about Australian Privacy Principle 8 for cross-border disclosure, the Spam Act 2003 for email and SMS consent, and the Do Not Call Register Act 2006 for telemarketing washing. Then ask about access control, device management and incident response. AssistBPO uses background checks, client NDAs, multi-factor authentication and managed devices with no local storage. Large providers usually hold formal certifications, which is worth asking for in writing.
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