--- title: "Virtual assistant services Leicester, in local hours" description: "Dedicated remote assistants, receptionists and support agents for Leicester businesses, working local hours. See local calling rules and coverage hours." url: https://assistbpo.com/uk/locations/leicester/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-GB --- # Virtual assistant services Leicester, in local hours ## What do Leicester businesses use a virtual assistant for? Leicester works early. Textile and garment factories, food producers and the distribution centres around Magna Park and the M1 open before most offices, while professional firms in the city centre keep 9 to 5:30. Our UK shift covers 8am to 6pm, and the after-hours desk continues after close. The economy is one of the most diverse in the Midlands: manufacturing and wholesale, food and drink, logistics on a national scale, two universities with space and engineering research, healthcare, retail around Highcross, and thousands of family-run businesses serving a multilingual city. Buyers here ask for order acknowledgement and supplier admin, telephone answering that copes with trade customers ringing all morning, data entry that keeps stock and customer records accurate, a dispatcher-style assistant for hauliers, diary management for directors, and inbox management for owner-managers who are on the factory floor. Many also want customer support agents for online retail brands based in the city. Assistants practise Leicestershire place names, common surnames and your product vocabulary before their first live call. Updated September 2026 **Time zone** : GMT/BST **Plans quoted in** : GBP **Page covers** : City and metro, in England **Offices** : None in Leicester. Staffed from the group's two offices. ## Which hours does a virtual assistant in Leicester cover? AssistBPO staffs Leicester hours from the group's offices. There is no local office here. --:-- right now in Leicester GMT/BST - **Leicester working day, 8am to 6pm**Cover runs 8am to 6pm UK time, matching a factory or warehouse start and a professional-services finish, with UK bank holidays and clock changes observed. - **After-hours desk**Hauliers and online retailers keep the after-hours desk on from 6pm so drivers, customers and marketplace buyers reach a person who can log the issue or escalate. - **Second office in Pakistan**The assistant works from the group's offices 4 to 5 hours ahead of Leicester, which turns an early Midlands start into a comfortable midday shift for them. Coverage ## Staffed now, in Leicester time Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## What rules apply to outbound calls and data in Leicester? AssistBPO makes outbound calls, texts and emails in Leicester only with lawful consent and do-not-call scrubbing. The 3 rules below are the ones that decide what that means locally. - ### PECR with TPS and CTPS screening Before any outbound marketing call from your Leicester number, the list is screened against the Telephone Preference Service and the Corporate TPS as PECR requires. Calls go out only with lawful consent and do-not-call scrubbing, and consent evidence is kept for the ICO. - ### UK GDPR for trade and consumer data Customer, supplier and staff data are processed under a written agreement with the International Data Transfer Addendum. Access is least-privilege, MFA is enforced and ICO guidance sets our breach and subject access procedures. - ### Ofcom persistent-misuse rules We present your 0116 caller ID, dial manually and play a recording notice on recorded lines, keeping campaigns inside Ofcom's limits on abandoned and silent calls. Not legal advice; see the [compliance page](https://assistbpo.com/compliance/). ## Which industries do we serve in Leicester? AssistBPO staffs desks across 5 sectors of the Leicester economy, and each one asks a desk to do something different. - ### Manufacturing, textiles and food producers Factories and wholesalers use assistants for order acknowledgements, supplier chasing and stock record data entry during production hours. - ### [Transportation and logistics](https://assistbpo.com/industries/transportation-logistics/) Distribution firms around Magna Park add a dispatcher-style assistant for driver calls, POD chasing and customer updates. - ### [E-commerce](https://assistbpo.com/industries/ecommerce/) Online retailers add support agents for order queries, returns and marketplace messages during peak trading weeks. - ### [Accounting firms](https://assistbpo.com/industries/accounting-firms/) Practices serving family businesses hand us onboarding paperwork, deadline reminders and phone cover through January. - ### [Medical and dental practices](https://assistbpo.com/industries/medical-practices/) Private clinics and dental groups use receptionists for booking, reminders and recalls within clinic hours. ## Tools Leicester businesses ask us to work in - [Microsoft 365](https://assistbpo.com/software/microsoft-365/) - [Xero](https://assistbpo.com/software/xero/) - [Shopify](https://assistbpo.com/software/shopify/) - [Amazon Seller Central](https://assistbpo.com/software/amazon-seller-central/) - [RingCentral](https://assistbpo.com/software/ringcentral/) - [HubSpot](https://assistbpo.com/software/hubspot/) [See all 80 tools we work in](https://assistbpo.com/software/) ## Services for Leicester - [Virtual assistant services UK, in local hours](https://assistbpo.com/uk/services/virtual-assistant/) - [Virtual receptionist services UK, in local hours](https://assistbpo.com/uk/services/virtual-receptionist/) - [Phone answering service for small business UK, in local hours](https://assistbpo.com/uk/services/phone-answering/) - [Appointment scheduling service UK, in local hours](https://assistbpo.com/uk/services/appointment-scheduling/) - [Customer support outsourcing UK, in local hours](https://assistbpo.com/uk/services/customer-support-outsourcing/) - [Email management virtual assistant UK, in local hours](https://assistbpo.com/uk/services/email-management/) - [Appointment setting services UK, in local hours](https://assistbpo.com/uk/services/appointment-setting/) - [Data entry services UK, in local hours](https://assistbpo.com/uk/services/data-entry/) - [After hours answering service UK, in local hours](https://assistbpo.com/uk/services/after-hours-answering/) ## Frequently asked questions ### Do you have an office in Leicester? No. There is no AssistBPO office in Leicester or the East Midlands. We are part of SS Support Network LLC, registered in Vancouver, Washington, with a second office in Pakistan. Your assistant works Leicester hours from the group's offices, answers on a 0116 number and is an employed member of our staff. A trained backup covers absences, and a team lead runs the weekly review with you over Teams or a phone call. ### What does a virtual assistant cost for a Leicester firm? Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. The plan lists the hours you want covered, the desks you need and any evening cover, then gives a single monthly figure. For a benchmark, onshore UK agencies commonly publish £25 to £45 an hour and an experienced employed assistant costs around £46,000 a year before on-costs (Report sources, 2026), so most Leicester owners can compare quickly. ### Can an assistant handle trade orders and supplier admin for a factory? Yes. A back-office assistant acknowledges purchase orders, enters them into your system, chases suppliers for delivery dates, updates customers and keeps the shared inbox clear. They follow your approval limits and escalation rules, work inside your ERP or spreadsheets rather than copying data out, and send an end-of-day report with orders processed and exceptions. A receptionist can be paired with them for phone-heavy mornings. ### Can you support Amazon and Shopify sellers based in Leicester? Yes. E-commerce assistants work inside Seller Central and Shopify, answer buyer messages within marketplace deadlines, process returns on your policy, update listings and flag stock issues. During Prime Day and the run-up to Christmas we can add a second agent or the after-hours desk. Your end-of-day report shows messages answered, returns processed and any account health warnings that need your attention. ### Do your assistants speak languages other than English? Assistants answer in English. Leicester businesses often serve customers who speak Gujarati, Punjabi, Polish or other languages, and we are honest that we cannot staff those. Spanish and French bilingual cover is available on request. What we can do is train the assistant on common names and pronunciations, confirm details back to callers and note any language need in the message so your own team can follow up. ## Nearby and wider - [England](https://assistbpo.com/uk/locations/england/) - [Nottingham](https://assistbpo.com/uk/locations/nottingham/) - [Birmingham](https://assistbpo.com/uk/locations/birmingham/) - [London](https://assistbpo.com/uk/locations/london/) - [United Kingdom](https://assistbpo.com/uk/) Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/uk/locations/leicester/ · Contact: https://assistbpo.com/contact/ · Full site map for agents: https://assistbpo.com/llms.txt