Calendar management services for medical & dental practices

What rules does calendar management follow for medical & dental?

1. HIPAA and the BAA. Every healthcare engagement runs under a business associate agreement. Staff are HIPAA-trained before they touch a chart, access is limited to the minimum necessary for the task, and the HHS Office for Civil Rights rules on use, disclosure and breach notification are built into the playbook. No HIPAA certification exists, so we do not claim one; we describe what we do instead.
2. Patient outreach under TCPA. Appointment reminders, recall calls and texts go out with patient consent captured at registration, inside calling hours, with do-not-call scrubbing for anything promotional, under the Telephone Consumer Protection Act enforced by the FCC and the HIPAA marketing rules.
3. No clinical advice. Assistants schedule, verify and coordinate. Symptoms, medication questions, results and refill requests are routed to your clinical team by the triage protocol your provider signs off, in line with state medical and dental board rules on unlicensed staff.
4. Right of access timelines. Records requests are logged on receipt and processed inside the 30-day HIPAA right-of-access window, with state rules applied where they are shorter, and identity verified before anything is released.