Appointment setting services for marketing agencies

Yes. Follow-up calls to a client's inbound leads rely on the consent the lead gave when they submitted the form, which we record, and outbound to any list runs with do-not-call scrubbing, TCPA calling hours and identification of the client on every call. SMS follow-up uses express consent and opt-out language. For UK, Canadian and Australian campaigns we apply PECR, CASL and the Spam Act and Do Not Call Register rules. We never use purchased consent or autodialers to mobiles without consent.

Within minutes during staffed hours. Leads arrive by webhook, CRM alert or form notification into a queue the setter watches, and the first call goes out with a text where consent allows. Speed to lead is reported per campaign in minutes, so you can show clients the median. After-hours leads are called at the start of the next shift, or the after-hours desk can extend coverage into evenings and weekends where a client's leads arrive then.

The client and the agency, with our help. Onboarding starts from how the client's best salesperson answers an inquiry: the qualifying questions, the objections, the booking offer. We turn it into a short script with consent language, and the team lead refines it weekly from call recordings and booking rates. The setter never quotes prices or makes promises beyond the client's approved talking points; the goal is a held appointment with a real need.