--- title: "Your virtual PA, in UK hours" description: "Dedicated virtual PAs, telephone answering, diary management and customer support for UK businesses, in UK hours. Fixed monthly plans in GBP. Get in touch." url: https://assistbpo.com/uk/ updated: 2026-09-20 publisher: AssistBPO (SS Support Network LLC) language: en-GB --- # Your virtual PA, in UK hours 馃嚞馃嚙 United Kingdom AssistBPO's virtual assistant in the UK, or a virtual PA for one executive, works the hours your office keeps. A named assistant who handles diary management, inbox, telephone answering and call handling, customer support and back-office admin from 8am to 6pm UK time, with a backup and a team lead. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Employed staff, UK GDPR processing terms, PECR-aware outbound, plans in GBP. Your desk, live Client zone: **New York** - New York 09:17 ET - London 14:17 GMT - Sydney 23:17 AEST 1. Diary: 3pm moved to Thursday Handled by Sara 路 09:01 2. Call from a Manchester client Handled by Ahmed 路 09:08 3. Inbox at zero by 5pm Handled by Maya 路 09:13 4. Quote sent, follow-up Friday Picked up by Bilal Illustrative stream. Names are examples, not staff records. Updated September 2026 路 Reviewed by [Issabela Masters](https://assistbpo.com/team/issabela-masters/) Counted, not claimed **2020** : Owner-operated since[1](https://assistbpo.com/methodology/#fn) **15** : Service pages written for United Kingdom[2](https://assistbpo.com/methodology/#fn) **18** : United Kingdom locations covered[2](https://assistbpo.com/methodology/#fn) **GBP** : Plans quoted in GBP Figures counted from the pages on this site (22 industries, 80 tools); see [how we measure our numbers](https://assistbpo.com/methodology/). Client numbers and results are published only once we have verified them. Desks ## Which desks can we staff in UK hours? Seven functional desks and four coverage desks, each with a named assistant, a backup and a team lead working GMT/BST hours. - [Executive & admin desk Inbox, calendar, travel, documents and research handled by a named assistant in your hours. For example Inbox to zero by 5pm Calendar and time-zone juggling Travel booked and expensed 15 services](https://assistbpo.com/services/desks/executive-admin/) - [Front desk & phones Live answering in your name, appointment booking, intake and after-hours coverage. For example Every call answered by a person Appointments booked in your calendar Warm transfers, not voicemail 15 services](https://assistbpo.com/services/desks/front-desk-phones/) - [Customer support desk Email, chat, ticket and social care from agents who learn your product and your voice. For example Tickets closed within your SLA Chats answered in seconds Reviews and DMs handled 12 services](https://assistbpo.com/services/desks/customer-support/) - [Sales & lead generation desk Appointment setting, lead lists, CRM hygiene and follow-up, always with lawful consent and DNC scrubbing. For example Meetings booked on your calendar Leads called back in minutes CRM updated every day 12 services](https://assistbpo.com/services/desks/sales-lead-generation/) - [Marketing & content desk Social, email, content, design, video and reporting run on a weekly calendar. For example Posts scheduled a week ahead Newsletters out on time Weekly report in your inbox 12 services](https://assistbpo.com/services/desks/marketing-content/) - [E-commerce & operations desk Listings, orders, inventory, marketplaces, suppliers and returns kept moving every day. For example Orders processed same day Listings updated on every channel Returns approved on time 10 services](https://assistbpo.com/services/desks/ecommerce-operations/) - [Data & back-office desk Data entry, cleansing, transcription, research, spreadsheets, filing and HR admin done accurately. For example Records entered and checked Duplicates gone Files where they should be 12 services](https://assistbpo.com/services/desks/data-back-office/) - [After-hours & weekend desk Evenings, weekends and holidays answered by a person, with escalation trees for what cannot wait. For example Evenings and weekends covered Escalations paged Morning handover note See the desk](https://assistbpo.com/services/after-hours-answering/) - [Dispatch desk Jobs and drivers dispatched, ETAs confirmed, exceptions handled, with TransportBPO for fleets. For example Jobs assigned in minutes ETAs confirmed by text No-shows chased See the desk](https://assistbpo.com/services/dispatch-desk/) - [Clinic & dental front desk Scheduling, recalls and eligibility checks by HIPAA-trained staff, with SS Support Network. For example Recalls booked Eligibility checked before the visit No-shows reduced See the desk](https://assistbpo.com/services/dental-front-desk/) - [24/7 support pod Follow-the-sun coverage from a pod of agents and a lead, without hiring three shifts. For example Every hour covered One queue, one voice Shift handovers logged See the desk](https://assistbpo.com/services/24-7-support/) - Not sure which desk is yours? Tell us what is overloaded this week and we map it to a desk, the hours and a named assistant. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) Coverage ## What hours do we staff in the United Kingdom? Shifts run from the group's two offices. Pick your zone to see each shift in your local time and what is staffed right now. Your zone - **US Eastern shift** Checking 8am to 8pm ET, Monday to Friday - **US Pacific shift** Checking 8am to 6pm PT, Monday to Friday - **UK shift** Checking 8am to 6pm UK time, Monday to Friday - **Australian Eastern shift** Checking 9am to 5pm AEST; extended AEST cover available on request - **After-hours desk** Checking Evenings, weekends and holidays as an add-on; 24/7 pod on request Bilingual and extended AEST coverage are available on request and confirmed in your staffing plan. ## United Kingdom rules **United Kingdom** : UK GDPR with a data processing agreement and IDTA, PECR with TPS and CTPS screening, Ofcom persistent-misuse rules, call-recording notices. Outbound calls, texts and emails only with lawful consent and do-not-call scrubbing. Plain-language detail on the [compliance page](https://assistbpo.com/compliance/). Certifications are listed only when held. Hear it for yourself Call our demo receptionist and hear a real greeting, a booking and a warm transfer, live. [+1-657-777-0006](tel:+16577770006) ## Which services do we run for UK businesses? The fifteen most-requested services, each written with United Kingdom vocabulary, hours, rules and published benchmarks. - [**Virtual assistant services UK, in local hours** A named assistant handling admin, documents, scheduling and data, working your business hours with a backup, for UK businesses. Ask about cover in UK.](https://assistbpo.com/uk/services/virtual-assistant/) - [**Executive assistant services UK, in local hours** Dedicated remote executive assistants who run your inbox, calendar, travel, meeting prep and follow-ups. Ask about cover in UK business hours.](https://assistbpo.com/uk/services/executive-assistant/) - [**Virtual receptionist services UK, in local hours** Live receptionists answer in your name, greet, route, take messages and book appointments during your hours or 24/7. Ask about cover in UK business hours.](https://assistbpo.com/uk/services/virtual-receptionist/) - [**Phone answering service for small business UK, in local hours** A phone answering service for small business UK owners rely on, with employed receptionists who warm transfer calls and send messages. Ask about cover.](https://assistbpo.com/uk/services/phone-answering/) - [**Appointment scheduling service UK, in local hours** Our appointment scheduling service for UK firms books, confirms and reminds inside your own calendar or practice management system. See how we organize it.](https://assistbpo.com/uk/services/appointment-scheduling/) - [**Customer support outsourcing UK, in local hours** Customer support outsourcing for UK companies covering L1 and L2 tickets, escalation paths and QA scorecards your manager reviews. Book a call to discuss.](https://assistbpo.com/uk/services/customer-support-outsourcing/) - [**Live chat outsourcing UK, in local hours** Website and app live chat by trained agents with proactive chat and hand-offs, for UK businesses, in local hours. Ask about cover in UK business hours.](https://assistbpo.com/uk/services/live-chat-support/) - [**Appointment setting services UK, in local hours** Outbound appointment setting by phone and email with DNC scrubbing and consent logs, for UK businesses, in local hours. Ask about UK business hours.](https://assistbpo.com/uk/services/appointment-setting/) - [**Data entry services UK, in local hours** Data entry services for UK businesses handling forms, invoices, CRM records and spreadsheets, with a second pass for accuracy. Send a sample to scope it.](https://assistbpo.com/uk/services/data-entry/) - [**Email management virtual assistant UK, in local hours** An email management virtual assistant in the UK time zone triages, labels, drafts replies and chases follow ups on a routine you approve. Talk to our team.](https://assistbpo.com/uk/services/email-management/) - [**Social media virtual assistant UK, in local hours** Hire a social media virtual assistant for UK brands to organize the content calendar, post, reply to comments and report monthly. Request a walkthrough.](https://assistbpo.com/uk/services/social-media-virtual-assistant/) - [**After hours answering service UK, in local hours** An after hours answering service for UK businesses covering evenings and weekends, with live cover and escalation rules you write. Ask for the details.](https://assistbpo.com/uk/services/after-hours-answering/) - [**CRM virtual assistant UK, in local hours** Data hygiene, pipeline updates, sequences and automation in HubSpot, Salesforce, Zoho, Pipedrive or GoHighLevel, for UK businesses. Ask about cover in UK.](https://assistbpo.com/uk/services/crm-management/) - [**Ecommerce customer service outsourcing UK, in local hours** Ecommerce customer service outsourcing for UK stores, handling WISMO, returns, exchanges and refunds inside Gorgias, Zendesk or Shopify. Get in touch.](https://assistbpo.com/uk/services/ecommerce-customer-service/) - [**Bookkeeping virtual assistant UK, in local hours** A bookkeeping virtual assistant for UK businesses, delivered with our LedgerBPO team, keeps ledgers and reconciliations current. Ask about UK hours.](https://assistbpo.com/uk/services/bookkeeping-assistant/) ## United Kingdom locations - [Belfast](https://assistbpo.com/uk/locations/belfast/) - [Birmingham](https://assistbpo.com/uk/locations/birmingham/) - [Bristol](https://assistbpo.com/uk/locations/bristol/) - [Cardiff](https://assistbpo.com/uk/locations/cardiff/) - [Edinburgh](https://assistbpo.com/uk/locations/edinburgh/) - [England](https://assistbpo.com/uk/locations/england/) - [Glasgow](https://assistbpo.com/uk/locations/glasgow/) - [Leeds](https://assistbpo.com/uk/locations/leeds/) - [Leicester](https://assistbpo.com/uk/locations/leicester/) - [Liverpool](https://assistbpo.com/uk/locations/liverpool/) - [London](https://assistbpo.com/uk/locations/london/) - [Manchester](https://assistbpo.com/uk/locations/manchester/) - [Newcastle](https://assistbpo.com/uk/locations/newcastle/) - [Northern Ireland](https://assistbpo.com/uk/locations/northern-ireland/) - [Nottingham](https://assistbpo.com/uk/locations/nottingham/) - [Scotland](https://assistbpo.com/uk/locations/scotland/) - [Sheffield](https://assistbpo.com/uk/locations/sheffield/) - [Wales](https://assistbpo.com/uk/locations/wales/) ## Frequently asked questions ### Do you work UK hours? Yes. The UK shift runs 8am to 6pm UK time, Monday to Friday, from the group's offices, with the after-hours desk for evenings and weekends. Bank holidays follow your calendar, and the coverage clock on this page shows what is staffed right now. ### Is a virtual PA the same as a virtual assistant? In UK usage a virtual PA usually means diary, inbox, travel and correspondence for one executive, while a virtual assistant covers a wider brief. We staff both from the executive and admin desk and the front desk, and the plan uses whichever vocabulary your team already uses. ### How do you handle UK GDPR and PECR? A data processing agreement with the UK international data transfer addendum covers processing outside the UK; outbound marketing calls are screened against the TPS and CTPS; call recording carries a notice; and the ICO's guidance shapes the retention policy on the security page. ### Are you VAT registered? Invoicing terms, currency and VAT treatment are confirmed in the staffing plan for your entity. Plans depend on hours, desks and coverage. Get a staffing plan within 1 business day. ### How do UK rates compare? UK-based virtual PAs publish 拢25 to 拢45 an hour (SVA surveys, Virtalent about 拢28, Pink Spaghetti 拢35 to 拢40), with agencies such as SmartPA from about 拢330 for 10 hours; offshore full-time assistants are published at 拢900 to 拢2,000 a month (2026). We do not publish a rate card; the plan reflects your hours and desks. Next step ## Your desk, staffed. Wherever you are. Tell us what is overloaded. A named person replies within 1 business day with a staffing plan, and we propose your assistant within 72 hours. [Get a staffing plan](https://assistbpo.com/get-a-staffing-plan/) [Book a 20-minute call](https://assistbpo.com/book-a-call/) Or call [+1-657-777-0006](tel:+16577770006) during US, UK or Australian business hours, or [hear our demo receptionist](https://assistbpo.com/demo-line/). - A named assistant proposed within 72 hours - Employed, screened and managed staff, never freelancers - Your hours, your tools, your data --- Source: https://assistbpo.com/uk/ 路 Contact: https://assistbpo.com/contact/ 路 Full site map for agents: https://assistbpo.com/llms.txt